Quidco appear to have got too big for their boots! - HotUKDeals
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Quidco appear to have got too big for their boots!

Benjimoron Avatar
7y, 5m agoPosted 7 years, 5 months ago
http://www.topcashback.co.uk/Blog/Important_Behind_The_Scenes_Action

This is really worth a read if you use cashback site, as I'm sure nearly all of us do.

To sum it up, basically Topcashback (one of the big 3 cashback sites) were contacted this week by the advertising network they use to say that a competitor didn't like the fact that Topcashback were offering the same rate for a merchant that they were offering (Topcashback had decided to match by topping it up with their own money as they couldn't get the offer direct).

The network and Topcashback were obviously put in a very difficult position which has resulted in them not being able to offer the same amount of cashback for a particular retailer (even though they were paying for it themselves!).

I hope that others would agree with me that it is totally unfair trading practices to force a competitor to have a worse offer than you. I could certainly understand a cashback site negotiating an exclusive price for themselves, but if Topcashback want to top it up to match using their own money then I can't see the problem with that.

Whilst it's not been confirmed that this was Quidco, all the evidence points towards the fact that it was. I have yet to see an official comment on the matter from Quidco either so would be interested if someone has read one.

Thanks for taking the time to read.
Other Links From Quidco:
Benjimoron Avatar
7y, 5m agoPosted 7 years, 5 months ago
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(29) Jump to unreadPost a comment
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#1
http://www.topcashback.co.uk/Blog/Important_Behind_The_Scenes_Action

http://www.quidco.com/blog/?p=341#comments

Posted the top link here (without the comments).


Hi Everyone,

We have stuck this post in our cashback diary - as it is a wee (juicy) glimpse into life behind the scenes of a cashback site. We would also love people's view on the way forward with this - after all, several hundred thousand heads are better than 1 !!!

More seriously though, we realise the following might not be to everyone's taste - so we apologise if you don't feel we should be airing this in public - but this isn't a 'one-off' - it is more that this is the last straw and if we don't take a stand now, then it could be a very slippery slope.

We have had quite a week!

We had a great retailer offer given to us at the start of the week based on a tiered volume system. These offers are made to us by the affiliate networks - these are companies that sit in between every cashback site and all of the retailers listed. They are the middlemen or supply-chain if you like. Unfortunately we weren't quite on the top tier by volume, so we added in our own bonus making sure that we were offering the very best cashback deal to our members (just as we always do).

So far so good. We had a great deal for our members and we were making it even better - in line with our Fair Play policy and Highest Cashback Guarantee - cornerstones of our business and of our commitment to our members.

So what happens next? I'll just summarise because there was a LOT of stages to this whole process...

1) We get told by the network that we have to stop offering our members our bonus because a particular competitor doesn't like it. (Incidentally, the competitor was offering the same rate).

2) Later in the day, we received an email mentioning that there might be a drastic measure needed unless we could comply. Now we are told that it is due to budget concerns. Suddenly, it seemed we were in danger of sending too many sales through for the program to cope with, despite the fact that a competitor was offering this same rate.

3) We manage to keep the deal going for at least another 24 hours. We had, after all, given our commitment to other companies that we would do so - and we don't let people down.

4) Despite being able to run for a while, we have now been forced to remove OUR bonus to OUR members for this merchant.

So yes, to summarise, in this instance we have had to stop offering a bonus to our members because it seems that a competitor has decided that they don't like us doing this!

At this point, I should point out that throughout our 4 year history, we have always offered extra bonuses to members based on specific purchases - and never before a mention of too many sales!

I should point out that we are not a small company ourselves - we are amongst the top websites in the country in terms of sales for most of the affiliate networks. So if a competitor could force terms on us, then we assume they can force terms on anyone they choose.

We would love to hear your thoughts on this - and suggestions for a way forward. As I say, I do apologise to anyone who feels we shouldn't air such goings on in public - but we really do feel that we are on a bit of a precipice - if any competitor can start to dominate so much that they can force another site to not offer bonuses to their own members, then it is a very slippery slope. At the end of the day, that is bound to be bad for any cashback user, whichever cashback site is used.

If a cashback site were ever able to dominate the market so much that they can force their competitors not to offer bonuses, then that just can't be good!

