REDSAVE REDSAVE.COM more like con.....PLEASE AVOID!!!!!! - HotUKDeals
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REDSAVE REDSAVE.COM more like con.....PLEASE AVOID!!!!!!

aarond74 Avatar
8y, 11m agoPosted 8 years, 11 months ago
Hi i've just been caught out by redsave.com like loads of other folk.

basically they tie you into their membership and take 19.99 from your bank account each month. [....] The item i bought hasn't arrived yet in almost a month and their phonelines either ring out or give an engaged tone.
Has anyone had any joy in getting a refund from them and how did they do it?

*****************
HotUKDeals Administration Edit
*****************

****UPDATE 11/06/08*****

On 09/06/2008 Redsave sent us the following response to our letter.

http://www.scribd.com/doc/3307498/Redsave09June

Several of the questions asked were not responded to, however, we do encourage members to read their answers provided.

We do object to their characterisation of our conduct in this matter and note in our response that (1) we have never blocked their IP, (2) they consistently requested that *all* Redsave posts be removed without qualification, (3) we did originally correspond with Max Walker to review and consider his concerns about postings on the HotUKDeals forum.

Our response letter can be read here:

http://www.scribd.com/doc/3307585/HUKD11June

*****END OF UPDATE 11/06/08****

From the HotUKDeals team:

On or about 12 May 2008 Redsave threatened our ISP and alleged that these posts were defamatory (please refer to: http://www.scribd.com/doc/3258916/SLKW005556a and http://www.scribd.com/doc/3029832/SLKW005556b ).

On 27 May 2008, we put a number of very precise questions to Redsave ( http://www.scribd.com/doc/3258568/HUKDResponse ) including questions concerning these matters. We asked for precise details of inaccurate matters and offered Redsave a meaningful opportunity to respond and a Right of Reply. Redsave have, to date, chosen not to answer these questions. ****PLEASE READ UPDATE ABOVE***

We will update the public correspondence as and when we receive Redsave's response.

We asked Redsave: "Is it correct that commencing in late 2006/early 2007, Redsave began to receive customer complaints about the features and practices in 1 a-d, 2 & 3 above and the Shopping Pass? Please advise when the first such complaints were received by Redsave and how many complaints have been received. Expressed as a percentage, how may of the complaints about the "Shopping Pass" have led to customers being refunded the monthly fee(s) they had been charged?"

"From Autumn 2006 to 28 February 2008, is it correct that Redsave.com had the following features? (a) On product pages displaying the Redsave price, no warning was given that the customer must join a monthly membership service for £19.95 per month in order to purchase the product at the price displayed. It stated Free 30 day RedSave Trial Pass Worth £19.95, with a delete option. (b) On the checkout pages, below the product(s), it stated Free 30 day RedSave Trial Pass Worth £19.95, with a delete option. There was no warning that after the 30 days, the credit or debit card used for the purchase would be debited £19.95 monthly. (c) Unless the buyer clicked on a link described only as More Info no warning was given on the product or the check out pages that after the 30 days, the credit or debit card used for the purchase would be debited £19.95 monthly. (d) In the buying process, the first time a buyer could access the Terms and Conditions was on the page on which the credit or debit card details had to be entered?"

"Is it correct that from Autumn 2006 to 28 February 2008, the email order confirmation made no mention of a monthly subscription charge of £19.95 and the first monthly membership charge for the Shopping Pass was deducted within the first 30 days and before customers next credit or debit card bill was typically issued? Is it correct that Redsave received complaints from customers alleging this? Please provide particulars and copies of all documentation including the relevant electronic customer histories."

"Is it correct that from Autumn 2006 to 28 February 2008, the Terms and Conditions provided that cancellation could only be on Redsave's special cancellation form and had to be sent by recorded delivery mail and that email and telephone cancellations would not be accepted?"

