There is one strange about the existing phone line of my new flat. The system of BT shows it is not connected. But it is connected/ active indeed. I even can make phone calls from it. So, I called BT to see if they can give me a 12 month contract without the connection fee since my line is active. But they told me that they cannot do anything about it because its system shows the line in my property is not active and therefore they have to charge me the connection fee. This is too unfair why I should be charged when my line is active and no engineer visit is needed. Does anyone know what should I do in this case? Thanks in advance.
Just one more information, as far as I know, the previous tenent in my flat was with talktalk. I do not know if this has any influence.