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problem with my computer

angelwingsandco Avatar
5y, 10m agoPosted 5 years, 10 months ago
hi can anyone give me some help or advice ? my computer has come up with a program which i didnt install called system tool and informs me i have 32 infections trojons etc , i have tried to scan with my spyware but it wount allow it to load up , not very computer literate so am at a loss at moment , would be very grateful for some help ty
angelwingsandco Avatar
5y, 10m agoPosted 5 years, 10 months ago
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#1
its trying to charge me $ 59.95
1 Like #2
Start your pc in safe mode (continually press f8 when it is starting up until it gives you the option to start in safe mode) Then run your spyware programme. Super anti spyware is free and the best I know of. Also try going to this webpage
http://www.eset.eu/eset-online-scanner
and running the scanner there when the pc is started in normal mode.

Hope this helps
1 Like #3
I will keep this page open whilst at my pc in case you need any more help so stick comments here and I will respond if I am around still.
1 Like #4
Sounds like you definatly have a virus / malware

This is really good too :
http://housecall.trendmicro.com/uk/

It's a free download, and I have found it really good.
1 Like #5
djfluff
Sounds like you definatly have a virus / malware

This is really good too :

http://housecall.trendmicro.com/uk/


It's a free download, and I have found it really good.


Yes, another useful free tool.
1 Like #7
Plus Malwarebytes.................if none get rid of it to save yourself a headache, save your important data, if any, and pay someone to completely wipe the hard drive and reinstall everything from scratch.

If your a gluten for punishment then keep trying the fixes! lol
#8
thank you will try some of your sugestions now computer keeps on crashing though
1 Like #9
In the meantime what OS? ctrl+alt+delete click task manager > show running processes or processes or something (I don't windows that much anymore) you'll see a long list of processes currently running. Take a screenshot of them and post the image here. make sure to get all the processes (you might need to scroll down) something is running that you want/need to get rid of, if you tell us whats running there will most likely be a solution to close it down.
#10
it will let me download but not run the programs
1 Like #11
angelwingsandco
it will let me download but not run the programs


do it in safe mode. Turn off pc and then restart it. As soon as you restart press f8 continually until you are given the option to start in safe mode then try running these suggestions. If you do the eset scanner first then let us know what happens
#12
won't even let me open task manager its telling me to deactivate my spyware
1 Like #13
It's crashing cos you got some resource hungry (most likely infected) processes running and taking over your computer's resources like an unstoppable rebel force..

On another note. I think if you do a selective startup or whatever is it called with 'msconfig' or something in the run box, and just check the boxes that are absolutely necessary you can sort it via process of elimination.
3 Likes #14
What you have is the fake anti-virus program , theres lots of variations on these nowadays , but it's ransomware . Fake pop-ups , and lots of investations which require money in order to have it removed . Watch out for the one that contains the W32/ramnit C trojan . It was imposible to remove unless theres a new program that gets rid of it but the ONLY way to get it off your machine was to format and re-install .
I've seen the ramnit on a PC and even malwarebytes and superantispyware couldn't shift it .
Avira would get rid of some of the trojans but as soon as you went on line it would replicate itself .
So, go into safemode , if you dont already have it .get malwarebytes on a pendrive and install it .
Malwarebytes is one of the very few programs that will allow you to install in safemode .
Run it and see what it finds .
To other reading this : install superantisypware and malwarebytes or keep them both handy on a pendrive .Cos you just never know when your going to need them .
1 Like #15
Or yeah if you cant do custom selective startup with msconfig load in safe mode like Noj is saying.
3 Likes #16
sounds odd but try renaming the virus scanner program that you're trying to run to explorer.exe then try opening gain.

Viruses that stop programs from being opened want windows to be allowed to run and windows is also called explorer.exe when running as a process. This can trick the virus in to thinking it's just windows so might let it run. A little known trick that has helped me in the past!

