I don't know why but i felt i needed to vent my frustration somehow. I currently work for orange but had previously worked for o2 for a couple of years. I phoned up to see about upgrading a couple of months ago as i was really happy with my tariff. I wasn't even that bothered about getting a new handset. They would not offer anywhere near the same deal so i said that i would probably just cancel. I also requested my pac code because i was prob gonna port onto orange.
All was fine and i recieved my pac code so i phoned orange and sorted out the number transfer. I was shocked then that i recieved a bill from o2 charging me £50 termination fee. My line rental only worked out at roughly £25 pounds a month so where they got £50 from i will never know. I went into the o2 store where i used to work and they were as bemused as i was so we phoned up...to cut a long story short i was told tough luck i should have been aware after signing the t&c's when i took out the contract blah blah.
The more i thought about it the more it angered me, not because of the money really but more the fact that i wasn't made aware that it would cost me nearly double the amount to request my pac code than just wait til the end of my contract. Customers are advised all the time to request their pac code if they want to cancel but never was i aware that they would charge you for doing so.
Whats more i tried to phone up about it today again to see if i could get anyone more helpful and i was disgusted with the girl who spoke to me. I am always polite on the phone and never get angry because it doesn't get you anywhere and i am well used to it working in a phone shop for the past 6 years. This girl on the other end of the phone was at times laughing and enjoying the fact that i was confused and was making a joke out of it. For example she told me that on top of the termination fee they had charged me for calls and texts and gprs which apparently because i cancelled early i was having to pay for also (made no sense what so ever). When i asked how much of this so called gprs i used she replied "only about £3-4 not really a big deal is it" you could tell she was obviously making some sort of faces to her colleague working alongside with her.
Rather than waste anymore of my time i decided to just take it on the chin as a lesson learned and im not slating o2 as a whole here because every network has their faults but i was just so disheartened at how i was treated, making me feel as though i was causing so much fuss over nothing even though i was trying to be as polite and clam as possible.
Anyway rant over...poor me :-(