"Is it correct that Trading Standards investigated Redsave at the instigation of a special consumer group, called the Redsave Action Group, formed with the objective of seeking redress and refunds for consumers? Is it correct that Trading Standards reported back to that Group on or about 27 February 2008 that Redsave had amended the Website and its practices? Please explain your statement that Trading Standards had "overseen" the operation of the Shopping Pass for 15 months. Please explain what you mean by your statement that Redsave was not "ordered" to make changes by Trading Standards. We note that it was reported in The Guardian article obviously based on what your client had said: "After discussions with local trading standards, Redsave says it has amended its site to make the membership, which cuts in after 30 days, clearer." Please provide copies of all correspondence with Trading Standards. We will be seeking these on disclosure and we suggest you provide them now."

We also asked "As to your statement "the suggestion that Redsave is operating outside the law.is simply false," does this statement refer to the period prior to 28 February 2008? Do you say that Redsave was in full compliance with all relevant consumer protection legislation from Autumn 2006 to 28 February 2008? Do you contend more particularly that Redsave was in compliance with the Unfair Contract Terms in Consumer Contracts Regulations 1999 and the Distance Selling Regulations 2000 from Autumn 2006 to 28 February 2008? Alternatively, do you contend that Redsave has been in compliance since 28 February 2008?"

And we asked "Please advise why changes were not made to the Shopping Pass and the site for many months after complaints were first received."

Again, Redsave have, to date, chosen not to answer these questions and in the absence of answers, we can only direct you to Redsave's Particulars of Falsity ( http://www.scribd.com/doc/3029832/SLKW005556b ) where Redsave deny they operate a scam but admits it has been in communication with Trading Standards for many months and has now changed its site and the operation of its Shopping Pass "to make the Shopping Pass clearer and easier to understand [by]:
(1) Refering to the Shopping Pass on the Redsave website homepage, including the relevant monthly charge and describing it as a "Membership";
(2) Listing the Shopping Pass (including charge) in both the check-out page and the page on which credit and debit details are input; and
(3) Directly alerting the customer to the relevant provisions of the Terms and Conditions at the top of the Terms and Conditions page."

Redsave has accepted: " there do (sic) appear to be a very vocal minority of customers who for varying reasons and with varying degrees of justificationhave had a complaint with Redsave." and "It is accepted by our client that there have been problems with the Redsave operations"

Redsave also says:
" our client has not been ordered to make these changes by Trading Standards or any other body; it is simply responding to consumer concerns. It is also emphasised that the contractual Terms and Conditions by which the Shopping Pass system operates have been overrseen by Trading Standards over the last 1-5 months of trading (Redsave began operating in the autumn of 2006). As such, the suggestion that Redsave is operating outside the law at all irrespective of inflammatory language - is simply false."
Other Links From RedSave:
aarond74 Avatar
8y, 11m agoPosted 8 years, 11 months ago
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Page:
#1
http://forums.moneysavingexpert.com/showthread.html?t=333656

Sorry to link to MSE, but I feel its warranted in situations such as these
#2
This is exactly what happened to me with Vista Print. Tell your bank or credit card company about the problem. They will have heard about this before no doubt. What will happen is that they will reimburse any future payments taken by Redsave, until Redsave get he message.
#3
Here's an email i got today from REDAVE.CON (sorry com)

Dear XXXXX,

Many thanks for your recent email in regards to your order. I can see that you have previously had correspondence with my colleague Emma who provided you with your unique Royal Mail tracking number. I am not sure if you were aware however, we were experiencing a slight stock delay in regards to the frames themselves which has caused a few issues which I am sure you can imagine, especially due to the time of year. We have finally received the stock we were expecting 2 weeks ago and your item has indeed been sent and is currently with Royal Mail. I understand the Tracking Number does not show positive information however, this is how Royal Mail run their website which I know is pointless but we have provided you with this number as assurance that your item has indeed been dispatched from our warehouse.

I would be very shocked if you do not receive your frame today or tomorrow. If you go to our website, we provide Christmas delivery information which may be of help.

I am sorry I could not help further as I to only have the Royal Mail tracking number to track the frame.

Any Further problems please do not hesitate to contact me or a member of my team.