Edited By: hypnoticstate on Feb 26, 2011 14:26
#17
ok will try now thank you so much for your help if i can get back i will let you know if not be back when i can get it sorted by someone else , should i get my pictures and files i need from computer now while its still working ? also worried now as i paid some bills on here last nite , do i need to worry ?
1 Like #18
OP, we've had this loads of times. You will get people telling you to try this malware programme and that virus cleaner. None will work because it won't let you run any programmes.
Trust me on this, the ONLY way to get rid of this is to wipe your hard drive and reinstall Windows. If you like you can start in safe mode to try and salvage any pics or other stuff you don't want to lose.
Save yourself a load of hassle and forget trying to clean it.
I've got pretty good computer skills in that (with the help of google) I usually manage to sort any problems out, but after 2 days solid trying to shift System Tools I gave up and did what I advise you to do.

PS, no need to worry about having paid bills or anything. The programme is basically just lying to you to try to scare you to paying them $60.

Edited By: deek72 on Feb 26, 2011 14:33
1 Like #19
From pcshell.com:

Many times when working on a computer that has been infected with a virus, trojan, or piece of spyware I find myself with the Task Manager being disabled. Malware creators like to disable Task Manager so it makes solving the problem and removing the issue difficult.

If this happens you'll normally have to edit the Windows registry to fix the problem. A restriction has been placed on the user to not allow them to run Task Manager, this might be ok in an office environment where the IT department wants to control things, but in a home office this can cause major problems trying to fix a malware or virus issue.

Listed below you will find the many ways to reenable Task Manager along with an automatic method that works wonders.

To open the Task Manager, you normally would do one of the following:
Press CTRL-ALT-DEL on the keyboard
Press CTRL-SHIFT-ESC on the keyboard
Right-click on a blank area on the start bar and choose Task Manager
Click on Start, Run and type TASKMGR in the run box and press Enter
Sometimes instead of Task Manager opening you'll see the following screen. In these cases, you'll have to follow the methods below to re-enable access to the Task Mananager.

First we'll begin with the various registry modification methods for correcting this problem.

Method 1 - Using the Group Policy Editor in Windows XP Professional
Click Start, Run, type gpedit.msc and click OK.
Under User Configuration, Click on the plus (+) next to Administrative Templates
Click on the plus (+) next tSystem, then click on Ctrl+Alt+Delete Options
Find Remove Task Manager in the right-hand pane and double click on it
Choose the option "Not Configured" and click Ok.
Close the Group Policy Window

Method 2: Change the Task Manager Option through the Run line
Click on Start, Run and type the following command exactly and press Enter
REG add HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System /v DisableTaskMgr /t REG_DWORD /d 0 /f

Method 3: Change Task Manager through a Registry REG file
Click on Start, Run, and type Notepad and press Enter
Copy and paste the information between the dotted lines into Notepad and save it to your desktop as taskmanager.reg
------------------------------------
Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System]
"DisableTaskMgr"=dword:00000000
-------------------------------------

3. Double click on the taskmanager.reg file to enter the information into the Windows registry

Method 4: Delete the restriction in the registry manually
Click on Start, Run, and type REGEDIT and press Enter
Navigate to the following branch

HKEY_CURRENT_USER \ Software \ Microsoft \ Windows \ CurrentVersion \ Policies\ System

In the right pane, find and delete the value named DisableTaskMgr
Close the registry editor

There is a fifth method but allow that, I'd prob try these first.

Edited By: Xiwt on Feb 26, 2011 14:32
#20
deek72
OP, we've had this loads of times. You will get people telling you to try this malware programme and that virus cleaner. None will work because it won't let you run any programmes.
Trust me on this, the ONLY way to get rid of this is to wipe your hard drive and reinstall Windows. If you like you can start in safe mode to try and salvage any pics or other stuff you don't want to lose.
Save yourself a load of hassle and forget trying to clean it.
I've got pretty good computer skills in that (with the help of google) I usually manage to sort any problems out, but after 2 days solid trying to shift System Tools I gave up and did what I advise you to do.

