PowerPlayDirect.com problems? - HotUKDeals
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PowerPlayDirect.com problems?

Gameboxx Avatar
8y, 8m agoPosted 8 years, 8 months ago
Has anyone else had any problems contacting PowerPlayDirect.com?

I bought a game from them last month and it came delivered with the discs loose in the case, and because it was a steel tin case, the discs were all scratched! I checked the returns policy and it said there should be a little button to press in my 'order history' section to get a return confirmation number. But it's not there. So i emailed them on 4 May to their weborders email address, but never heard anything back for a week, so emailed again copying in my old email, but still nothing, so I emailed their info email address at the beginning of this week, but still haven't heard anything back about replacing the game!

Any advice?
Gameboxx Avatar
8y, 8m agoPosted 8 years, 8 months ago
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1 Like #1
Try ringing either of the numbers below.
Have all your details ready including order number and account details.

01323 430488

08706006776
#2
Thanks for that, i'll give it a try!
#3
have been given a number to contact for web enquiries for anyone else who might have a problem

0870 8992007

I'll let you know how it turns out!
#4
I just gave them a call. They reactivated my returns button and it's all sorted! Thanks very much for your help!
#5
Gameboxx
I just gave them a call. They reactivated my returns button and it's all sorted! Thanks very much for your help!


Glad you got it sorted and thanks for posting the new phone number.

Take care :thumbsup:
#6
What awful customer services. Having sent 4 emails , which no reply. All numbers listed you are permantly told lines are busy please call back. Have not recived a game that placed for my son on the 25th April. It seems no one wants to talk to you. please can someone help as getting a bit annoyed now.

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