Quidco mistaken payment. Should I keep it? - HotUKDeals
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Quidco mistaken payment. Should I keep it?

pubjoe Avatar
9y, 10m agoPosted 9 years, 10 months ago
A month ago I ordered 3 nintendo wiis from DVDblah. ( http://www.hotukdeals.com/forums/showthread.php?t=39961&page=3http://www.hotukdeals.com/forums/showthread.php?t=39961&page=3

Their service was appalling, they were not in stock (despite saying they were) and I cancelled, but the payment was stll authorised. The bank authorisation, I understand now, is normal enough, but what really annoyed me is I must have tried 10 times to ring them. I left meny messages stating the urgency (I was worried about my £650 vanishing from the bank) and also several emails. I never got one single reply and I was worried all the way untill the bank reversed the £650 authorisation 10 working days later.

Anyway, about £33 quidco was tracked, I expected it to be declined but I've just checked, and it's now been paid!!! :?

I would dearly love to leave it (as compensation), but I am worried about quidco's cashback abuse policy. It is actually in my girlfriends account and she has over £200 yet to withdraw from quidco.

But I think I should declare that it is a mistake so as not to risk the rest of her money by her account being closed and donated to charity. This would also be the morally correct thing to do. But I don't know how I'd go about doing this??

Also, quidco are very vague about their abuse policy. They say something about "if they suspect..." But I have no idea what defines abuse in thir eyes. I know that they closed a lot of accounts over a recent car insurance cashback that people were clicking though every day. This 30 odd pound of my gf's is a pretty large amount compared to the 10-pence-a-day (or whatever) "fraud".

That said, it is an accident, they surely can't accuse her of fraud can they??


P.S. I'm also a little unsure how quidco will feel about myself and my girlfriend, and also a couple of my friends all using my computer to run their quidco accounts. There are some cashback companies, such as bingo and bookies that we have all taken advantage of. Would quidco consider that abuse?? Or even multiple accounts from the same person, seeing as there are 5 accounts traceable to my IP address, all with similar dates and companies on. They are genuine seperate people though, in fact I have been actively promoting quidco and have encouraged friends to use my PC to take advantage... I would hate it if quidco punished me for this!!

It is something I have never considered until now, but I have heard that quidco don't tell you that you've done anything wrong untill you come to withdraw your money. I'm just worried about the "suspect multiple accounts" bit of their T&Cs. What leads them to suspect multiple accounts? What is the definition of multiple accounts? It's all so vague.

Woah, long post. Sorry and thanks for reading.

Any help will be massively appreciated! :thumbsup:
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pubjoe Avatar
9y, 10m agoPosted 9 years, 10 months ago

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I really have no idea about their abuse policy so someone more knowledgeable will comment on that. Paul, who runs Quidco, also owns this site so you should get a very comprehensive reply!

As far as the payment made in error is concerned you needn't worry that you have done anything wrong. This is a mistake on the part of DVDblah, not you or Quidco. It stands to reason that sometimes companies aren't going to pick up that the order wasn't completed when you consider just how bad their admin is. It happens the other way plenty of times when Quidco payments are declined wrongly. Do the companies involved worry about that?

I have examples of both. Recently payments have been declined when they shouldn't have been and I have three payments tracked or verified either mistakenly or where orders weren't fulfilled by the companies involved.

I am not expecting these to pay out, but if they did I would simply leave the money in my account and withdraw the rest. If there is a subsequent correction then the money is there and you won't be out of pocket. Chances are that it will never be picked up.

Certainly, as far as this incident is concerned you have no worries that you have abused anyone or anything, in my opinion.
I wouldn't even break sweat over it.I've had payments to my account from a company i've never even used.:whistling: If you are really concerned,withdraw all the money asap,don't use it anymore/close it down and then open another account.:thumbsup:
I'm 99% sure that payments can be reversed from Merchants. So this one could be returned to DVDblah.
It's not a good idea coming on here 'fessing up', Paul who owns/runs this site also owns/runs Quidco.
Go to Church and confess your sins, it's safer and could be cheaper.
Bah, for being such an honest person I think Paul should secretly PM you and say keep the cash. After all, if Quidco have paid you then Quidco have clearly been paid their share or it would not have been authorised.
Bah, for being such an honest person I think Paul should secretly PM you and say keep the cash. After all, if Quidco have paid you then Quidco have clearly been paid their share or it would not have been authorised.

Quidco don't take a share, you just pay £5 a year. That's my understanding. :?
Yes payments can be reversed...and remember the Admin on HUKD is also part of Quidco so you've now spilt the beans!!! although I admire your honesty.
I think you guys vastly over-estimate my powers. I would say email Quidco and ask them if you're worried about it.
Thanks for all the replies, there seems to be a 50/50 split on the keep it/don't keep it choice!

lol, I don't mind "spilling the beans", I consider the quidco cashback as a lovely bonus anyway, so I want to take their policies seriously. Quidco strongly talks about their "fair play" atitude and I totally understand why; you don't want a few dishonest people messing it up for everybody. I know this case is an accident, but you can see how this situation could be hugely abused. For example, order 100 wii's, then cancel and see what happens!

...And besides, my gf would be pretty cheesed off to find that I'd blown all her cashback if anything did happen!

I didn't know that payments could be reversed, I'll look into it again.

And thanks for your advice Paul, I will do just that. Its nice to know that real people are around (and available to email) that run quidco, I kind of had the feeling that quidco, like many internet facilities, was all automated :)

I am not expecting these to pay out, but if they did I would simply leave the money in my account and withdraw the rest

Is that possible? I thought you just filled out a form with your bank or paypal details and the whole lot (over your determined minimum amount) got withdrawn as and when. I am yet to actually withdraw any quidco money, even though I have about £300 and my gf has £200 (!! :) !!) at the moment it is just virtual cash, but me and my girlfriend intend to withdraw ours very soon. ...Would love to spend it on something nice, but we're behind on a few bills! :( ... Still, a very handy bonus though.
Now you mention it I think that you are right and it isn't possible. Sorry about that, but it was early in the morning when I replied:oops:
No worries. I'm not sure about it either.

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