Question about an item i sold - HotUKDeals
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Question about an item i sold

odriscoll Avatar
9y, 1m agoPosted 9 years, 1 month ago
Hello a few months ago i bought some xbox headsets to use with my 360 and didn't use some of them so sold them to a member a few days a go now there complaining theres no adapter? i never used them on original xbox so had no idea you needed a separate adapter, were do i go from here?
odriscoll Avatar
9y, 1m agoPosted 9 years, 1 month ago
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#1
from what I've read is it possable they are trying to use the headset with a 360

One of the most annoying things about the Xbox 360 is the plug design for the headset communicator. Whereas the original Xbox featured a standard 2.5mm jack, the 360’s headset uses a unique version of the plug, which means even if you already have a perfectly good headset, you can’t use it with the 360. Even a headset bought for the original Xbox won't fit.


#3
Can anyone confirm the xbox needs an adapter to use the headset??
#4
odriscoll, they asked for headsets and that's what you sold them. They didn't mention anything about adapters... If they were part of the headset I would have thought they'd have asked you if they came with them...
#5
Ok thanks sadie, they just got back to me and linked me to a completely different headset with an adapter, they got what they payed for so i see no need to refund him/her.
#6
I don't see any reason for you to either. They asked for headsets and that's what they got. It sounds like they've made a mistake with what they wanted but that's their mistake not yours...
#7
Actually it sounds like you haven't shipped the full headset to them - an Xbox 1 headset consisted of three parts, one part slotted into to the memory card section of the controller which had volume control and mute, one part was the headset itself which plugged into a port on the previous part and finally the headband. You can see the three parts here:

http://library.thinkquest.org/06aug/01856/media/xboxheadset.jpg

If the headset is missing the memory card block bit then it's no use, it sounds like that might be the case or at least that would be my guess.

John
#8
It's the buyers responsibilty to make sure they are buying the correct item, not the sellers. It doesn't for a second sound to me like odriscoll knowingly sold "part" of an item...
#9
I bought the headset months a go from a shop and used it on my 360 but my cousin who got the same one used his on his original xbox without any kind of adapter :S
#10
odriscoll - don't worry about it, you haven't done anything wrong :)
#11
sadiebabes
It's the buyers responsibilty to make sure they are buying the correct item, not the sellers. It doesn't for a second sound to me like odriscoll knowingly sold "part" of an item...


The buyer posted a wanted thread specifically asking for Xbox 1 headsets which is where odriscoll offered the xbox headsets.

odriscoll - I can only see that being the case if your cousin has some third party controller with a 2.5 mm jack or they have the memory card block already, there is no jack for a headset to plug into on either of the official Xbox 1 controllers.

John
#12
I have the old xbox headset and it works with my 360 fine -- if you want to use it with the old xbox you need that adaptor thing which ive got but enver used
#13
So do i give refund or not? i sold what they asked for.
#14
odriscoll
So do i give refund or not? i sold what they asked for.


You need to decide that for yourself.
#15
odriscoll
So do i give refund or not? i sold what they asked for.


You didn't sell what they asked for, the person specificallly requested Xbox 1 headsets which you have not supplied. It's clearly a misunderstanding on your part but I think it's quite clear you are due the person a refund.

If you had your own thread selling Xbox 360 headsets and the buyer had bought them for the Xbox 1 and they didn't work then that would be the buyer's problem.

John
#16
odriscoll I don't think it's your fault... If the buyer knew there should be adapters included then he should've asked and made doubley sure that everything that he wanted was there...

If he wants a refund & you decide to give him one then make sure he returns them at his expense and only refund when he has done so.
#17
sadiebabes - the person specifically asked for Xbox 1 headsets which *must* include the memory card section otherwise they will not work with the Xbox. A headset sold without this section is not compatible with the Xbox 1.

John
#18
But odriscoll didn't know that! He thought he was selling the guy 3 xbox headsets... If the bit that's missing is a vital one then the buyer should've asked & made sure it was with them.
#19
odriscoll knew the buyer wanted Xbox 1 headsets and he hasn't supplied them which was his fault, although not intentionally.

It is not up to the buyer to make sure the item functions as they have requested, as I said if the person asked for Xbox headsets (not specifying which one) or had bought the headsets from an existing thread then it would be their fault.

However, the buyer specifically asked for Xbox 1 headsets and they were not supplied - clearly it is the seller who must issue a refund as the fault lies with them.

