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"I haven't recieved the item yet" advice

Adam PDMAdam PDM

Sold my headphones last work and they were valued at about £100, i sent it first class and got the proof of postage however i didn't actually send recorded due to money problems.


the buyer has now said "where is my item?", he has 8 feedback as a buyer and it's frustrating knowing he most likely has the item.


can he claim the money back off me?

can i report this to ebay?

does the proof of postage mean anything?

All Comments (22)

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1
    unquestioned
    Ebay will side with seller.

    You will lose out, unsure about the royal mail insurance thing but I think it's a maximum £50 on normal post.
    strike
    your own fault
    tommay
    you can claim compensation from royal mail, they might give you some stamps
    pcangeldust
    your fault for not sending recorded on a £100 worth item to a person you don't know and could easily lie about receiving it
    JamesClark1991
    Well worst case scenario you've got 39 people on here willing to back you up mate :)
    kennysnowbyrds
    Always post recorded I've been stung too many times! It's usually on 50p more
    simplyjimbo
    kennysnowbyrds
    Always post recorded I've been stung too many times! It's usually on 50p more


    Anything of value needs to go by Special Delivery as 1st class with proof or Recorded delivery will only pay a maximum amount of £46

    Edited By: simplyjimbo on Jul 07, 2012 19:10
    CrazyHorses
    Some unscrupulous buyers will target sellers who do not offer postage via trackable means.

    Proof of postage means nothing in a paypal claim, it is the responsibility of the seller to get the item to the buyer and therefore only a signed delivery note will act as your proof of delivery.

    For the sake of a few extra couple.of quid you have in all likelihood lost the headphones and will have to refund your buyer.

    Your buyer may be genuine in stating they haven't received them.

    You should have sent by special delivery.

    Lesson learned.not to cut corners. :(

    Refund your buyer or paypal will just take back the money anyway.i
    kunyk
    £100 worth item sent not recorded? what were you thinking?

    RM will compensate if it really got lost but only £46 max. it will take weeks. you have to submit lost item form to them.

    your buyer will get full refund if he opens up a claim.

    he probably enjoys the headphones already and will get a refund as a bonus.

    you lost the game.


    Edited By: kunyk on Jul 07, 2012 19:26
    kunyk
    whatsThePoint
    kunyk
    £100 worth item sent not recorded? what were you thinking?

    RM will compensate if it really got lost but only £46 max. it will take weeks. you have to submit lost item form to them.

    your buyer will get full refund if he opens up a claim.

    you lost the game.


    recorded would of been a waste of time as it doesn't offer enought compensation, what were you thinking by mentioning it ?


    where do I say he should have posted it 1st class? because I don't remeber writing that.
    SouthParkFan
    Special Delivery Next Day would have covered you up to £500 and is only about £6

    http://www.royalmail.com/delivery/business-delivery-options-uk/special-delivery-next-day/prices
    kunyk
    whatsThePoint
    kunyk
    whatsThePoint
    kunyk
    £100 worth item sent not recorded? what were you thinking?

    RM will compensate if it really got lost but only £46 max. it will take weeks. you have to submit lost item form to them.

    your buyer will get full refund if he opens up a claim.

    you lost the game.


    recorded would of been a waste of time as it doesn't offer enought compensation, what were you thinking by mentioning it ?


    where do I say he should have posted it 1st class? because I don't remeber writing that.


    oO where do i say 1st class? this is your words
    "item sent not recorded? what were you thinking?"
    no difference between getting proof of postage or recorded when it comes to compensation from rm


    ok, to clear this: I meant Special Delivery due to value, I call it recorded (signature on delivery) too, my fault.

    I automatically use SD or International Signed For when I sell items over £50 on eBay.



    Edited By: kunyk on Jul 07, 2012 19:40
    lethalmoose
    Recorded post is insured to 10 x the cost of the stamp. As 1st class is 60p it will be £60 not £46 as stated in the other posts. I wouldnt send anything over £10 by anything less than recorded post.
    mutley1
    recorded delivery would have been fine in this case as all the OP needs is proof of delivery to make sure he gets the money from the buyer.
    kunyk
    lethalmoose
    Recorded post is insured to 10 x the cost of the stamp. As 1st class is 60p it will be £60 not £46 as stated in the other posts. I wouldnt send anything over £10 by anything less than recorded post.


    Our UK Services 1st Class
    Compensation available for lost items

    For stamped, metered and by account* items a postage refund plus compensation on the basis of actual loss, where evidence of posting and evidence of value can be provided. This compensation is subject to the maximum payable being the lower of the market value of the item and the maximum of £46.00.

    Postage refund (a minimum payment of 6 x 1st Class letter stamps at the first weight step) shall be payable where only basic evidence is provided or the item is of no intrinsic value.

    For items posted before 9th January 2012 claims must be submitted within 12 months of posting. Claims for items posted on or after 9th January 2012 must be made within 80 calendar days of posting.

    http://www.royalmail.com/customer-service/personal-customers/refunds-and-compensation/claims-process/compensation-tables/compensation-lost

    and your argument supporting your statement on £60 compensation is?
    33342
    lethalmoose
    Recorded post is insured to 10 x the cost of the stamp. As 1st class is 60p it will be £60 not £46 as stated in the other posts. I wouldnt send anything over £10 by anything less than recorded post.


    10 x 60p is £60?
    You are wrong anyway, its £46

    Recorded at least would have had proof of delivery.
    tommay
    mutley1
    recorded delivery would have been fine in this case as all the OP needs is proof of delivery to make sure he gets the money from the buyer.

    not if it really is lost
    nanny2three
    A big lesson when buyers cover postage costs.
    haider009
    Duhhh, Just take out all money from your paypal and close the account, Simples, as long as you havent registered your bank account to paypal or any cards
    avfcniall
    Surely the compensation value should go up due to the price rise in stamps, higher stamp costs should come with higher insurance coverage as they are usually proportionally linked.

    It used to be max compensation 100 * 46p (1st class value) = £46

    So therefore since the price rise it should have been increased to 100 * 60p =£60

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