I bought some games from Cex, but as they did not arrive i got a refund. But i did recieve another package with a psp with a cracked screen (no box or chargers) and two games. I presume that this package was from cex due to the type of label that was on the package. What i think happened is they got the packages mixed up and i got someone elses order whilst they got my games.
However when i first sent an email to them expleining what had happened they replied saying they would send me a refund (which they did), but did not mention what to do with the other item. Iv emailed them again over a week ago and still have had no reply.
So im stuck with this parcel and am thinking what do i do if they dont get back to me. I cant use it or sell it and then theres the small chance it was not even from them as all it had on it was the label with my name and address.