Will try to cut this short!
My dad has always bought Citroens (dont ask me why?!) and he has his 6th one now, a c5 estate.
The car recently started to flash a warning on the dash "anti pollution filter"
The car was due for it's 60,000 mile service so when it was checked in the problem about the warning that kept flashing up was explained and they were asked to find the problem.
The car was collected and dad was told they had looked but they could not find any fault what so ever.
The cost of this service was £314,dad then noticed they hadnt even changed the plugs!!! they rang dad as a courtesy call is everything ok with your car? he told them they hadnt even changed the plugs and they made excuses and said someone would call him back,they didnt.
This service took place on the 11th june.
Dad has now taken his annual holiday,driving down to cornwall and has rung me to say that he is having to use public transport to get out and about and sight see as the anti pollution warning has reappeared and when it does it cuts the engine and the car has no steering and no braking,highly dangerous as he only just managed to avoid an accident and then had to push the car off the road out of the way of other cars,he is 79!
The car then wouldnt start,after a few hours it started again and he drove a few miles before it happened yet again.
He is most fed up as I would be that he was assured there were no faults with the car or the anti pollution filter,is it best to complain about this to the garage itself who are a main citroen dealers or is it best to go straight to the head office?
How would you tackle this?
He is due to return home today but with the car the way it is there is no way he is going to risk it.