Question re faulty 40gb PS3 (not reading discs). - HotUKDeals
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Question re faulty 40gb PS3 (not reading discs).

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Hi, My son got a 40gb Ps3 for his Xmas in 2007. Last week it developed a fault and can no longer read discs. We've phoned the sony helpline and because it is now 14 months old, it is out of warrant… Read More
Shambolic Avatar
8y, 1m agoPosted 8 years, 1 month ago
Hi,
My son got a 40gb Ps3 for his Xmas in 2007.
Last week it developed a fault and can no longer read discs.
We've phoned the sony helpline and because it is now 14 months old, it is out of warranty. They have offered to supply him with a new one for £150 plus his old one??
Has anyone had this problem, and if so, is it possible to clean the blue ray reader somehow, or change the reader yourself?
Or, should we not even remove the back from the unit as it will probably void any warranty, although the warranty does seem to have expired anyway.
Any advice greatly appreciated.
Shambolic Avatar
8y, 1m agoPosted 8 years, 1 month ago
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1 Like #1
You can pick up a replacement blu ray lens for around £50 on ebay

(http://*********.co.uk/Replacement-Sony-PS3-Blu-Ray-Laser-eye-Lens-KEM-400-AAA_W0QQitemZ110352707611QQcmdZViewItemQQptZUK_VideoGames_VideoGameAccessories_VideoGameAccessories_JN?hash=item110352707611&_trksid=p3286.c0.m14&_trkparms=72%3A1683|66%3A2|65%3A12|39%3A1|240%3A1318)

There's loads of tutorials about too just google it, if your technically minded it's not too hard to do.
#2
DVS_Dee
You can pick up a replacement blu ray lens for around £50 on ebay

(http://*********.co.uk/Replacement-Sony-PS3-Blu-Ray-Laser-eye-Lens-KEM-400-AAA_W0QQitemZ110352707611QQcmdZViewItemQQptZUK_VideoGames_VideoGameAccessories_VideoGameAccessories_JN?hash=item110352707611&_trksid=p3286.c0.m14&_trkparms=72%3A1683|66%3A2|65%3A12|39%3A1|240%3A1318)

There's loads of tutorials about too just google it, if your technically minded it's not too hard to do.


Thanks, that is what my son wants to try. I just thought that if we couldn't do it, or it didn't work out, we'd be another £50 down. :oops:
1 Like #3
Ring Sony up and say you have had it like for 9 months and has stopped working and hopefully they will pick up your faulty one and send you a new one!!
#4
Naeem786
Ring Sony up and say you have had it like for 9 months and has stopped working and hopefully they will pick up your faulty one and send you a new one!!


Thanks, too late, already told them the truth and they have noted the bar code serial number too.
#5
Shambolic
Thanks, too late, already told them the truth and they have noted the bar code serial number too.


Ring them up again and just say you expect better service as you paid alot for the console, theres a thread somewhere (cant find it) where people have gave them some grief and they have gave in! Worth a shot!!
#6
Naeem786
Ring them up again and just say you expect better service as you paid alot for the console, theres a thread somewhere (cant find it) where people have gave them some grief and they have gave in! Worth a shot!!

Thanks again, worth a try. :thumbsup:
#7
Where did you buy it from? If you've still got the receipt, take it back to the store and claim that its stopped working in an unreasonable amount of time (under the S.O.G Act) - A PS3 should last longer than 14 months :)
#8
I thought under the sale of goods act a customer can demand damages on an item for up to six years after purchase.

Here is a link to an article in the guardian
http://www.guardian.co.uk/money/2006/mar/25/consumernews.howtocomplain
#9
PrideandPassion
I thought under the sale of goods act a customer can demand damages on an item for up to six years after purchase.

Here is a link to an article in the guardian
http://www.guardian.co.uk/money/2006/mar/25/consumernews.howtocomplain


You have to prove that the fault wasn't caused by something you did. You'll probably have to get an engineers report showing what the problem is, and how much it is to repair. Then, (I think) the store have to pay to have it repaired, refund or replace :)
#10
Also if the PS3 was bought by a credit card you could approach them for a refund, the are jointly liable - i think
#11
Thanks for the info'

I bought it on a visa card from a "Game" store.
1 Like #12
This may help

http://www.tradingstandards.gov.uk/kent/factsheets/FS43NEW%20nov07%20equalliability.pdf

If i were you i would be writing to both game and visa company

Template letters can be found here

http://www.salford.gov.uk/living/advice/consumer/ca-letters.htm

Good luck, let us know how you get on
#13
PrideandPassion
This may help

http://www.tradingstandards.gov.uk/kent/factsheets/FS43NEW%20nov07%20equalliability.pdf

If i were you i would be writing to both game and visa company

Template letters can be found here

http://www.salford.gov.uk/living/advice/consumer/ca-letters.htm

Good luck, let us know how you get on


This is the reply I received from Game...

The Ps3 is guaranteed with us against manufacturing faults for a period of 1 year from the date of purchase, as long as there is a proof of purchase either with us or the manufacturer. Outside of this 12 month period, the retailer does reserve the right to exchange or offer to the repair the item; unfortunately however this is not something that we are obliged to offer.

According to consumer statutory rights, after the initial 6 month period the onus is on the customer to prove the fault was present at the time of purchase. With this in mind it would become your responsibility to prove that your console was not suitable for use at the time of sale e.g. inherently faulty and 'should have reasonably lasted until this point in time.' At present a 'reasonable time' is not able to be defined by the Sales of Goods Act, and if you are wanting to contest the amount of time your console has lasted without incurring a fault, this will need to be decided on in a court of law.
#14
Hi just came accross this thread when searching for 60gb ps3's

https://continuousplay.co.uk/Default.aspx

^^the above is a link to sony's extended warrenty, you pay 5 quid a month and they give you a refurb console within 2 days.

after you have had your new console cancel the plan as you can cancel anytime you want.
banned#15
Peterdj41;4685252
Hi just came accross this thread when searching for 60gb ps3's

https://continuousplay.co.uk/Default.aspx

^^the above is a link to sony's extended warrenty, you pay 5 quid a month and they give you a refurb console within 2 days.

after you have had your new console cancel the plan as you can cancel anytime you want.

1. Thats fraud.

2. The plan requires serial so they will know its been reported as faulty :whistling:

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