PS, no need to worry about having paid bills or anything. The programme is basically just lying to you to try to scare you to paying them $60.
i think your right not going to waste my day off getting stressed its going to the shop thank you for your advise and everyone else too , you have all been very kind ty x
#21
so any idea how i got this ? i have nod 32 thought that was good at protecting computer
1 Like #22
Doesn't matter what anti virus you use, **** happens sometimes.
1 Like #23
I had this, trawled the net on my other laptop and found a simple easy solution.

Run in safe mode and restore back by a week.

No more virus and everything worked brilliantly.

Don't bother with all the wiping and cleaning of your hard drive, just restore it back to before the virus appeared, job done.
1 Like #24
antivirus are all rubbish waste of time. the internet is a dirty sewer full of viruses.
1 Like #25
angelwingsandco
deek72
OP, we've had this loads of times. You will get people telling you to try this malware programme and that virus cleaner. None will work because it won't let you run any programmes.
Trust me on this, the ONLY way to get rid of this is to wipe your hard drive and reinstall Windows. If you like you can start in safe mode to try and salvage any pics or other stuff you don't want to lose.
Save yourself a load of hassle and forget trying to clean it.
I've got pretty good computer skills in that (with the help of google) I usually manage to sort any problems out, but after 2 days solid trying to shift System Tools I gave up and did what I advise you to do.

PS, no need to worry about having paid bills or anything. The programme is basically just lying to you to try to scare you to paying them $60.
i think your right not going to waste my day off getting stressed its going to the shop thank you for your advise and everyone else too , you have all been very kind ty x


Can't you do it yourself? If you have the windows discs it's easy-peasy? No point in paying and it'll only take an hour.
1 Like #26
KazzyD
I had this, trawled the net on my other laptop and found a simple easy solution.

Run in safe mode and restore back by a week.

No more virus and everything worked brilliantly.

Don't bother with all the wiping and cleaning of your hard drive, just restore it back to before the virus appeared, job done.


Brilliant idea. Begs the question why are there pages and pages on google of people struggling to remove it when it's as simple as that.
#27
deek72
angelwingsandco
deek72
OP, we've had this loads of times. You will get people telling you to try this malware programme and that virus cleaner. None will work because it won't let you run any programmes.
Trust me on this, the ONLY way to get rid of this is to wipe your hard drive and reinstall Windows. If you like you can start in safe mode to try and salvage any pics or other stuff you don't want to lose.
Save yourself a load of hassle and forget trying to clean it.
I've got pretty good computer skills in that (with the help of google) I usually manage to sort any problems out, but after 2 days solid trying to shift System Tools I gave up and did what I advise you to do.

PS, no need to worry about having paid bills or anything. The programme is basically just lying to you to try to scare you to paying them $60.
i think your right not going to waste my day off getting stressed its going to the shop thank you for your advise and everyone else too , you have all been very kind ty x


Can't you do it yourself? If you have the windows discs it's easy-peasy? No point in paying and it'll only take an hour.
no paid someone to install it all the first time , i can use computers but dont have much knowledge how they work and set up etc , but i can build you a house lol
1 Like #28
A good way of preventing these attacks is to create an account that has no admin rights, and use that for surfing the web. Most of these attacks will use the logged in users account to infect the PC.
:)
1 Like #29
angelwingsandco
deek72
angelwingsandco
deek72
OP, we've had this loads of times. You will get people telling you to try this malware programme and that virus cleaner. None will work because it won't let you run any programmes.
Trust me on this, the ONLY way to get rid of this is to wipe your hard drive and reinstall Windows. If you like you can start in safe mode to try and salvage any pics or other stuff you don't want to lose.
Save yourself a load of hassle and forget trying to clean it.
I've got pretty good computer skills in that (with the help of google) I usually manage to sort any problems out, but after 2 days solid trying to shift System Tools I gave up and did what I advise you to do.