Just a couple of points I would like to make very clear - we certainly aren't looking to blame the affiliate network for this, who we believe have been put in a very difficult (and even distressing) situation. In fact, a very similar scenario has been played out in recent weeks on a couple of other occasions, with more than one affiliate network - so clearly no individual network is to blame.

In fact, we have nothing but praise for all of the affiliate networks. This particular network frequently works very hard on our behalf to drive good offers our way so we have no complaints with them at all. We just think that their staff were put into an impossible situation in this case. Equally, we most certainly don't want any retailers drawn into this. Therefore, we would ask members not to speculate publicly on the name of the affiliate network(s) or on the retailer offer in question. I'm afraid therefore, that unlike our other blogs and comments, we may need to regulate the comments here fairly carefully, as things may get a little heated.

What can you do?

Well, for starters, if you want to help you can let us know how you feel or suggest a way forward.

Furthermore, we believe that a situation like this can only be brought about if a competitor has the size, dominance and sheer business aggressiveness to do it. Therefore, we would urge all of our members to do us the honour of purchasing through our website whenever they can - and of course, to think of anyone else who might benefit from our service too :)

Olly and Mike
Co-founders of Top Cashback
#2
So if they didn't like them having the same offer, why don't topcashback just up theirs by a couple of pence? lol
#3
Read it yesterday.

I doubt that quidco will care, as people don't like to change.

I will use topcashback where possible from now.
#4
Yeah Quidco are rubbish lately.
#5
ive always used topcashback as i didnt like the £5 a year quidco charge :-(
never had a problem :thumbsup:
#6
thesaint
Read it yesterday.

I doubt that quidco will care, as people don't like to change.

I will use topcashback where possible from now.


Yep, but it's a shame really. TCB seem to have the better offers usually. They also offer refer your friends, no annual fee, up to 10% top up of your cashback etc. All things that quidco don't offer.

I have read so many posts about people disliking quidco, most of them would be better off changing IMO.

To be fair, cashbackkings are also very good.
#7
I've started using TCB too
#8
Abvance
I've started using TCB too


+1. I use both now however my first £5+ cashback hasn't tracked in TCB so will wait and see.
banned#9
always use TCB over quidco anyway now (unless quidco is a better rate!).:thumbsup:
#10
this site and quidco have always been run shabbily, i wonder why.................
#11
Thankyou by TopCashBack
Dear All,

Firstly, thank you all very much for your support and information. It has certainly reassured us that we have our members backing. It has also highlighted that you, as consumers are passionate about ensuring that the best offers should be made available to you without competitors forcing their own rules upon us.

There are a lot of things we need to investigate and discuss before we can provide more specific details. On the whole, these comments have given us an idea on how you feel and ideas on what to do next to ensure this doesn't become an ongoing occurrence.

I would like to point out that we certainly have no grievance with any affiliate networks or merchants. Our grievance is solely against a competitor who we feel is trying to put us in a position whereby we cannot compete on certain offers.

I'd also like to re-assure you that TopCashBack has a strong relationship with it's partners and will continue to get all the best deals (in an above-board manner) from our suppliers.

Again thanks for your continued support!
Mike and Olly,
TopCashBack
[mod]#12
Quidco is a cashback site?? :w00t:

From my experience they tend to keep it for themselves.

TopCashBack is far and away better and more trustworthy.
#13
Alfonse
this site and quidco have always been run shabbily, i wonder why.................


[FONT="Comic Sans MS"]Scooby-Doo, Where Are You![/FONT]
#14
Just read this on quidco, makes for some interesting reading:



Quidco say all valid transactions have now been paid by CHURCHILL!!!

RUBISH i had a tracked car polacy taken out with churchill March 07 through quidco and when i still had not been paid by Feb 08 i wrote a ticket asking for quidco to help receive my money.
Eeach month i would ask how they are getting on and would get the normal message back saying its still being investicated.

On the 15th July Quidco closed the ticket without any reason. i opened another ticket and asked why and got an apolagy saying it should have said that pament will be added to me next month.

on 12th August i opened another ticket to ask why i still had not got paid
the answer i got back was IT WAS REJECTED AND NOW OUT OF TIME.