Kind Regards

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXXXXXXXXX

1 If they didn't have the stock they shouldn't have taken my money it's illegal.

2 I am still waiting on confirmation that my membership has been cancelled.

3 Chloe will be shocked i don't receive my order either today or tomorrow. I'll be gobsmacked if i ever get it.

I've more or less given up on getting the frame and ordered another from Amazon which i should get before 1pm 2mw. I believe them.

Also don't know if it helped me in getting a reply from "Chloe" (if she really exists but i emailed the following Nettexmedia/Redave email addresses.

[EMAIL="[email protected]"][email protected][/EMAIL]
[EMAIL="[email protected]"][email protected][/EMAIL]
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
mod edit: removed disputed statements

[EMAIL="[email protected]"][email protected][/EMAIL]
[EMAIL="[email protected]"][email protected][/EMAIL]
[EMAIL="[email protected]"][email protected][/EMAIL]
[EMAIL="[email protected]"][email protected][/EMAIL]

If anyone has any phone numbers that someone actually answers could they post them.

also

Stephen Bailey at the Bournemouth Echo is taking an interest in these xxxxxxxxxxxxxxxxxxxxxxxxxx

mod edit: removed disputed statements

[EMAIL="[email protected]"][email protected][/EMAIL]

Good luck all!!!! Let's keep on at them and don't give up.
#4
A friend of mine having same problems with Vista Print. Instead of a one off payment they are taking monthly. Credit card said they had other complaints.

Keith
#5
Good luck in getting your refund.

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx They never answer their phones or reply to emails and it was only when I got abusive, threatening and got trading standards involved that they actually coughed up.
#6
[SIZE=4]Right since Redsave like to shut people up when they speak out here's the evidence of my case.[/SIZE]
[FONT=Times New Roman][SIZE=3]
"Mr Wylie has submitted a question:
Department: Product
Question: I received an email to say this item is out of stock which is a great shame. What I wanted to know is when will the money be refunded to my account ?
OrderNo: xxxxxxxx
Email Address: [EMAIL="[email protected]"][email protected][/EMAIL]"[/SIZE][/FONT]
[COLOR=#00681c]
RedSave Support [/COLOR] to me
show details
01/12/2006 [FONT=Arial][SIZE=2][COLOR=navy][COLOR=navy][FONT=Arial]Dear,[/FONT][/COLOR][/COLOR][/SIZE][/FONT]

[FONT=Arial][SIZE=2][COLOR=navy][COLOR=navy][FONT=Arial]We will request an urgent refund![/FONT][/COLOR][/COLOR][/SIZE][/FONT]

[FONT=Arial][SIZE=2][COLOR=navy][COLOR=navy][FONT=Arial]Thank you for your email.[/FONT][/COLOR][/COLOR][/SIZE][/FONT]

[FONT=Arial][SIZE=2][COLOR=navy][COLOR=navy][FONT=Arial]Best regards,[/FONT][/COLOR][/COLOR][/SIZE][/FONT]

[FONT=Arial][SIZE=2][COLOR=navy][COLOR=navy][FONT=Arial]Red[/FONT][/COLOR][/COLOR][/SIZE][/FONT][FONT=Arial][SIZE=2][COLOR=red][COLOR=red][FONT=Arial]Save[/FONT][/COLOR][/COLOR][/SIZE][/FONT]

[FONT=Tahoma][SIZE=2][FONT=Tahoma][B]From:[/FONT][/SIZE][/FONT][/B][FONT=Tahoma][SIZE=2][FONT=Tahoma] [EMAIL="[email protected]"][email protected][/EMAIL] [mailto:[EMAIL="[email protected]"][email protected][/EMAIL]]
[B]Sent:[/B] 29 November 2006 16:31
[B]To:[/B] [EMAIL="[email protected]"][email protected][/EMAIL]
[B]Subject:[/B] Customer Question
---------

[SIZE=4] The above was a response to an email I sent about getting a refund. Took them two weeks to reply ! The next email is them saying my item was cancelled as requested.[/SIZE]

[/FONT][/SIZE][/FONT][COLOR=#00681c]"[email protected]"[/COLOR] to me
show details
01/12/2006 [LEFT][FONT=Arial,Helvetica,sans-serif] http://www.redsave.com/images/RedSave_Secure_Logo.gifItem Cancelled

Order No: xxxxxxxx

Hi ,

Just a quick email to let you know that the following item has been cancelled Pyramat Sound Rocker - Qty (1)
Note: If you have ordered or are awaiting other items then a seperate email will follow regarding their status.

