Potentially lethal car fault,complaint help needed please - HotUKDeals
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Potentially lethal car fault,complaint help needed please

Mardyass Avatar
8y, 5m agoPosted 8 years, 5 months ago
Will try to cut this short!
My dad has always bought Citroens (dont ask me why?!) and he has his 6th one now, a c5 estate.

The car recently started to flash a warning on the dash "anti pollution filter"
The car was due for it's 60,000 mile service so when it was checked in the problem about the warning that kept flashing up was explained and they were asked to find the problem.
The car was collected and dad was told they had looked but they could not find any fault what so ever.
The cost of this service was £314,dad then noticed they hadnt even changed the plugs!!! they rang dad as a courtesy call is everything ok with your car? he told them they hadnt even changed the plugs and they made excuses and said someone would call him back,they didnt.
This service took place on the 11th june.

Dad has now taken his annual holiday,driving down to cornwall and has rung me to say that he is having to use public transport to get out and about and sight see as the anti pollution warning has reappeared and when it does it cuts the engine and the car has no steering and no braking,highly dangerous as he only just managed to avoid an accident and then had to push the car off the road out of the way of other cars,he is 79!
The car then wouldnt start,after a few hours it started again and he drove a few miles before it happened yet again.
He is most fed up as I would be that he was assured there were no faults with the car or the anti pollution filter,is it best to complain about this to the garage itself who are a main citroen dealers or is it best to go straight to the head office?

How would you tackle this?

He is due to return home today but with the car the way it is there is no way he is going to risk it.
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Mardyass Avatar
8y, 5m agoPosted 8 years, 5 months ago
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#1
Try that, but I'd also contact CAB and Trading Standards before you do, then you can say tell the company that you are seeking other advice about the matter.


The air pollution filter trouble sounds a lot like a problem I had with my car last year. Cut outs, wont start ect. On mine the filter was easy to change.
banned#2
Hmm it seems like a more serious fault to me, like dodgy electronics which in your fathers case has proved dangerous.

Is the car a diesel ?
#3
no its a petrol
#4
Have him phone Citroen UK - 0844 463 3500.

They will manage the issue on his behalf, they will act in the best interests of the customer.

Hope this helps
banned#5
It seems like it's to do with the fuel pressure regulator, it can cause problems with the electrics of the car as the ECU will go nuts, do you know when the battery was replaced, if it has ?

I am guessing the car is before 2005 ?
#6
the cars an 02 reg,not sure if the battery has been replaced.

Just rung the place where it had the service,they are saying the car didnt show a fault at all when tested and its basically not their problem,dad should get it to a garage where he is and get it sorted!

Rung citroen uk who tell me the garage is independent and although a citroen service centre it isnt their problem!
banned#7
Right, I have a feeling that if he replaces the fuel filter(s) that the car will not cut out and he will be able to get home, if the filters are blocked, the fuel is not regulated properly meaning all sorts of problems, including the dangerous ones you mentioned above
#8
wierdowoss
Right, I have a feeling that if he replaces the fuel filter(s) that the car will not cut out and he will be able to get home, if the filters are blocked, the fuel is not regulated properly meaning all sorts of problems, including the dangerous ones you mentioned above


thankyou:thumbsup: will try and get hold of him and let him know.
#9
Is he in AA relay or similar? get them to sort it

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