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Quick eBay question...

calmacuk Avatar
5y, 7m agoPosted 5 years, 7 months ago
I sold a netbook for £100 on eBay a couple of weeks ago. It took a week, and me raising a dispute, for them to pay but the payment came through last weekend.

I sent it off through Parcelforce 48 on Monday, so it was insured tracked and signed for on delivery. It was delivered yesterday and I can see the signature online, but the buyer is claiming not to have received it and wants to raise a case on ebay.

Has anyone else had a similar situation like this one? Obviously I have the tracking number which shows it's been delivered but I don't know if this will be enough to stop ebay/paypal refunding them.

Any advice would be great!
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calmacuk Avatar
5y, 7m agoPosted 5 years, 7 months ago
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#1
Did you send it to the paypal registered address??
4 Likes #2
if you sent to the reg paypal address and have a signature call paypal. I had a similar thing but it was the bank had recalled the payment..i had proof of postage and that was enough.
I am getting sick and tired of the lowlife on ebay..the few who make it had work for the rest of us.
#3
Yes, it was a confirmed address in paypal.
#4
plumberman01
if you sent to the reg paypal address and have a signature call paypal. I had a similar thing but it was the bank had recalled the payment..i had proof of postage and that was enough.
I am getting sick and tired of the lowlife on ebay..the few who make it had work for the rest of us.

Thanks, I will give paypal a call. I'm about to give up on eBay - it's not worth the hassle.
#5
calmacuk
Yes, it was a confirmed address in paypal.

then you should be fine, but call them and explain they didnt want to pay and you had to raise a dispute..and that now theyre claiming unreceived even tho signed for. Have paypal witheld your money?
#6
calmacuk
plumberman01
if you sent to the reg paypal address and have a signature call paypal. I had a similar thing but it was the bank had recalled the payment..i had proof of postage and that was enough.
I am getting sick and tired of the lowlife on ebay..the few who make it had work for the rest of us.

Thanks, I will give paypal a call. I'm about to give up on eBay - it's not worth the hassle.

most areas are fine..just mobile phones, computers etc..you should have sold it on here!
banned 1 Like #7
plumberman01
calmacuk
plumberman01
if you sent to the reg paypal address and have a signature call paypal. I had a similar thing but it was the bank had recalled the payment..i had proof of postage and that was enough.
I am getting sick and tired of the lowlife on ebay..the few who make it had work for the rest of us.

Thanks, I will give paypal a call. I'm about to give up on eBay - it's not worth the hassle.

most areas are fine..just mobile phones, computers etc..you should have sold it on here!

Yeap, because if you don't get your item on here the mods call the sender a very naughty boy/girl and who would risk being called that
#8
I dont bother selling on ebay anymore its just not worth the hassle!!!
I just bought a dress off there, described as New without Tags, cost me £60 with postage!!
When it came it had obviously been worn (big stain down the front)
Contact buyer who said he sold it for a friend, offered me a refund if I returned the dress or some money back to get it dry cleaned, my question what if I return the dress and he doesn't refund the money?
x
#9
plumberman01
calmacuk
Yes, it was a confirmed address in paypal.

then you should be fine, but call them and explain they didnt want to pay and you had to raise a dispute..and that now theyre claiming unreceived even tho signed for. Have paypal witheld your money?

I have the money, paypal didn't withhold it and I withdrew it to my bank account immediately. I just don't want paypal to take the money back!
banned#10
calmacuk
plumberman01
calmacuk
Yes, it was a confirmed address in paypal.

then you should be fine, but call them and explain they didnt want to pay and you had to raise a dispute..and that now theyre claiming unreceived even tho signed for. Have paypal witheld your money?

I have the money, paypal didn't withhold it and I withdrew it to my bank account immediately. I just don't want paypal to take the money back!

If they refund the money they will just chase you for the dept if you don't have the funds
#11
Before you accuse the buyer of being a scammer, did you ask him if the parcel is with one of his neighbours? Parcelforce are notorious for handing packages over to neighbours to sign for and not leaving notes at the recipient’s address informing them so. Contact your buyer again, tell them the name of the person who signed for it and time, and then give them the tracking number and a web link to Parcelforce’s site so they can see for themselves. It could also be that someone else in their household signed for it and has forgotten to mention it to them. It would be illogical of the buyer to start a dispute for non-receipt especially when you have proof of tracking/delivery. As for the buyer paying late initially, that has no bearing on this.
#12
leeste16
I dont bother selling on ebay anymore its just not worth the hassle!!!
I just bought a dress off there, described as New without Tags, cost me £60 with postage!!
When it came it had obviously been worn (big stain down the front)
Contact buyer who said he sold it for a friend, offered me a refund if I returned the dress or some money back to get it dry cleaned, my question what if I return the dress and he doesn't refund the money?
x