Best regards,

Customer Care Team,

[COLOR=#ff0000]Red[/COLOR]Save.com Customer Servcies
[CENTER][COLOR=#ff0000]Red[/COLOR]Save.com - The Clever Way To Shop Online



[/CENTER]
[/FONT][LEFT]--------------------------------------------

[SIZE=4][FONT=Tahoma][FONT=Tahoma]When my refund finally went through. Note the date of 15th of February 2007. I asked for my money back on the 29th of November![/FONT][/FONT][/SIZE]
[/LEFT]
[/LEFT]



[COLOR=#00681c]"[email protected]"[/COLOR] to me
show details
15/02/2007 [LEFT][FONT=Arial,Helvetica,sans-serif] http://www.redsave.com/images/email_header.gifConfirmation of Refund

Dear Sir / Madam,

This is a email to confirm that your recent request for a refund of £123.94 has now been completed.

Depending on you payment type, please allow between 3 - 5 business days for the refund amount to show on your card.

We thank you again for your custom and hope you will continue to use [COLOR=#ff0000]Red[/COLOR]Save.com, the online shop for unique gifts and essential gadgets.

Best regards,

Customer Care Team,

[COLOR=#ff0000]Red[/COLOR]Save.com Customer Services
[CENTER][COLOR=#ff0000]Red[/COLOR]Save.com - The Clever Way To Shop Online[/CENTER]
[/FONT][/LEFT]
#8
I got caught up by their scam in Feb. I found some great advice from rip-off.co.uk and sent them a letter by recorded delivery using their template demanding my money back (£19.95) and for my subscription to be cancelled.

The very next day I was contacted by Redsave 'customer support', who in fact turned out to be Rebecca Walker the Managing Director. She agreed to close my account. But when pushed for my refund she stuttered to tell me that I would not be getting a refund and that if I pursued the matter further they would look to take me to court!!! I then recieved an email saying that they could sue me for £5,000. All of which is completely UNTRUE and obviously a very heavy handed tactic. Again, I got some great advise and support from rip-off.co.uk who put me in touch with a legal department.

As I re-checked my bank account I noticed that the money they had taken was in fact from my debit card and that they had not set up a direct debit or standing order. I decided to contact my bank. They agreed that this meant that Redsave had illegally taken money from my card without my consent and last week they deposited my account with the £19.95.

My advise to anyone caught up in this scam would be to report it straight to rip-off.co.uk and your bank. I am aware of some court proceedings being made against Redsave from groups of customers who have been caught up in this and they will happily add you to their growing list. I also suggest that you tell all your friends and relatives to stay very clear of Redsave in the future.
#9
Stupid company will never shop there thank you.
1 Like #10
Hello Folks,

I also am a victim of Redsave, along with hundreds (if not thousands) of unknowing shoppers to their website.

Things have developed though over this year with Redsave making attempts to gag websites from allowing anyone in a forum they control to relate their personal dealings with the company by threatening legal action !.

Just look at the number of these sites that Redsave have threatened and ask yourself why they are having to go to such lengths to shut people up -:

[COLOR="Blue"]http://www.hotukdeals.com/item/127119/redsave-redsave-com-more-like-con-p/


http://www.unbeatable.co.uk/retailerreviews.asp?ID=425569 – Shutdown by Redsave


http://forums.ebay.co.uk/thread.jspa?threadID=1200073686&start=160 –Closed down by Redsave ???- There were hundreds of complaints on this site, I was one of them.

