Any helpful comments appreciated.
My son was working in Holland for the last 7 weeks. On the ferry he got a text message saying he could get 1000 anytime, anywhere minutes with Orange Europe for £25. Text back 'yes' if you want it. He did this and was charged £25 on his Orange bill for June. On his return to the UK we found he had only been given 50 minutes and had been charged for all the minutes after this, about £100 extra.
I rang Orange today and was called a liar as 'they don't offer 1000 minutes for £25' After several calls, they eventually offered to refund £50 as a 'goodwill gesture', but that isn't enough. By this stage I was furious.
Their excuse is that the text must have come from a 3rd party and they are not responsible, but they took the £25 agreed in the text, so it must have come from them, either directly or indirectly.
Anyone had a similar experience? Any lawyers lurking who want to comment on what action we should take? We still have a copy of the original text message.