Reclaiming postal cost for a return on play.com - HotUKDeals
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Reclaiming postal cost for a return on play.com

unkleblacky Avatar
7y, 10m agoPosted 7 years, 10 months ago
Hi there, does anyone know how to do the above, I was told it was possible but cant remember the exact procedure.

Basically, they have refunded me back £1.40 but the postage cost is £3.96. I know its not a lot.

Hope someone can help

Cheers
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unkleblacky Avatar
7y, 10m agoPosted 7 years, 10 months ago
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(7) Jump to unreadPost a comment
Comments/page:
#1
oops read it wrong

when i had 2 return 2 broken mirrors, i told them to collect them, which they did & refunded me 5 days later :|

i would ring them & talk to the CS :)
#2
its for something that i returned
#3
i believe before you posted it back .... you're meant to ask for a Returns label that is Postage Paid by them. not sure how it works if you already have posted it. best bet is to contact them via website/email.
#5
I just called them and they asked me how much the postage was and then refunded it
#6


the second one is more ya style :p :thumbsup:
#7
email [EMAIL="[email protected]"][email protected][/EMAIL] with a scanned copy of your postage receipt and return/account details

The advice on their website to include the receipt is wrong and frankly scammy, I did this and they told me I should email them as above. Luckily I did not include the original receipt with the parcel the other day or they would have had me for £15

However, should the return postage for an electronic/gadget exceed this we will refund the postage provided you send us a receipt.
No where does it say this should not be sent in at the same time (as you would assume) to a separate email address

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