PLEASE READ BELOW AND SEE IF YOU THINK

These are all the actual messages concerning this
you make your own mind up of how good Quidco are at RESOLVING PAYMENTS


You 2009-02-24 14:37:23 churchill insurace -
hi i have been waiting almost a year now for churchhill to pay me £75.00 for the insurance i took out with them . (policy no xxxxxxxx/xxxxxx) each month since march 10th 2008 when i took the policy out payment has been bumped to another month. can you please get them to pay this month as the policy ends 10th march 2009. i can confirm that it was taken out Solly through quidco and so therefore they should honer it. if you need to speak to me regarding this please call me on 01xxx-xxxxxx. thanks

Admin 2009-02-27 16:06:44
Hi, Thank you for your enquiry. We are currently carrying out an amnesty for outstanding enquiries for 2006/2007, http://www.quidco.com/blog/?p=256. This is the first part of our commitment to you to clear up all outstanding issues for 2006/2007. In regards to transactions/ enquiries still not paid we are working on them as a separate issue and currently sorting through them. It is taking us a while to work through some of the data on payments we have received but we are getting there and hope to have this resolved for you soon. Kind regards, Quidco Member Support

You 2009-03-05 18:40:28
hi does this mean that you will not be looking into this for a while

Admin 2009-03-06 11:43:09
Hi Brian, Thank You for your enquiry. We are currently chasing this outstanding amount from Churchill for you. We understand your frustration regarding this matter as this has been going on for a unacceptable amount of time. We chase enquiries on a weekly basis and we are taking this matter very seriously. Sorry for any disappointment caused. We will update your account as soon as we have any further information. Kind Regards Louise Quidco

You 2009-04-21 19:49:25
hi i was just wondering how you are getting on with getting my money as its been quite a while since you last wrote

Admin 2009-04-22 11:15:51
Hi Brian, thank you for your reply.

We are still chasing your Churchill transaction with the merchant at the moment. I realise this is taking a long time to be resolved but I assure you we will continue to chase it with them until the transaction is updated. Please accept my apologies for the ongoing delays.

Kind regards, Francis. Quidco Member Support.

You 2009-05-25 22:55:20
hi sorry to get in touch again but as you can see its been over another month and still not had a responce. i was wondering if there is anything i can do to help get this resolved quicker

Admin 2009-05-26 09:55:47 Hi Brian,

This has been a long winded process that is still being investigated between Quidco and Churchill's affiliate network. We appreciate this has been ongoing for sometime and it's our best intentions to get this resolved and our members paid up. We are aware that the affiliate network will be meeting with the merchant to finalise a payment date shortly. Thank you for your continued patience.

Best regards, Craig. Quidco

You 2009-07-09 22:39:02
hi just wondering how you are getting on again . last time you said you will be meeting shortly with them but that was over a month ago, this is very wrong of them to take this long to pay, in total its been 1 year and 4 months and still no payment. is there any legal proceedings that can be taken against churchill. if so please do let me no and will happily give any evidence you need. thanks brian

Admin 2009-07-10 10:43:43 Hi Brian,

Thanks for contacting us regarding your Churchill Home Insurance tracked transaction.
In order for me to have this escalated further please supply us with the policy number in the format of 14605***/****** and the policy holders full name.

Kind regards,

Jamie
Quidco Member Support

You 2009-07-10 12:13:46
why are you asking for the policy no. i gave this on the first time back in feb but here it is again xxxxxxxx/xxxxxx and it was i in my name Brian xxxxx. i am now starting to think that you have not done anything to get my money fron churchill or i am getting fobbed off with standard responces otherwise you would not have asked for the policy no again. can some one please ring me on 01xxx-xxxxxx to discuss this.

Admin 2009-07-11 09:42:06 Hi Brian,

Thank you for the information.

We do not offer telephone support at the moment but I will escalate your details for investigation.

When we receive an answer we will update you.

Kind regards,

Adele
Quidco Member Support

Admin 2009-07-15 16:27:07
The status has changed from 'open' to 'closed'.
The ticket has been closed.

2009-07-15 16:38:43 closed tickets - can you please tell me why you have closed this ticket as it seems i have not been paid
You 2009-07-15 16:50:32 sorry the ticket is for churchill insurance policy was taken out back in march 2008

Admin 2009-07-16 13:22:40 Hi Brian,

Thank you for your enquiry. The following message was supposed to be attached to your
closed ticket.

Hi Brian,

This transaction will be marked received and paid in this months payment run.

I have now marked this ticket as closed as this particular issue is now resolved.
If you require any further assistance please raise a new enquiry and we will be
happy to assist you.

Kind regards,

Steve
Quidco Member Support

I would like to apologise for any confusion caused.

