I'm hoping someone here can help me.
Does anyone know if there is a legislated turnaround time for a company to repair/ replace a faulty item?
I bought and Acer monitor from Amazon in March, which developed a fault. I contacted Amazon late October who suggested contacting Acer to speed up the process. So I contacted Acer. After a few e-mails back and forth to confirm details they agreed to pick it up for repair, and told me it would be lifted within a few days. I boxed the monitor up, and over a week later a courier arrived for it. Two weeks on from that I sent Acer an e-mail asking for an update and I was informed that no parts were available to fix it, so I would be put on the list for a replacement which should take 10-15 working days. Yesterday was 15 working days up, so I contacted Acer today who have informed me there is still no change in the status of the replacement ticket.
It's now over 6 weeks from they told me to box my monitor up, surely that isn't an acceptable timeframe to find a solution? Other than never buy another Acer product in my life, what can I do from here?