Did you not look at the photos of the item before buying? How did you miss a big stain down the front? If you want to keep it, go with the offer of seller giving you some money for cost of dry cleaning. If you start a Paypal dispute for item not as described you will have to send it back to the seller via recorded or special delivery which you won’t get reimbursed for and then you enter the tracking number in Paypal and once confirmed the item has been received Paypal will force the seller to refund if they don’t do so willingly. It’s probably easier and less hassle to just go for dry cleaning route and leave a neut for not describing the item correctly but state that the seller at least tried to put the mistake right.
#13
fluffyundacrakas
leeste16
I dont bother selling on ebay anymore its just not worth the hassle!!!
I just bought a dress off there, described as New without Tags, cost me £60 with postage!!
When it came it had obviously been worn (big stain down the front)
Contact buyer who said he sold it for a friend, offered me a refund if I returned the dress or some money back to get it dry cleaned, my question what if I return the dress and he doesn't refund the money?
x


Did you not look at the photos of the item before buying? How did you miss a big stain down the front? If you want to keep it, go with the offer of seller giving you some money for cost of dry cleaning. If you start a Paypal dispute for item not as described you will have to send it back to the seller via recorded or special delivery which you won’t get reimbursed for and then you enter the tracking number in Paypal and once confirmed the item has been received Paypal will force the seller to refund if they don’t do so willingly. It’s probably easier and less hassle to just go for dry cleaning route and leave a neut for not describing the item correctly but state that the seller at least tried to put the mistake right.

Of course I looked at the photos, its just that the pictures amazingly managed to miss the stain, the one was too far away and bad light the others must have been taken around it.
Dont really want to open a dispute at the moment, just worried about them not refunding and the pettiness that can go with it.
The dress cost £55 and was described as new, what do you think would be a reasonable amount back for dry cleaning.
Bearing in mind that if the seller had listed it, in the condition it was in, I dont think he would have got anywhere near £55.
x
#14
leeste16
fluffyundacrakas
leeste16
I dont bother selling on ebay anymore its just not worth the hassle!!!
I just bought a dress off there, described as New without Tags, cost me £60 with postage!!
When it came it had obviously been worn (big stain down the front)
Contact buyer who said he sold it for a friend, offered me a refund if I returned the dress or some money back to get it dry cleaned, my question what if I return the dress and he doesn't refund the money?
x

Did you not look at the photos of the item before buying? How did you miss a big stain down the front? If you want to keep it, go with the offer of seller giving you some money for cost of dry cleaning. If you start a Paypal dispute for item not as described you will have to send it back to the seller via recorded or special delivery which you won’t get reimbursed for and then you enter the tracking number in Paypal and once confirmed the item has been received Paypal will force the seller to refund if they don’t do so willingly. It’s probably easier and less hassle to just go for dry cleaning route and leave a neut for not describing the item correctly but state that the seller at least tried to put the mistake right.
Of course I looked at the photos, its just that the pictures amazingly managed to miss the stain, the one was too far away and bad light the others must have been taken around it.
Dont really want to open a dispute at the moment, just worried about them not refunding and the pettiness that can go with it.
The dress cost £55 and was described as new, what do you think would be a reasonable amount back for dry cleaning.
Bearing in mind that if the seller had listed it, in the condition it was in, I dont think he would have got anywhere near £55.
x

I wouldn't even bother,imagine if the stain didn't come out,i'd return it by Special Delivery.
#15
deb8z
leeste16
fluffyundacrakas
leeste16
I dont bother selling on ebay anymore its just not worth the hassle!!!
I just bought a dress off there, described as New without Tags, cost me £60 with postage!!
When it came it had obviously been worn (big stain down the front)
Contact buyer who said he sold it for a friend, offered me a refund if I returned the dress or some money back to get it dry cleaned, my question what if I return the dress and he doesn't refund the money?
x


Did you not look at the photos of the item before buying? How did you miss a big stain down the front? If you want to keep it, go with the offer of seller giving you some money for cost of dry cleaning. If you start a Paypal dispute for item not as described you will have to send it back to the seller via recorded or special delivery which you won’t get reimbursed for and then you enter the tracking number in Paypal and once confirmed the item has been received Paypal will force the seller to refund if they don’t do so willingly. It’s probably easier and less hassle to just go for dry cleaning route and leave a neut for not describing the item correctly but state that the seller at least tried to put the mistake right.

Of course I looked at the photos, its just that the pictures amazingly managed to miss the stain, the one was too far away and bad light the others must have been taken around it.
Dont really want to open a dispute at the moment, just worried about them not refunding and the pettiness that can go with it.
The dress cost £55 and was described as new, what do you think would be a reasonable amount back for dry cleaning.
Bearing in mind that if the seller had listed it, in the condition it was in, I dont think he would have got anywhere near £55.
x


I wouldn't even bother,imagine if the stain didn't come out,i'd return it by Special Delivery.

