refund of post and packaging for everyone - HotUKDeals
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refund of post and packaging for everyone

aquarium Avatar
6y, 4m agoPosted 6 years, 4 months ago
I know this is not a deal as such but it does involve nearly everyone who buys online and uses websites like this.
If you purchase a product online and ask for the whole order to be returned within 7 days the merchant must refund both your purchase price and post and packaging.
this is under the consumer protection distant selling regulation of 2000.
Most retailers will refund the product price but refuse to refund P+P. This is against consumer law. Confirmation can be had at consumer dirct.gov website or phone 08454040506
I know for a fact that most catalogues try not to refund you your P+P but under law they now must. You should phone their customer relations and insist on the complying with the distant selling regulation of 2000 or put it in writing.
I am also hoping the catalogue I use will go over the last 10 years of my account and return the hundreds of pounds in P+P they have ilegally kept.
Hope this helps many.
aquarium Avatar
6y, 4m agoPosted 6 years, 4 months ago
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#1
Moved to misc as this is info rather than a deal.
#2
thanks, i wanted to ask about this! :-)
#3
Next are culprits for this!
#4
I read about this on BBC News, NEXT were convicted of breaking the rules, A lot of people don't know this is against selling regulations. Link to Article

I recalled a purchase i made last year with BANK FASION, i returned a pair of Jeans within 7days because they were unsuitable, however they did not refund me my postage, and it doesn't give much info on there HELP pages. So i forwarded this article, and not to my suprise, they refunded me £6.00 postage because i stated i would report this to Trading Standards. I didn'teven get a Sorry!
#5
Harrods are just as bad, had a fight with them recently to get a delivery charge back for an order that I cancelled before dispatch yet they sent it anyway.
banned 1 Like #6
dcx_badass
Pathetic, why should they lose money because you changed your mind etc.
This is wrong and I hope they contest it and get it changed.


You think thats bad
If the retailer doesn't actually state in the contract that the customer has to pay to return the goods, then the retailer has to pay. If the retailer doesn't actually state in the contract the customer has to return them then they don't have to - just make them available for collection. If the customer informs the retailer with 7 days of his intention to cancel under the dsr, the retailer has to refund within 30 days - and this is the best bit - even if the customer hasn't yet returned the goods!!!!
#7
DSR is wrong in so many ways. P&P refunds should only be for damaged goods.
#8
dcx_badass
Pathetic, why should they lose money because you changed your mind etc. This is wrong and I hope they contest it and get it changed.

+1
#9
On line prices will get bumped up for everyone to cover the cost of numpties changing their mind.
#10
dcx_badass
Pathetic, why should they lose money because you changed your mind etc. This is wrong and I hope they contest it and get it changed.

A lot of retailers, particularly catalogue companies charge inflated prices for their goods in the first place.
Buying via post is hard when you can't physically see and handle the goods.
Generally the company will know they will face a few returns but still make enough money to make a business out of it.
If they don't like the rules, they don't have to play the game. http://i305.photobucket.com/albums/nn219/jumpingphil/thumbsup.gif
#11
gavjbrown
On line prices will get bumped up for everyone to cover the cost of numpties changing their mind.


what if someone orders something online but doesn't fit them correctly, it's not always that people change their minds.
#12
dcx_badass
Kulsum
gavjbrown
On line prices will get bumped up for everyone to cover the cost of numpties changing their mind.
what if someone orders something online but doesn't fit them correctly, it's not always that people change their minds.


Still not the stores problem why should they suffer.


well the online price of an item is usually the same as the price in-store. stores usually have all sorts of bills to pay for but an online website doesn't and they still have the same prices. i think it's fair that p&p is refunded!
#13
I know for a fact that most catalogues try not to refund you your P+P but under law they now must. You should phone their customer relations and insist on the complying with the distant selling regulation of 2000 or put it in writing.
I am also hoping the catalogue I use will go over the last 10 years of my account and return the hundreds of pounds in P+P they have ilegally kept.


So when you returned these goods did you inform them you were cancelling under the DSR or just send them back ?
#14
Ok there seems to be a lot of negativity over this subject.
This consumer law was passed in the year 2000 thats 10 years ago.
The retailers have not passed on this information freely due to the cost for them. Some retailers such as amazon, play, hmv already comply by not charging p+p
But should we feel sorry for greedy organisations who have upto a 60% mark up on their goods.
Also the important point here is the refund is for internet buying via a website such as very or next. As this is a fairly new way of buying the companies are dragging their heels on conforming with the law. They are now closing their call centres and putting many people out of work due to the internet selling avenue. So why should we be worrying about their bottom line when they dont worry about ours.
So the bottom line is the LAW states they must refund P+P fullstop.
Just pick up the phone demand your refund and if that fails contact trading standards.
Legally its your money
#15
I read about this last week.

I've returned something to Boohoo.com.

In their terms it states if you don't notify them within 7 days as well as it costing you the postage they deduct a quid restocking fee.


I'll see what transpires as i wrote to them and returned the goods within 7 days.
#16
aquarium
Ok there seems to be a lot of negativity over this subject.
This consumer law was passed in the year 2000 thats 10 years ago.
The retailers have not passed on this information freely due to the cost for them. Some retailers such as amazon, play, hmv already comply by not charging p+p
But should we feel sorry for greedy organisations who have upto a 60% mark up on their goods.
Also the important point here is the refund is for internet buying via a website such as very or next. As this is a fairly new way of buying the companies are dragging their heels on conforming with the law. They are now closing their call centres and putting many people out of work due to the internet selling avenue. So why should we be worrying about their bottom line when they dont worry about ours.
So the bottom line is the LAW states they must refund P+P fullstop.
Just pick up the phone demand your refund and if that fails contact trading standards.
Legally its your money


totally agree with what you say!!, they only care about themselves, corporate greed!
#17
dcx_badass
Pathetic, why should they lose money because you changed your mind etc. This is wrong and I hope they contest it and get it changed.

This website was created to find people bargains and save them money at the same time.
Maybe you and your negative friends could set up a rival website which shows how to spend more of our hard earned money and line the pockets of already rich merchants. Im sure it will be popularX)
#18
You have to return the whole order and in a lot of instances people order more than one item and perhaps only want/need to return part of the order so the buyer doesn't get postage refunded in those instances anyway.
#19
deb8z
You have to return the whole order and in a lot of instances people order more than one item and perhaps only want/need to return part of the order so the buyer doesn't get postage refunded in those instances anyway.
That correct and how the consumer dirct people explained it to me.

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