John
#20
John I'm not getting into an arguement, you say odriscoll's in the wrong, I disagree. Odriscoll thought what he offered the buyer was what he wanted. The buyer should have asked more questions and checked that it was exactly what he wanted before parting with his money. Odriscoll's not psychic!
#21
odriscoll doesn't need to be psychic - the person specifically asked for an Xbox 1 headset, that wasn't supplied simple as that. If odriscoll didn't know what that was, he should have checked first as the buyer made it perfectly clear what was required. If the person didn't need that part they would have simply said they needed a 2.5mm headset as it's the memory card adapter which is the XBox 1 part.

You seem to think the buyer gave some vague description of what was required and odriscoll sent what he thought that meant but it's not the case. If the buyer specificies exactly what they need then the seller should supply that - if I ask for an item, that's what I expect to receive not some part of the item which is no use on its own.

John
#22
As I've said before, I'm not arguing with you.

Odriscoll I don't believe it's your fault. You hear stories of ebay sellers selling "the item below" which the buyer thinks is an xbox 360 when it turns out to be a photo of an xbox 360 = buyers fault for being stupid and parting with their money and not making sure what they were buying.

Has the guy who bought the headsets said anything else?
#23
Wow my name just got used a lot in them posts lol this is there latest PM..

I see your point, at your end everything is fine; You sent the items and you have the money.

I asked for xbox1 headsets. To use a headset with the xbox1 it is a requirement to have the controller adapter.

So i did not get what i asked for, i got 50% of what i asked for.

I hope you can see my reasoning here,

Thanks

Charlie


But also the headsets i sold him say xbox live on the side and that is what he asked for..

Hey, im after 4 xbox live communicator headsets for as cheap as possible.


I do believe i am in the right here.
#24
odriscoll
Wow my name just got used a lot in them posts lol

Lol sorry :giggle:

How did he pay you?
#25
Paypal.
#26
Well at most a small refund to buy the missing parts a full refund is stupid as they got most of the order and you paid postage.
#27
Johns right end of :p

Seriously though, there are 2 sorts of Xbox1 headset. The 'proper' ones that John has already mentioned (which ARE communicator headsets and what the buyer actually requested) and the normal headphone/mic sets that plug into some aftermarket controllers ie the gamester Phoenix Live...

http://www.estarland.com/images/products/32/28532/49701.jpg
#28
odriscoll
Wow my name just got used a lot in them posts lol this is there latest PM..



But also the headsets i sold him say xbox live on the side and that is what he asked for..



I do believe i am in the right here.


The title of the thread is "Xbox 1 headsets" which is what the buyer asked for.

ryouga - they didn't get most of the order, the crucial part is the section which plugs into the controller as this contains the hardware for controlling the audio as well, that's the bit that's missing.

John
#29
If the buyer asks PayPal for a refund they will get the full amount they paid including postage etc as they will almost certainly side with the buyer, that leaves you with no money & no goods. The fact that you thought it was correct but it was you that was wrong is hardly the buyers fault in any case, they shouldn't need to ask for a detailed list of what they are getting if you say its the right thing.
#30
AuctionSniper
If the buyer asks PayPal for a refund they will get the full amount they paid including postage etc as they will almost certainly side with the buyer, that leaves you with no money & no goods.

Could you show me where on the Paypal site it says that?
#31
AuctionSniper
If the buyer asks PayPal for a refund they will get the full amount they paid including postage etc as they will almost certainly side with the buyer, that leaves you with no money & no goods. The fact that you thought it was correct but it was you that was wrong is hardly the buyers fault in any case, they shouldn't need to ask for a detailed list of what they are getting if you say its the right thing.


paypal requires the item to be sent back by recorded delivery (at the buyers cost) and the tracking number given in order to complete the dispute
#32
onlyme23
paypal requires the item to be sent back by recorded delivery (at the buyers cost) and the tracking number given in order to complete the dispute

Again, can you show me where it says that? I find it very hard finding ANYTHING on paypals website without being driven in circles.....
#33
Shengis
Again, can you show me where it says that? I find it very hard finding ANYTHING on paypals website without being driven in circles.....


not actually sure if/where it says it was personal expiereance, a couple months ago brought a media harddrive which was advertised as havin 320gb harddrive included but when i recieved it was just the enclosure, the seller was completly unreasonable and refused refund so had to open a dispute and first thing paypal told me to do before it could be resolved was send the item back and provide the tracking number, after this was done paypal decided the claim in my favour and gave me back full money including postage to send to me but i had to cover the postage to send it back
#34
from paypal website: here

Question : I received goods that are not as described. Can I dispute the payment?