[url]www.Rip-off.co.uk[/url] - Shutdown – by Redsave ???

http://www.rip-off.co.uk/redsave/How%20to%20complain%20to%20Redsdave.pdf


http://www.affiliates4u.com/forums/best-practice-adware-unethical-applications/73335-being-sued-redsave.html



http://www.takelegaladvice.com/news-and-information/latest-news/articles/Redsave-calls-in-lawyers-over-internet-posts/

http://www.consumeractiongroup.co.uk/forum/general-consumer-issues/124256-www-redsave-com-ordered.html

http//:[url]www.voiceyourconcerns.co.uk[/url] - Shut down – I wonder by who??

http://www.consumeractiongroup.co.uk/forum/general-consumer-issues/124256-www-redsave-com-ordered.html


http://forums.moneysavingexpert.com/showthread.html?t=333046- Shut Down by legal threats – There were dozens of complaints on this site.

http://forums.moneysavingexpert.com/showthread.html?t=892611&highlight=redsave


http://www.blagger.com/db4/company_id/6744/companyname/Redsave.com.html

http://www.walkonzone.com/vboard/showthread.php?t=13873
http://forums.hexus.net/general-discussion/94283-i-think-i-have-been-scammed.html


http://www.complaintsboard.com/complaints/redsave-c47698.htm


http://www.complaintsboard.com/complaints/redsave-c47807.html

http://www.twenga.co.uk/shop-reviews/Redsave-8145-0-0

http://www.leytonorient2.com/forum/topic.asp?TOPIC_ID=169153

http://forum.beyond3d.com/showthread.php?t=37421

http://www.dooyoo.co.uk/online-shops/redsave-com/reviews/

http://www.thisisdorset.net/display.var.2156597.0.amy_defiant_in_web_firm_libel_dispute.php

http://www.clik2complaints.co.uk/modules/newbb/viewtopic.php?post_id=3900

http://www.oldskoolanthemz.com/forum/chillout-room/85155-redsave.html

http://boardreader.com/t/Molly_Rigbys/redsave_v1jgXjuhqs6.html

http://www.ripoffreport.com/searchresults.asp?q1=ALL&q4=&q6=&q3=&q2=&q7=&searchtype=0&submit2=Search%21&q5=redsave&Search=Search

http://boards.fool.co.uk/Message.asp?mid=10869768&sort=whole[/COLOR]


Stephen Bailey of the Bournemouth Echo ran a story on the company recently and there is a legal firm interested in any victims who wish to contact them to discuss their dealings with Redsave [email protected].

Latest update From The REDSAVE ACTION GROUP

As we suggested, many ex-customers have been demanding their so-called ‘Redsave Pass’ subscription monies be refunded. In their demand they stated (correctly) that if Redsave did not comply within 30 days customers would take Nettexmedia.com Limited (trading as Redsave.com) to Small Claims Court.
To add to this extraordinary saga, below is the ‘standard’ reply all ex-customers requesting a refund of subscription monies (prior to 27/02/08) have been receiving – which, in our view is nothing less than blatant intimidation and scare tactics.
Rebecca Walker (aka. Rebecca Louise Vowles, Managing Director) is suggesting a Small Claims Court action against them (Redsave) would invoke costs of £5,000 upon the plaintiff. This is of course nonsense in the vast majority of Small Claims Court actions. If you are the claimant and you win your case, you will get the court fees back as well as the claim, and you can ask for certain expenses also. If you lose, you will not get the court fees back. But it is unlikely that you will have to pay any other costs. For the full text of the above from the Action Group (its too large to circulate here) Google 'The Redsave Saga' - makes interesting reading. And you wont be able to read about Redsave for long here as they will be threatening this site no doubt before too long so if you need any of the forum items later for court print them off now while you can.
#11
what was Peebees post:? it seems to have gone:thinking:
#12
Hi Folks,

Apologies to the Moderators if the last post re REDSAVE was a bit too long.

For the crux of the problem with REDSAVE go to Google and search 'The Redsave Saga'.