Kind regards,

Steve
Quidco Member Support


2009-07-15 16:38:43 closed tickets -
can you please tell me why you have closed this ticket as it seems i have not been paid

You 2009-07-15 16:50:32 sorry the ticket is for churchill insurance policy was taken out back in march 2008

Admin 2009-07-16 13:22:40 Hi Brian,

Thank you for your enquiry. The following message was supposed to be attached to your
closed ticket.

Hi Brian,

This transaction will be marked received and paid in this months payment run.

I have now marked this ticket as closed as this particular issue is now resolved.
If you require any further assistance please raise a new enquiry and we will be
happy to assist you.

Kind regards,

Steve
Quidco Member Support

I would like to apologise for any confusion caused.

Kind regards,

Steve
Quidco Member Support

You 2009-08-12 15:21:37
ticket should still be open -
hi you closed my ticket about churchill and said its because it will be paid that month. it still has not been paid, and its been yet another month. this is now 17 months since i took out the insurance. please dont close this ticket till the funds have been paid. thanks brian

Admin 2009-08-13 11:55:37 Hi Brian,

Thank you for your enquiry in regards to your declined transaction.

The merchant has rejected your transaction and as we are outside of the investigation time-scale we cannot resolve any further and apologise for any inconvenience caused.

I trust this clarifies matters if you wish to contact us regarding another matter then please raise another Help ticket.

Kind regards,

Adele
Quidco Member Support

You 2009-08-14 20:46:53
sorry no this does not clarify things for me. i have been trying to get the matter resolved now since march and you told me that it will be payed this month which was just over a month ago. now you tell me its been declined and its out of time. can you please stop mucking me about. i am very unhappy with the way you have delt with this. and i would like a manager to look at the way i have been delt with by quidco. at the moment i feel that quidco is a joke. it tells you what deals it will get for you then when somthing goes wrong you just give in. i am happy to take churchill to court for the money if you bno longer want to persue the matter but can you please send me all the information that about the offer churchill sent to you before you put it on your site and can you please send me all corrispondace you have had over this matter with them..

You 2009-08-14 20:57:10
no sorry my mistake it was back in feb this year whe i asked you to sort this matter and the isurance was still live at the time, so i cant see why you are now saying its out of time. if this is the case then its purly down to quidco not getting the matter resolved in time.

Admin 2009-08-15 08:19:43
Hi,Thank you for your enquiry.

I am presently out of the office until Monday 17 August. I will reply to your enquiry upon my return.

Kind regards,

Quidco Member Support
#15
Admin 2009-08-17 16:01:47
Hi Brian,

Thank you for your enquiry.

We are sorry for any disappointment caused on this occasion but there is no further action we can now take. We have chased this up but the merchant has informed us that this will not be paid on this occasion.

We understand this was not what you were hoping to hear on this occasion but hope you can understand this is now out of our hands.

Kind Regards,

Stephen
Quidco Member Support

Admin 2009-08-17 16:02:16 The status has changed from 'responded' to 'closed'.
The ticket has been closed.

Admin 2009-08-17 16:03:21 Hi Brian,

Thank you for your enquiry.

We are sorry for any disappointment caused on this occasion but there is no further action we can now take. We have chased this up but the merchant has informed us that this will not be paid on this occasion. We have worked hard on these transactions and although we hope to get a sucessful resolution this was not possible and we have been informed that they are declined and we cannot query this further.

We understand this was not what you were hoping to hear on this occasion but hope you can understand this is now out of our hands.

Kind Regards,

Stephen
Quidco Member Support

Admin 2009-08-17 16:03:24 The status has changed from 'waiting for user' to 'closed'.
The ticket has been closed.

2009-08-17 22:23:45 help required -
wish you would not keep on closing the ticket.
its fine for you to just say its now out of your hands but there has been still no expination as to why
like i said before you told me it was going to be paid then tell me its not. this is not just a little ammount of money for me. if you cant do anything then thats fine i will exept this but still not happy with it and all im asking is information so i can persue it through court action. i only took the insurace because it was from quidco and was getting £75 back. i could have had insurance cheaper but with the money i was getting back it was cheaper to do it through you.
if a company is offering money back then i cant see on what grounds they can refuse to honer this. so please all im asking is give me all the iformation and i will then take them to small claims to get it.
please could you ring me so can discuss this as this has been going on for to long and would like to get this matter resolved in court as soon as possible. please dont say you can not call people because i have been contacted by phone by quidco before so i know you can. please call me on 01xxx-xxxxxx thanks Brian

Admin 2009-08-18 13:04:11
Hi Brian,

We can fully understand your frustration on this matter and do apologise for any disappointment caused but unfortunately there is nothing else we can advise on this occasion. The merchants decision on this matter is final and you are not be eligible for cashback on this occasion.