Answer : Yes, you can file a not-as-described dispute for eBay items only through the Resolution Centre. Please be aware that you may be asked to return the merchandise to the seller at your expense using a delivery service that can be tracked online. Learn how to file a buyer dispute with our step-by-step guide.
#35
Question : I received goods that are not as described. Can I dispute the payment?

Answer : Yes, you can file a not-as-described dispute for eBay items only through the Resolution Centre. Please be aware that you may be asked to return the merchandise to the seller at your expense using a delivery service that can be tracked online. Learn how to file a buyer dispute with our step-by-step guide.


But we're not ON ebay;-)
#36
Shengis
But we're not ON ebay;-)


:giggle: good point but i would imagine it be same kinda process, i doubt they would issue a refund for missold items without the items being returned!
#37
I doubt they'd issue a refund at all tbh. Looking on the dodgy side of things, you could set up 2 paypal accounts, pay £500 into one then withdraw it, tehn put in a complaint to paypal that you hadn't recieved what you paid for. Remember theres no 'proof' you actually bought anything unless you bought it via ebay. Then where are paypal going to get the money from to refund you? Out of their own pockets? I think not:giggle:

To be honest I don't know what happens, but what I DO know is that ebay and paypal have done a smashing job of brainwashing people into thinking their sites are 'safe'.
#38
Shengis
I doubt they'd issue a refund at all tbh. Looking on the dodgy side of things, you could set up 2 paypal accounts, pay £500 into one then withdraw it, tehn put in a complaint to paypal that you hadn't recieved what you paid for. Remember theres no 'proof' you actually bought anything unless you bought it via ebay. Then where are paypal going to get the money from to refund you? Out of their own pockets? I think not:giggle:

To be honest I don't know what happens, but what I DO know is that ebay and paypal have done a smashing job of brainwashing people into thinking their sites are 'safe'.


i believe your right.. i found this on the website:

General. PayPal’s Buyer Complaint Policy covers goods that are purchased and not delivered, and goods purchased on eBay and paid by using PayPal that are “significantly not as described”.


so basically they would only be covered outside of ebay for not recieved, only way they can get a refund for incorrectly described would be at the sellers discretion :)
#39
Hi all, I am the buyer whom this thread is regarding.

Private messages to Odriscoll do not seem to get the point across, so i am going to explain my reasoning for wanting a refund here.


To save searching, below is my original wanted post:
http://www.hotukdeals.com/forums/showthread.php?t=107641



To be honest he was a nice guy when dealing with him, he pm'd quickly, and he posted the items swiftly. Since i asked for a refund he has been very stubborn.



Opening the package i saw that some parts were missing:
http://i174.photobucket.com/albums/w84/strellybrand/DSCF3265.jpg

For those who dont know about xbox1 headsets; The jack from the headphones/mic plugs into an adapter. The adapter then plugs into the memory card slot on the controller.

This is what the adapter looks like:
http://i174.photobucket.com/albums/w84/strellybrand/adapter.jpg

I can also quote wikipedia:
Xbox Live Starter Kit: A subscription and installation pack for the Xbox Live service, as well as a headset (with monaural earpiece and microphone) that connects to a control box that plugs into the top expansion slot of a controller. http://en.wikipedia.org/wiki/Xbox#Networking


So to sum it up, the headphones/mic must have this adapter to work with the Xbox1.


Initially i thought i could simply send the items back and get a refund from odriscoll.


This is not the case, he is under the assumption that he provided exactly what i required. I believe he is incorrect, as i showed above.


I apologise for taking this matter into the public forum, but odriscoll's attitude has led to to do this.



Thanks

Charlie
#40
from what i can see the wanted ad stated you simply want xbox 1 headsets whereas the quote from wikipedia is for a xbox live starter kit. It also states
as well as a headset (with monaural earpiece and microphone) that connects to a control box that plugs into the top expansion slot of a controller
that doesnt necessarily mean the control box is included just that it connects to it?

From what i can see nowhere in the post does it specifically say the control box needs to be included?

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