Problems with D.F.S leather suite advice appreciated - HotUKDeals
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Problems with D.F.S leather suite advice appreciated

thisismark Avatar
8y, 7m agoPosted 8 years, 7 months ago
Had to wait 13 weeks for delivery of a suite but on inspection there is a cut on one of the arms.
I would like this to be replaced but I think they will try to get this repaired.
has anyone else had dealings of this nature with D.F.S?
I am not to sure how I stand with regards to the sale of faulty goods.
I would not appreciate having the suite repaired.
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thisismark Avatar
8y, 7m agoPosted 8 years, 7 months ago
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#1
the fact that you have just had it delivered and checked it immediately and noticed the fault i would assume/insist they replace it, call them now and tell them you want a replacement immediately, and obviously you will be keeping hold of the faulty one - as you have no wheer to sit, until the new one arrives, they cannot expect you to purchase a brand new sofa, recieve it and then expect you to settle for it being repaired when the fault is a manufacturing one and not yours.
#2
Why wouldn't you want it repaired? If they offer this it saves you having to wait for the replacement to to arrive
#3
have u ever seen a repaired leather slit looks awful doesnt look neat
#4
You've received faulty goods - they should replace.
#5
I always thought faulty goods were what DFS traded in....

But anyway, ring them and tell them you reject the item. Only risk is they'll offer you a refund rather than a replacement and you'll end up with no sofa for the foreseeable.
#6
have u ever seen a repaired leather slit looks awful doesnt look neat


I've had repairs done on my sofa and you wouldn't know there was a cut.
#7
Subject: Sale of Goods Act, Faulty Goods.

Relevant or Related Legislation: Sale of Goods Act 1979. Supply of Goods and Services Act 1982. Sale and Supply of Goods Act 1994. The Sale and Supply of Goods to Consumers Regulations 2002.

Key Facts:

• Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).

• Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description.

Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.

• It is the seller, not the manufacturer, who is responsible if goods do not conform to contract.

• If goods do not conform to contract at the time of sale, purchasers can request their money back "within a reasonable time". (This is not defined and will depend on circumstances)

• For up to six years after purchase (five years from discovery in Scotland) purchasers can demand damages (which a court would equate to the cost of a repair or replacement).

• A purchaser who is a consumer, i.e. is not buying in the course of a business, can alternatively request a repair or replacement.

• If repair and replacement are not possible or too costly, then the consumer can seek a partial refund, if they have had some benefit from the good, or a full refund if the fault/s have meant they have enjoyed no benefit

• In general, the onus is on all purchasers to prove the goods did not conform to contract (e.g. was inherently faulty) and should have reasonably lasted until this point in time (i.e. perishable goods do not last for six years).

• If a consumer chooses to request a repair or replacement, then for the first six months after purchase it will be for the retailer to prove the goods did conform to contract (e.g. were not inherently faulty)

• After six months and until the end of the six years, it is for the consumer to prove the lack of conformity.


There you go :thumbsup:
#8
my brother had his leather corner group settee delivered from dfs last week and noticed a few marks on it,he phoned dfs who are replacing it and also knocking £100 off price and also including a free leather cleaning kit.
#9
Reject it immediately. Put it in writing, send it recorded delivery and keep a printout. Write without prejudice on it in case it goes to court. Tell them you want a gesture of goodwill for the inconvenience too.
#10
Thanks everyone for your comments.
It seems very wrong to pay a lot of money for an item only to get it repaired so its to the standard what you would have expected.
Perhaps I am being too fussy.
How many other guys would except this?
#11
you're not being fussy at all you should get what you pay for give them a ring
#12
A service manager is coming round tommorow to have a look at the damage.
I hope he does not try to fob me off with a quick fix.
I would like to keep this one whilst they make me another.
#13
You are not being fussy! You have paid a lot of money out of something which is damaged so you have a right to have to replaced.

Hope it all turns out as you want, let us know how you get on.
#14
Tell them you are disgusted, dissapointed, etc. it wouldn't hurt to mention trading standards, if they try to fob you off,
Good luck :thumbsup:
#15
thisismark
A service manager is coming round tommorow to have a look at the damage.
I hope he does not try to fob me off with a quick fix.
I would like to keep this one whilst they make me another.

Keep an open mind, see what they offer. If they offer a replacement, thank them and ask whether you can hang on to the damaged one until the replacement is ready. If they offer to repair, tell them that that is not acceptable. Good luck!
#16
Had the service manager round.
They are going to replace the whole arm of the 3 seater and he has assured me that this will match up with no problems.
I have asked for a leather cleaning kit as a good will gesture so he will sort this out.
If there is a long lead time on getting the new leather arm we will order a new 3 seater, so although I am disapointed about the tear in the suite at least things are being done to correct the issues.
banned#17
thisismark
Had the service manager round.
They are going to replace the whole arm of the 3 seater and he has assured me that this will match up with no problems.
I have asked for a leather cleaning kit as a good will gesture so he will sort this out.
If there is a long lead time on getting the new leather arm we will order a new 3 seater, so although I am disapointed about the tear in the suite at least things are being done to correct the issues.


amazing what they will tell you when it suits, i wanted to order two settees, and asked for two cleaning kits as they where free withthe insurance, they refused and said it was only one per order, i said fine i will take the insurance on one settee, they said they couldnt allow me to do that as they wouldnt know which settee was insured, i said fine i will purchase one settee and one nsurance, and my sister will buy one settee without insurance and then get it delivered to my home, to this they responded we dont guarentee a colour match on suites not purchased on the same order, to be honest i was just being my arsey self, as they where gonna give me one free kit on £500 spend but owuldnt give me two one a £1000 spend, anyway i never did buy but they kept insisting that if you didnt buy the suite on the same order there WOULD be a different colour as it would be from a different batch of leather, and wow now all of a sudden they can guarentee this - lol
#18
I have told the service guy this is the one and only chance if it does not match up then I will require a new suite.
Beleive it or not I ordered a suite from the land of leather back in Nov of last year but their del guy's caused £800 worth of damage and also wrecked the suite, hense the new one from D.F.S
#19
Bad news D.F.S did not call me back (again).
When I called them they told me there is a 8 week lead time for the material needed to fix the damage to the sofa.
When the service guy was at my house he told me 3/4 weeks at the most and if it was 8 weeks then I should get a new sofa.
For me this is too long, they are due to ring me tommorow with a shorter lead time but this could just be a catch to keep me hanging on.

PLEASE BE AWARE IF YOU ARE THINKING OF BUYING A SOFA FROM THESE COWBOYS.

I CAN SEE A FULL REFUND COMING FROM D.F.S DUE TOO THERE LACK OF CUSTOMER CARE.
YOU HAVE BEEN WARNED.
#20
Me mam had one with a slight rip in on delivery, she went bezerk til they replaced it, kick up a fuss or you will be fobbed off.
#21
kungfu
Me mam had one with a slight rip in on delivery, she went bezerk til they replaced it, kick up a fuss or you will be fobbed off.


Thanks for the advice

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