Kind regards,

Jamie
Quidco Member Support
Admin 2009-08-18 13:04:36
The status has changed from 'open' to 'closed'.
The ticket has been closed.

IN MY APPINION I HAVE BEEN TREATED VERY UN-FAIRLY AND FEEL VERY LET DOWN BY QUIDCO SUPPORT
#16
Benjimoron
IN MY APPINION I HAVE BEEN TREATED VERY UN-FAIRLY AND FEEL VERY LET DOWN BY QUIDCO SUPPORT


I fail to see why....... :lol:
#17
ive had similar problems and been told the cashback has gone elsewhere........wonder where coz the link is logged on quidco and i never went anywher else?

also queried cashbvack being paid at the wrong amounts.....always told its gonna validate at the correct and it never does


anyways im wondering if this thread is gonna stay as its not confirmed as quidco only allegedly
#18
[COLOR="Blue"]its just business[/COLOR]
#19
casparwhite
ive had similar problems and been told the cashback has gone elsewhere........wonder where coz the link is logged on quidco and i never went anywher else?

also queried cashbvack being paid at the wrong amounts.....always told its gonna validate at the correct and it never does


anyways im wondering if this thread is gonna stay as its not confirmed as quidco only allegedly


Thread will stay, quidco appear to be the ones doing it, I haven't out right said they've done it.
#20
Benjimoron
Thread will stay, quidco appear to be the ones doing it, I haven't out right said they've done it.


i didnt see any other cashback sites mentioned:-D
banned#21
Syzable
Quidco is a cashback site?? :w00t:

From my experience they tend to keep it for themselves.

TopCashBack is far and away better and more trustworthy.


:lol: :w00t: :thumbsup:
banned#22
Syzable
Quidco is a cashback site?? :w00t:

From my experience they tend to keep it for themselves.

TopCashBack is far and away better and more trustworthy.


+1

I've completely stopped using quidco, after transactions tracked, then no records of transactions and purchases exist, so no payment received. I rather suspect it's as you say Sy.
#23
I wish people would remember one key rule:

"Cashback is not guaranteed".

Those who buy things dearer to get cashback to make it cheaper take the risk. Cashback is a bonus, whoever you try and get it through. It's not a right, a given or a promise.
#24
highguyuk
I wish people would remember one key rule:

"Cashback is not guaranteed".

Those who buy things dearer to get cashback to make it cheaper take the risk. Cashback is a bonus, whoever you try and get it through. It's not a right, a given or a promise.


+1

Quidco has always tracked for me but have had an issue with esure car insurance not paying out and have had the ticket open for months and months.

Have had to supply all my insurance paperwork, current bank details of the direct debit etc and its still not sorted but like highguyuk said, its a bonus really and is never guaranteed.
#25
I wonder how long it'll be until this thread gets supressed, like the post of mine here that got edited to remove the reference to TCB.
#26
guv
+1

I've completely stopped using quidco, after transactions tracked, then no records of transactions and purchases exist, so no payment received. I rather suspect it's as you say Sy.


I've noticed that payments now seem to go from " tracked " to " validated " and sit there for ages now, they always used to go from tracked to received.

I may well stop using them as well.
#27
highguyuk
I wish people would remember one key rule:

"Cashback is not guaranteed".

Those who buy things dearer to get cashback to make it cheaper take the risk. Cashback is a bonus, whoever you try and get it through. It's not a right, a given or a promise.


But in that example, Quidco actually stated that the money had been received from Churchill and paid the next month??? Can't see how Churchill could reject it if they'd already paid out??
#28
dxx
I wonder how long it'll be until this thread gets supressed, like the post of mine here that got edited to remove the reference to TCB.


Do they really do that if you mention other cashbak sites on here ?
#29
deanos
Do they really do that if you mention other cashbak sites on here ?


I thought that the policy was not to, but it would appear that is what happened. Although I can't actually tell what was edited out of the post by the mod.

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