Problem with zavvi - HotUKDeals
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Problem with zavvi

dandoc2 Avatar
8y, 5m agoPosted 8 years, 5 months ago
Hey i ordered the house season 1-3 boxset for £24.99 from zavvi but then decided i didnt want ti so cancelled ti the same day i boguht it which was on the 25th - they sent me a message saying me order was cancelled

but i just checked my bank account and theyve charged me £24.99 and on my zavvi account
says this
House, M.D. [Seasons 1-3 Box Set] £24.99 1 Awaiting Manual Intervention
House, M.D. [Seasons 1-3 Box Set] £24.99 1 In Progress

Will they send it off to me or refund me ?
dandoc2 Avatar
8y, 5m agoPosted 8 years, 5 months ago
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Comments/page:
#1
You need to contact them for a refund. They took money off me for a cancelled order and sent me overdrawn and i got them to pay me the £58 bank charges too
#2
pinkkitty2007
You need to contact them for a refund. They took money off me for a cancelled order and sent me overdrawn and i got them to pay me the £58 bank charges too


will they send the item off tho ??
#3
dandoc2
will they send the item off tho ??


I didnt receive my cancelled order no but i cant guarantee you wont. Only they will be able to tell you if its been posted out or not. You can arrange a return and refund if it has though as you cancelled the order
#4
pinkkitty2007
I didnt receive my cancelled order no but i cant guarantee you wont. Only they will be able to tell you if its been posted out or not


sent them an email
#5
dandoc2
sent them an email


I never received a reply to emails sent to them. I rang them and then had to post proof of my bank charges and received a cheque for my charges as well as a card refund for the cancelled item
#6
pinkkitty2007
I never received a reply to emails sent to them. I rang them and then had to post proof of my bank charges and received a cheque for my charges as well as a card refund for the cancelled item


a cheque ah thats faff
#7
dandoc2
a cheque ah thats faff


I got a direct card refund for the item though, the cheque was only for the bank charges

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