Q. About Paypal Disputes - HotUKDeals
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Q. About Paypal Disputes

apples33 Avatar
6y, 3m agoPosted 6 years, 3 months ago
I recently sold an item on ebay, and the buyer yesterday has said that it wasn't as described and asked if they could return for a refund, i agreed, but then they said would i pay for return postage, i said no as it isn't in ebay rules.

They then went through paypal and opened a dispute, i replied saying once the item is returned i will issue a refund of the total amount they paid.

Just looked at my bank account and paypal have already taken the money out to refund them by the looks of it, is this normal ?

Thanks
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apples33 Avatar
6y, 3m agoPosted 6 years, 3 months ago
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(12) Jump to unreadPost a comment
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#1
I think Paypal hold onto the money while the dispute gets sorted.
Why wasn't the item as described?
#2
Ah thanks phil, as it's only been taken today it isn't showing in paypal yet.

It was a mobile phone, twice i stated it was locked to T-Mobile, but i selected eBay's listing for the model phone and didn't read it and it said 'unlocked sim free'
#3
I would have refunded their postage but they were rude in their communication, even after i said return for a refund.
#4
Partly my thought, but also eBay's i feel, all the other same model phones are using the listing and they all state unlocked sim free, the buyer should have read where i said locked twice, and if unsure asked.
#5
tinkerbell28
Whatever, it's still your fault you should still refund their return postage for what is your error. No ifs or buts really.Bit different to "quoting the rules" to avoid your moral responisbilities as per the op, no?

Yes i agree, and i wouldn't have had a problem refunding return postage as it's only £4 just their rude ness, when they return the phone i will refund their postage as well :D
#6
I always read a listing thoroughly so that mistakes like this don't happen. What a person writes in their listing is more important to me than the little info boxes. If you have declared it was locked to a network, but they thought that it was unlocked, why not message you to confirm? The whole idea of having 'ask seller a question' is so that you will do just that if you are unsure about an item.
#7
silkymolo
I always read a listing thoroughly so that mistakes like this don't happen. What a person writes in their listing is more important to me than the little info boxes. If you have declared it was locked to a network, but they thought that it was unlocked, why not message you to confirm? The whole idea of having 'ask seller a question' is so that you will do just that if you are unsure about an item.

Exactly, and i presumed (wrongly i know) that by selecting my phone in ebay's listing would just list the camera pixels and phone features, not that the phone was unlocked even though i stated twice it was locked.

Still no hard feelings my end, just the rudeness i received from buyer that can read small print saying "unlocked and sim free" and not notice my size 14 font bold saying "locked to T-Mobile" :D
#8
People do not read auctions sadly,for example,i have a collection only item for sale at the moment,within the body of the listing i have written a whole line saying whereabouts in the country i am and even what junction off the Motorway it is,yet twice i've had potential buyers contact me and ask what part of the country i'm located in :|
#9
apples33
silkymolo
I always read a listing thoroughly so that mistakes like this don't happen. What a person writes in their listing is more important to me than the little info boxes. If you have declared it was locked to a network, but they thought that it was unlocked, why not message you to confirm? The whole idea of having 'ask seller a question' is so that you will do just that if you are unsure about an item.
Exactly, and i presumed (wrongly i know) that by selecting my phone in ebay's listing would just list the camera pixels and phone features, not that the phone was unlocked even though i stated twice it was locked.Still no hard feelings my end, just the rudeness i received from buyer that can read small print saying "unlocked and sim free" and not notice my size 14 font bold saying "locked to T-Mobile" :D


Ah well, you live and learn, fancy going to a paypal dispute though, they are only gonna say that buyer has to pay own return cost. They may think about being a bit more pleasant next time!
#10
deb8z
People do not read auctions sadly,for example,i have a collection only item for sale at the moment,within the body of the listing i have written a whole line saying whereabouts in the country i am and even what junction off the Motorway it is,yet twice i've had potential buyers contact me and ask what part of the country i'm located in :|


OMFG!! Some people shouldn't be allowed to interact with the general population lolz!
#11
This is why I hardly ever sell on ebay anymore, it's so not worth it, the amount of rude and cheeky people I've had to deal with in the past doesn't even bear thinking about! No matter what you try and do to please a Buyer, in the case of any dispute (even if the buyer is sometimes at fault) they always favour the Buyer. I once sold a baby dress to a woman and posted it out recorded delivery, two weeks later she said it hadn't been received?? I checked online and it had been sat at the post office half a mile away from her home awaiting collection, RM had posted two delivery cards out to her. It was then returned to me and I resent out again recorded delivery, this time she signed for it and had it. The Buyer then opened a Paypal dispute saying it had not been received - even though I provided the online tracking numbers as proof of delivery and her signing for it, they sided with the Buyer and took the money from my Paypal account. GRR comes to mind.
#12
Classic case, Paypal will ask them to send the item back at their own costs before they can approve the dispute. I have had this about 2 times so far..lol

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