Makes interesting reading as to why this company are currently threatening a number of website forums such as this one where people are relating their personal experience of being charged a monthly fee via their credit/debit card that they didnt agree to.
#13
Oh, and KiethWJones......re your link, go there and see what Redsave have done to them.
#14
And Swallowcreed, they have 'shut down' Rip-Off.co.uk as well.

Doesnt it make you wonder what have Redsave got to hide that they need to prevent people from relating their personal shopping experiences in forums such as this. My 'lost post' above contained around 2 dozen web addresses all full of complaints about Redsave.
#15
Ahhhhh freedom of speech, don't you love it. Glad to see the thread back :thumbsup:
#16
masterbrown
Ahhhhh freedom of speech, don't you love it. Glad to see the thread back :thumbsup:


i never once went near the site, they looked like bargains but i won't order from companies i know nothing about, and guess what, i know a lot about these people now, i won't be visiting their website anytime soon
#17
why dont the owners of this site, get in contact with the other sites they have taken legal action against, and they can all put there case foward together
#18
its complete and utter bull that they trying to stop HUKD from posting about their shifty dealings.
they need to be sorted out.
#19
I too have been caught out for £100 + in monthly payments - I sent the letter to redsave.com informing them that I would like this money back etc , I got the details form a PDF from the redsave action group.

They responded today by asking me to call them , so I did , they wanted to know where I got my 'untrue' facts from as certain 'trouble makers ' on the internet was posting falsities about them. I would NOT be getting a refund.

Moments later another e-mail appeared in my inbox : the last paragraph reading :-

Finally, as you have suggested in your letter and telephone call, you do have every right to issue your own Legal Proceedings in the Small Claims Court. However please take note that our company will Defend any action via our Corporate Solicitors, along with the evidence of your agreed Contractual Terms. Once our Company has achieved a successful defence, I have to inform you that we would make a new Court application against you personally, to recover all our legal costs to prepare the defence and attend the Court hearing along with our corporate Solicitor. This would amount to substantial costs.

I would no longer be able to assist you in this matter, should legal proceedings be issued by yourself.

Yours sincerely,

Charlie
RedSave.com Customer Support



Has anyone won a court action against redsave yet , have they got their money back ? I am not letting this lie , but cannot afford " Substantial Costs "
#20
to be honest the post above smaks of bullying and intimidation!
#21
Theyve been banned from hukd havent they if not they should be and i suggest everyone boycotts their deals
#22
redsave
However please take note that our company will Defend any action via our Corporate Solicitors,


Somehow I doubt the existence of these Corporate Solicitors...
#23
MS beds UK. Dont listen to that email, I got the same and it is complete BS. The best way to get your money back is to speak to your bank and tell them that they have obtained money from you fraudulantly and send them all correspondence recieved, details of your original transaction and a copy of the rip-off.co.uk pdf. They should already know about redsave and give you your money back. I also suggest that you contact xxxxx xxxxx who is a solictor who has been dealing with them for some time and is looking to take them to court for a large group of people, her email is [email protected] . Good luck and dont back down, you will get your money back

mod edit: removed personal information
#24
I too had trouble with my subscription with redsave. As a once only customer at christmas, and being someone who doesnt spend time looking at my bank statements (big mistake!) they have got £120 off me before I knew it!
I rang them, spoke to rebecc walker (who sounds like the office junior) and who wouldnt give me the name of who was in charge- now I know its her!!
As I have run an internet company for 6 plus years, I know everything about t&c, which really ****** her off!
I am now writing to them and to trading standards, as per your advice, and will keep you posted.
I couldnt find a number for them on their site anymore, but I found this on another site as their contact number:
01202 674050
Good luck!!
#25
Why are the authorities turning a blind eye to a blatent online scam being carried out by Redsave?

Steps taken to date by Trading Standards are hugely inadequate (the number of complaints is still rising) and as a result consumers are stilled being conned.