That is my biggest concern.
I think you are right, Its just I LOVE the dress :( and they dont come up very often. Will have to look even harder!!
x
#16
maybe get it dry cleaned first see if the stain comes off, then contact him, show him the reciept and add on a couple of quid for your troubles, if the stain doesnt come out then send it back recorded, it will only be a couple of quid 2nd class recorded. i won a toddler bed last week, described as excellent condition, went to pick it up and there was crayon on the headboard and footend, the matress was dirty and she claimed she had washed it. im not the sort of person to confront someone, the bed was a bargain so i took it home and cleaned it myself luckily the crayon come off, chucked the mattress and got another, luckily i didnt travel far for it but if someone had and saw it like that they wouldnt be happy, i only sell things on that i would be happy to buy myself.
#17
I agree, I only sell what I would be happy with.
Bought a couple of things lately and they all seem rubbish. Is it me or are people just trying to sell tat.
I think buying and selling on here spoils you!
I'll see what he comes back with, if he offers £10 back he can have the dress back, cause its just not worth it.
Ill let you know what he says
x
2 Likes #18
eBay is a joke. I run an online store and unfortunately we do sell some stuff through eBay.

Classic case number 1, I send an item to a buyer. A week later I hear from him to say it hasn't turned up, and the address in his eBay/PayPal is incorrect. Could I please send the item to his correct address - I said no, I've already dispatched it, it's not my fault you had the wrong address. He opens a case with eBay, they rule in his favour.

Classic case number 2 (this one actually happened to my Mum who sells on eBay). She sold an engine as spares or repair. Some guy bought it, raised a dispute in eBay claiming it didn't work, it had cost him hundreds of pounds to put it right and he wanted X amount in compensation (he actually wanted MORE than he paid for the engine in the first place). She said no, return the engine in the condition it was sent in, and we'll give you a full refund. He said no, eBay ruled in his favour so he got a full refund, and got to keep the engine. Despite it clearly being sold as a non-runner.

Classic case number 3. I sold an item (PS3 controller), a month later the bloke complains it never worked. I sent over a replacement as per eBay's advice, I asked for the other controller back - never heard from him. Called eBay and was told they weren't willing to intervene and I'd have to call the local Police to file a case to retrieve the item. If I hadn't sent the item they would have banned me and frozen my PayPal account - why didn't they do the same to him? I lost £40+ on that one.

Classic case number 4. Some idiot complains the items I sent were crap (despite 2000 feedback to the contrary), demanded X amount in reparations for the crap items - but said he wanted to keep them. I said no, but I will offer you a full refund including return postage. He said no - filed a case with eBay - they ruled in his favour. He got to keep my "crap" items.

Moral of the story is don't bother with eBay. Crap site, crap customer service.
#19
nickw90
eBay is a joke. I run an online store and unfortunately we do sell some stuff through eBay.

Classic case number 1, I send an item to a buyer. A week later I hear from him to say it hasn't turned up, and the address in his eBay/PayPal is incorrect. Could I please send the item to his correct address - I said no, I've already dispatched it, it's not my fault you had the wrong address. He opens a case with eBay, they rule in his favour.

Classic case number 2 (this one actually happened to my Mum who sells on eBay). She sold an engine as spares or repair. Some guy bought it, raised a dispute in eBay claiming it didn't work, it had cost him hundreds of pounds to put it right and he wanted X amount in compensation (he actually wanted MORE than he paid for the engine in the first place). She said no, return the engine in the condition it was sent in, and we'll give you a full refund. He said no, eBay ruled in his favour so he got a full refund, and got to keep the engine. Despite it clearly being sold as a non-runner.

Classic case number 3. I sold an item (PS3 controller), a month later the bloke complains it never worked. I sent over a replacement as per eBay's advice, I asked for the other controller back - never heard from him. Called eBay and was told they weren't willing to intervene and I'd have to call the local Police to file a case to retrieve the item. If I hadn't sent the item they would have banned me and frozen my PayPal account - why didn't they do the same to him? I lost £40+ on that one.

Classic case number 4. Some idiot complains the items I sent were crap (despite 2000 feedback to the contrary), demanded X amount in reparations for the crap items - but said he wanted to keep them. I said no, but I will offer you a full refund including return postage. He said no - filed a case with eBay - they ruled in his favour. He got to keep my "crap" items.

Moral of the story is don't bother with eBay. Crap site, crap customer service.

