Morning everyone. I bought two laptops from SVP.co.uk and they weren't as described so contacted them to arrange sending them back, they sent the perosn to pick them up at the wrong time, so we arranged it for yesterday but no-one turned up, despite us staying in all day.
Have emailed them to ask them to pick it up today but they are not answering emails.
So I bought it with my visa, so I wanted to know what it's called when you claim cash back from a dodgy retailer and having checked the visa website it says you can claim it for an item not being as descibed.
I've emailed my bacnk to ask about the process. BUt what's it called, it's bugging me!