Redsave is still scamming online shoppers and getting away with it! You must report them to your local Trading Standards (to find your local TS, go to http://www.tradingstandards.gov.uk/ and enter your postcode. Complain that Redsave's trading practice, i.e. subscription fee, is designed to con consumers and should be outlawed. It's a simple phonecall and takes 2 minutes. Also complain to BBC Watchdog. Add your support
now and keep badgering them until they finally do something!

Come on Trading Standards! Stop beating about the bush and put these criminals out of business!
#26
I don't think I'm a stupid person (Secondary School science Teacher) but I've fallen for the con too after buying a digital phot frame (which I could have got cheaper at Tesco!). They've now had six months of £19.95 from my Credit Card and although they have agreed to cancel, they will not refund because 'you did not delete it' and got your purchase at a greatly reduced price' !!!!!
#27
jewel41
I don't think I'm a stupid person (Secondary School science Teacher) but I've fallen for the con too after buying a digital phot frame (which I could have got cheaper at Tesco!). They've now had six months of £19.95 from my Credit Card and although they have agreed to cancel, they will not refund because 'you did not delete it' and got your purchase at a greatly reduced price' !!!!!


keep on at your credit card and they should get your money back due to the fact is that they didnt actively display the fees before you pay (its changed recently)

p.s don't bump these older threads ..... if a thread is unused like this one then just start a new one :thumbsup:
#28
smashed
http://forums.moneysavingexpert.com/showthread.html?t=333656

Sorry to link to MSE, but I feel its warranted in situations such as these



That link is now invalid as they caved in to the threats and removed ALL redsave posts.

Except the one saying Martin has commissioned an investigation into Redsave and would publish the article "in a few weeks".

That was in 2008.

No sign of any article on the forum using the search function.
#29
Hi all, just brought from this site last nite, realised what was going on, and removed my membership to redsave pass immediatly, via the online cancellation page. I was on a 30 day free trial, and i have printed off my confirmation of cancellation stating i will have no charges, I was wondering if anyone still had money withdrawn after cancellation? have considered closing my accoumt seeing as cancelling my debit card don't stop them from withdrawing cash ;0( feel stupid tho... definatly will change the way i shop online..
#30
Redsave have scammed me, I purchased an item they did not send nor refund my money. They constantly tell me I will get a refund in 3 days but 4 months have past. I am now posting just to make others aware of the trouble of this company. Maybe other people in the company are more reliable but Scott is simply a waste of time.

Do not use this company, pay the extra and actually recieve your goods!
1 Like #31
Dear all,

I bought a mini sewing machine from Redsave in January which seemed like an absolute bargain. A lot of online retailers had offers but Redsave's was the best or so I thought...

My order arrived very quickly and I was really pleased with the quality and product and thought that would be the end of it.

I noticed £19.99 had been taken out of my account in February and March and immediately cancelled their sneaky little subscription.
I have e-mailed and phoned Redsave ever since I noticed this to request a refund and have received no feedback apart from their insistance that adding the subsciption in small font and on a seperate link is perfectly legal.

I do not question it's legality, purely it's ethics!!

I have managed to gain feedback that the £40 which they took without my consent has gained me vouchers towards a cruise and I was assured that they would be posted to me.

Surprise surprise, nothing has arrived.


I have asked Redsave to take me seriously but they obviously have no interest in customer care, just their illegal (as far as I am concerned!) profit making.

I am now planning to add my feedback to every avenue I can find so no further people fall in to the Redsave trap and lose their hard earned money.

I would urge anyone who has had similar issues to do the same - join the social networking groups, speak to trading standards, ombudsmen, small claims courts like I am planning to do.


Good Luck!
#32
Me too. Redsave have taken £19.95 monthly from my bank since I purchased a shower curtain at Christmas for £9.95. My bank are now on the case. And, yes, when you try to ring them the phones just rings and rings...CON ARTISTS...
#33
Well their business model seems to be a good one at least lol.
#34
lol, they're still operating ?, I remember the epic HUKD crackdown!
#35
If they do not tell you about the membership afterwards (during the performance of the contract, which starts the day after you sign up to the service), and do not send you details about cancellation afterwards. They are in breach of Distance Selling Regulations. This communication has to be in Durable Medium. The Office of Fair Trading does not consider a Website to be a Durable Medium.

