Hey all, wonder if some of you can help me !!
Basically, I cancelled my pipex account, they took £54 out of my account the next day, and they are still taking DD payments out. Problem is, for the refund, I need to keep the DD open because they will refund that method also.
They should nto have taken any money from me, they started a new contract because they signed me up to the wrong thing a few months back, so they should not have taken a penny. They are useless, I keep getting told they will sort it but no money is coming back. Do I have any guarantees with direct debit through my bank? I wanna get this money back asap.
Any help appreciated.
PS - been calling them all the time, the people in the phillipines dont have a clue, and I cant get through to the UK at all. Keep getting cut off etc. Waste of time they all are.