"I haven't recieved the item yet" advice
Sold my headphones last work and they were valued at about £100, i sent it first class and got the proof of postage however i didn't actually send recorded due to money problems.
the buyer has now said "where is my item?", he has 8 feedback as a buyer and it's frustrating knowing he most likely has the item.
can he claim the money back off me?
can i report this to ebay?
does the proof of postage mean anything?
All Comments (22)
Jump to unread Post a CommentYou will lose out, unsure about the royal mail insurance thing but I think it's a maximum £50 on normal post.
Anything of value needs to go by Special Delivery as 1st class with proof or Recorded delivery will only pay a maximum amount of £46
Edited By: simplyjimbo on Jul 07, 2012 19:10
Proof of postage means nothing in a paypal claim, it is the responsibility of the seller to get the item to the buyer and therefore only a signed delivery note will act as your proof of delivery.
For the sake of a few extra couple.of quid you have in all likelihood lost the headphones and will have to refund your buyer.
Your buyer may be genuine in stating they haven't received them.
You should have sent by special delivery.
Lesson learned.not to cut corners. :(
Refund your buyer or paypal will just take back the money anyway.i
RM will compensate if it really got lost but only £46 max. it will take weeks. you have to submit lost item form to them.
your buyer will get full refund if he opens up a claim.
he probably enjoys the headphones already and will get a refund as a bonus.
you lost the game.
Edited By: kunyk on Jul 07, 2012 19:26
RM will compensate if it really got lost but only £46 max. it will take weeks. you have to submit lost item form to them.
your buyer will get full refund if he opens up a claim.
you lost the game.
recorded would of been a waste of time as it doesn't offer enought compensation, what were you thinking by mentioning it ?
where do I say he should have posted it 1st class? because I don't remeber writing that.
http://www.royalmail.com/delivery/business-delivery-options-uk/special-delivery-next-day/prices
RM will compensate if it really got lost but only £46 max. it will take weeks. you have to submit lost item form to them.
your buyer will get full refund if he opens up a claim.
you lost the game.
recorded would of been a waste of time as it doesn't offer enought compensation, what were you thinking by mentioning it ?
where do I say he should have posted it 1st class? because I don't remeber writing that.
oO where do i say 1st class? this is your words
"item sent not recorded? what were you thinking?"
no difference between getting proof of postage or recorded when it comes to compensation from rm
ok, to clear this: I meant Special Delivery due to value, I call it recorded (signature on delivery) too, my fault.
I automatically use SD or International Signed For when I sell items over £50 on eBay.
Edited By: kunyk on Jul 07, 2012 19:40
Our UK Services 1st Class
Compensation available for lost items
For stamped, metered and by account* items a postage refund plus compensation on the basis of actual loss, where evidence of posting and evidence of value can be provided. This compensation is subject to the maximum payable being the lower of the market value of the item and the maximum of £46.00.
Postage refund (a minimum payment of 6 x 1st Class letter stamps at the first weight step) shall be payable where only basic evidence is provided or the item is of no intrinsic value.
For items posted before 9th January 2012 claims must be submitted within 12 months of posting. Claims for items posted on or after 9th January 2012 must be made within 80 calendar days of posting.
http://www.royalmail.com/customer-service/personal-customers/refunds-and-compensation/claims-process/compensation-tables/compensation-lost
and your argument supporting your statement on £60 compensation is?
10 x 60p is £60?
You are wrong anyway, its £46
Recorded at least would have had proof of delivery.
not if it really is lost
It used to be max compensation 100 * 46p (1st class value) = £46
So therefore since the price rise it should have been increased to 100 * 60p =£60