Edited By: jim_e_saville on Oct 25, 2011 11:43: Formatting
#36
I am the latest victim of this scam. Back in September I purchased a small item which arrived OK and at no time was I made aware that I was 'supposedly' joining some form of club as well ! Got my credit card bill this month and like the rest of was shocked to see the £19.95 deduction. It is deplorable that this organisation is still allowed to trade given the way they are deceiving people. All the various agencies we expect to protect us like the Trading Standards, Advertising Standards Agency, etc all seem to be impotent and if this is not stamped upon soon there will be hundreds of these online rogue traders trying to con us. WTF can we do?
2 Likes #37
trevor432990
I am the latest victim of this scam. Back in September I purchased a small item which arrived OK and at no time was I made aware that I was 'supposedly' joining some form of club as well ! Got my credit card bill this month and like the rest of was shocked to see the £19.95 deduction. It is deplorable that this organisation is still allowed to trade given the way they are deceiving people. All the various agencies we expect to protect us like the Trading Standards, Advertising Standards Agency, etc all seem to be impotent and if this is not stamped upon soon there will be hundreds of these online rogue traders trying to con us. WTF can we do?

This is on the front page:

Welcome to the Redsave Gadget Shop
Redsave is one of the UK’s leading websites for household goods and gadgets offering a huge selection of gifts and gadgets. If you’re stuck for gift ideas, why not browse through our selection of gift and gadgets for some truly memorable present and gift ideas. If you choose to purchase all your shopping, gifts and gadgets at the low redsave pass price option, you can take advantage of the free 30 day redsave voucher pass trial. After your initial 30 day free trial, your next 30 day pass voucher will be billed at £19.95 per month, ready for you to shop again at the low redsave price, until cancelled. You can cancel easily online at anytime, including within the free trial period, at no extra cost. Make huge savings on all your gifts and gadgets with RedSave.com, or simply purchase through our retail price option.


This is on the checkout page:

1 x Free 30 Day RedSave Trial Pass Worth £19.95
Free for 30 days then £19.95 per month, cancel anytime More Info


This appears when you click More Info:

So what is the ‘redsave price’ shown on the product page?

Order any product at the redsave price and we give you a free 30 day free trial into your unique personal recurring monthly electronic voucher, giving you the low redsave prices every time you shop with redsave.com

After your 30 day free trial has ended you will automatically be charged at £19.95 a month for your next 30 day electronic voucher, if you have not cancelled within the FREE 30 day period. Your prepaid monthly subscription fee, for your electronic voucher can be cancelled at anytime ( even in the initial 30 free period ), online and offline, and there is no further commitment. During this free 30 day trial period, your first electronic voucher will allow you the opportunity to purchase at the low redsave prices. This unique service is an automatic monthly electronic voucher subscription to give you access to extremely low redsave prices. Should you not wish to shop at the redsave price, please select the standard redsave retail price to continue you shopping with redsave.com.


So to be honest, can't see why you're complaining. You can read yes?
#38
Go back to the stone you crawled out under. You know what you are doing is scandalous and no doubt your day of reckoning will come and I hope this will be very soon.
#39
I tried to purchase a 15ft paddling pool for my grandchildren for their birthday in April, from Redsave, because no one else seemed to sell one this size and it looked a good price. To date I have had one reply to my request as to it's whereabouts, as Their site states 3/10 days delivery.
Having read many adverse reports about this company recently, I can not for the life of me see why they are causing all this agro for themselves. Are just basically inept, plain stupid, or believe that British people can be treated like stupid helpless beings.
I have decided to go to the address in Manchester accompaied by a large son and demand my goods there and then and see what happens.
I have also contacted my bank, who say they will intervene on my behalf if I do not get satisfaction. ( I am not holding my breath though, on either account.
#40
We need to bring back Roger Cook to sort these rubbish sellers out.

I used to love The Cook Report.

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