I have never had problems with selling anything on ebay and sold lots of things, But have only had problems in buying stuff not as described and returning and getting refund (but you still loose postage) :)


Edited By: Tom4646 on Apr 21, 2011 15:18
#20
ebay has become a site for scammers, if i sell on there its only bits of clothes, nothing worth any money and i always send recorded. people want things for free these days, its so easy to just say it never arrived when it isnt sent recorded. it annoys me how paypal/ebay always side with the buyer even if its clear that they are in the wrong.
#21
Thanks for all the advice. I received an email from the buyer just now saying they have got the parcel after all!
#22
calmacuk
Thanks for all the advice. I received an email from the buyer just now saying they have got the parcel after all!

Some positive news, I bet that has restored your faith?
x
banned#23
nickw90
eBay is a joke. I run an online store and unfortunately we do sell some stuff through eBay.

Classic case number 1, I send an item to a buyer. A week later I hear from him to say it hasn't turned up, and the address in his eBay/PayPal is incorrect. Could I please send the item to his correct address - I said no, I've already dispatched it, it's not my fault you had the wrong address. He opens a case with eBay, they rule in his favour.

Classic case number 2 (this one actually happened to my Mum who sells on eBay). She sold an engine as spares or repair. Some guy bought it, raised a dispute in eBay claiming it didn't work, it had cost him hundreds of pounds to put it right and he wanted X amount in compensation (he actually wanted MORE than he paid for the engine in the first place). She said no, return the engine in the condition it was sent in, and we'll give you a full refund. He said no, eBay ruled in his favour so he got a full refund, and got to keep the engine. Despite it clearly being sold as a non-runner.

Classic case number 3. I sold an item (PS3 controller), a month later the bloke complains it never worked. I sent over a replacement as per eBay's advice, I asked for the other controller back - never heard from him. Called eBay and was told they weren't willing to intervene and I'd have to call the local Police to file a case to retrieve the item. If I hadn't sent the item they would have banned me and frozen my PayPal account - why didn't they do the same to him? I lost £40+ on that one.

Classic case number 4. Some idiot complains the items I sent were crap (despite 2000 feedback to the contrary), demanded X amount in reparations for the crap items - but said he wanted to keep them. I said no, but I will offer you a full refund including return postage. He said no - filed a case with eBay - they ruled in his favour. He got to keep my "crap" items.

Moral of the story is don't bother with eBay. Crap site, crap customer service.


You should have appealed against 1,2 and 4, 3 you shouldn't have sent until the faulty one was returned.
If the moral of the story is don't bother with ebay, why do you sell on there?
#24
colinsunderland
nickw90
eBay is a joke. I run an online store and unfortunately we do sell some stuff through eBay.

Classic case number 1, I send an item to a buyer. A week later I hear from him to say it hasn't turned up, and the address in his eBay/PayPal is incorrect. Could I please send the item to his correct address - I said no, I've already dispatched it, it's not my fault you had the wrong address. He opens a case with eBay, they rule in his favour.

Classic case number 2 (this one actually happened to my Mum who sells on eBay). She sold an engine as spares or repair. Some guy bought it, raised a dispute in eBay claiming it didn't work, it had cost him hundreds of pounds to put it right and he wanted X amount in compensation (he actually wanted MORE than he paid for the engine in the first place). She said no, return the engine in the condition it was sent in, and we'll give you a full refund. He said no, eBay ruled in his favour so he got a full refund, and got to keep the engine. Despite it clearly being sold as a non-runner.

Classic case number 3. I sold an item (PS3 controller), a month later the bloke complains it never worked. I sent over a replacement as per eBay's advice, I asked for the other controller back - never heard from him. Called eBay and was told they weren't willing to intervene and I'd have to call the local Police to file a case to retrieve the item. If I hadn't sent the item they would have banned me and frozen my PayPal account - why didn't they do the same to him? I lost £40+ on that one.

Classic case number 4. Some idiot complains the items I sent were crap (despite 2000 feedback to the contrary), demanded X amount in reparations for the crap items - but said he wanted to keep them. I said no, but I will offer you a full refund including return postage. He said no - filed a case with eBay - they ruled in his favour. He got to keep my "crap" items.

Moral of the story is don't bother with eBay. Crap site, crap customer service.


You should have appealed against 1,2 and 4, 3 you shouldn't have sent until the faulty one was returned.
If the moral of the story is don't bother with ebay, why do you sell on there?


Clearly they were appealed, and the appeal was lost in all cases.

I sell on there because as a business we can suck up the losses, plus the traffic it generates to our own site helps. For individuals looking to clear some crap out they may not see any benefits to eBay, they have no sites to drive traffic too - and the bad taste of having someone con you out of money and an item is pretty unsavoury.

If you have any experience of eBay buyer protection you'd know that delaying the refund isn't an option. eBay require you to provide an immediate refund, that's how the bloke got away with never sending it back.

Edited By: nickw90 on Apr 22, 2011 17:04

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