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Problem with Ebay buyer and paypal dispute, advice please?

shopaholic_blond Avatar
8y, 1m agoPosted 8 years, 1 month ago
Hi there

I recently sold a pair of leather shoes on ebay. They sold for over £80.00.
Anyway, the buyer has now opened a dispute with paypal saying that the shoes arent leather.
I know for a fact that they are leather but the buyer is saying that she "took them to her cobbler on the corner who said they arent leather".

I dont know how to proceed and show that they are leather.
Its really frustrating as its a large amount of money which has now been held and the buyer is just wasting my time.
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shopaholic_blond Avatar
8y, 1m agoPosted 8 years, 1 month ago
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(16) Jump to unreadLocked
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#1
Do you not have original receipts?
#2
dont they have some sort of stamp on them to prove they are real
#3
crazy thing is paypal rarely sides with the seller just the buyer so chances are they will tell her to return them to you and u refund.... unless u can prove it one way or another
#4
the buyer has 2 choices here

either prove to paypal they are not leather, they need to get trading standards or a reputable business to write a note saying they are definately not leather

or keep the item

paypal on the off chance may skip the above and tell them to return the shoes, you will need to refund everything to them they paid inc postage but they have to cover return postage (paypal won't make you pay it)

it does sound like the seller may have used them and no longer want them or they just want a partial refund.......
#5
faevilangel;3301533
the buyer has 2 choices here

either prove to paypal they are not leather, they need to get trading standards or a reputable business to write a note saying they are definately not leather

or keep the item

paypal on the off chance may skip the above and tell them to return the shoes, you will need to refund everything to them they paid inc postage but they have to cover return postage (paypal won't make you pay it)

it does sound like the seller may have used them and no longer want them or they just want a partial refund.......


In an ideal world yes that would/should be the case they very rarely even check the "proof" that the seller supplies that prove return, and many unscrupulous buyers return a weighted box to the approximate weight of the original just to cover themselves so they can prove that a parcel of corrosponding weight/dimension is showing as returned.
#6
harlzter
In an ideal world yes that would/should be the case they very rarely even check the "proof" that the seller supplies that prove return, and many unscrupulous buyers return a weighted box to the approximate weight of the original just to cover themselves so they can prove that a parcel of corrosponding weight/dimension is showing as returned.


yes good point harltzer

when or if they send item back, make sure they sent it recorded delivery (trackable)

check the contents b4 signing the postie form (some buyers / sellers send empty boxed back etc)

if they don't send back recorded, they will not get a refund as they can't prove you got the items back (some sellers may pretend they didnt recieve to get one over a annoying buyer - be careful though - i do not condone this either)

best thing to do is wait for paypal's requirements in the dispute, then contact the buyer and arrange to follow what paypal say :)
#7
Its just really unsatisfying as a seller on ebay that some people out there are still trying to work the so called system. The shoes were used and I dont have the receipt any more, basically I was just having a clear out of old items.

Thanks for your help though, I think I will just wait and see what paypal say and if she does sent them back I'll be sure and check the contents before I sign for it.
#8
shopaholic_blond
Its just really unsatisfying as a seller on ebay that some people out there are still trying to work the so called system. The shoes were used and I dont have the receipt any more, basically I was just having a clear out of old items.

Thanks for your help though, I think I will just wait and see what paypal say and if she does sent them back I'll be sure and check the contents before I sign for it.


unfortunately people know paypal and sellers don't get on, so use that as an advantage, some people actually buy items just to get them cheaper by item not recieved, item not as described etc

always send recorded delivery :thumbsup:

if ya need anymore help, just pm me :)
#9
starsparkle2311
Off topic slightly, but I sold a pair of girls cords from NEXT, brand new, bought them for my daughter but she refused to wear them (£10), on there for £2 plus postage (btw I only charge what it costs me for actual postage). The buyer complained saying there was no elastic waist adjuster in them. To my knowledge as they'd never been worn there was, but she wanted a refund because she was going to have to pay a seamstress to fix them?! I offered her a £1 refund out of goodwill. Fortunately they didn't dispute it but let's just say I didn't get any feedback! lol:p


did you state it included one ? if not thewn the buyer had no right to dispute (but that never stops them)
buyers will try anything to get the item reduced, even the slightest mark ....... best bet is to offer some sort of refund to keep them in ya good books or ya may end up with neg feedback

even though its not ya fault, with the way ebay has stopped sellers leaving feedback, buyers can manipulate buyers into refunding just so they don't get neg feedback

i try not to use ebay no more, but couldn't live without paypal (so easy for me to sell and buy with) but i never pay ebay fees :-D so get a free service :-D
#10
starsparkle2311
I did state one actually, but hey for £2! They could've used a snake-belt lool! Agree with your comments tho' some people will try anything!


i have never encountered any problems with any of my items on ebay

maybe cos i sell dvd's and games etc so not much to argue about ....... if i sold phones or clothes then i bet i would have many disputes lol

i have only ever had to open disputes twice cos sellers refused to sell to me cos i won items at a low cost
#11
The buyer has now escalated the claim with paypal and they have given me the following options:


Issue the buyer a full refund.
Provide the buyer a full refund if the package is returned
Offer the buyer a partial refund in an attempt to close this claim.
Provide proof that the buyer has already been refunded.
Disagree with claim. I would like to provide additional information.

From what I hear, disagreeing with the claim doesnt seem to do a great deal of good on the sellers behalf.

What would you all do?
#12
Provide the buyer a full refund if the package is returned


get them to send them back and as said before don't sign for them unless in mint condition paypal wont refund them until you recieve them back and signed for delivery.
#13
Disagree, dont lose out on the money, if you were tru in the desription then b*llocks to the buyer!!
#14
BIG Dimmy T
Disagree, dont lose out on the money, if you were tru in the desription then b*llocks to the buyer!!


if you are sure they are leather then dispute it with paypal. Tell them that you feel as they are shoes they maybe dont fit . As they shoes are clearly expensive ones cant you find a description anywhere of them online?
I wouldnt give in without a fight! :thumbsup:
#15
BIG Dimmy T
Disagree, dont lose out on the money, if you were tru in the desription then b*llocks to the buyer!!



Yeah, I feel like doing that but I have a funny feeling that paypal will still find in buyers favour as that always seems to be the case.
#16
to dispute it and win you need proof they are as listed, reciepts discription from retailer. if you have no proof they will find in the buyers favour and may action a refund without you recieving the item back.

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