PS, no need to worry about having paid bills or anything. The programme is basically just lying to you to try to scare you to paying them $60.
i think your right not going to waste my day off getting stressed its going to the shop thank you for your advise and everyone else too , you have all been very kind ty x


Can't you do it yourself? If you have the windows discs it's easy-peasy? No point in paying and it'll only take an hour.
no paid someone to install it all the first time , i can use computers but dont have much knowledge how they work and set up etc , but i can build you a house lol

Where are you? Seriously, there are plenty of decent people on here who would have no problem in doing it for you as a favour (maybe just build them a house in return) :D
1 Like #30
"Where are you? Seriously, there are plenty of decent people on here who would have no problem in doing it for you as a favour (maybe just build them a house in return) :D"

That's a bit one sided, an extension should do the trick X)
#31
deek72
angelwingsandco
deek72
angelwingsandco
deek72
OP, we've had this loads of times. You will get people telling you to try this malware programme and that virus cleaner. None will work because it won't let you run any programmes.
Trust me on this, the ONLY way to get rid of this is to wipe your hard drive and reinstall Windows. If you like you can start in safe mode to try and salvage any pics or other stuff you don't want to lose.
Save yourself a load of hassle and forget trying to clean it.
I've got pretty good computer skills in that (with the help of google) I usually manage to sort any problems out, but after 2 days solid trying to shift System Tools I gave up and did what I advise you to do.

PS, no need to worry about having paid bills or anything. The programme is basically just lying to you to try to scare you to paying them $60.
i think your right not going to waste my day off getting stressed its going to the shop thank you for your advise and everyone else too , you have all been very kind ty x


Can't you do it yourself? If you have the windows discs it's easy-peasy? No point in paying and it'll only take an hour.
no paid someone to install it all the first time , i can use computers but dont have much knowledge how they work and set up etc , but i can build you a house lol

Where are you? Seriously, there are plenty of decent people on here who would have no problem in doing it for you as a favour (maybe just build them a house in return) :D
lol am near cardiff will be willing to pay or trade my skills no problem
1 Like #32
lol am near cardiff will be willing to pay or trade my skills no problem

I'm in Weston super Mare so not too far for you to travel :D
#33
One for the techies :
I have prevented a lot of virul infections on our network by removing rights to :
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers
A lot of recent virus insert themselves in this key as a way to initialise.
#34
Noj
lol am near cardiff will be willing to pay or trade my skills no problem

I'm in Weston super Mare so not too far for you to travel :D
thank you but its miles away loloO
#35
djfluff
One for the techies :
I have prevented a lot of virul infections on our network by removing rights to :
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers
A lot of recent virus insert themselves in this key as a way to initialise.
how would i do that ?
#36
angelwingsandco
Noj
lol am near cardiff will be willing to pay or trade my skills no problem

I'm in Weston super Mare so not too far for you to travel :D
thank you but its miles away loloO


Not if you have a hovercraft, it ony a few miles as the crow flies, it's not my fault some fool put the Bristol Channel in the way oO
#37
anyone in cardiff or near ?
#38
Noj
angelwingsandco
Noj
lol am near cardiff will be willing to pay or trade my skills no problem

I'm in Weston super Mare so not too far for you to travel :D
thank you but its miles away loloO
lol


Not if you have a hovercraft, it ony a few miles as the crow flies, it's not my fault some fool put the Bristol Channel in the way oO
#39
angelwingsandco
djfluff
One for the techies :I have prevented a lot of virul infections on our network by removing rights to :HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiersA lot of recent virus insert themselves in this key as a way to initialise.
how would i do that ?

:) you have to use regedit. This can be dangerous if you don't know what you are doing though.
#40
angelwingsandco
anyone in cardiff or near ?


Sorry miles away I would've helped otherwise for sure. Nice place cardiff, friendly people, sure someone will help you.

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