Retail stores and retarded customers . . - HotUKDeals
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Retail stores and retarded customers . .

dark_shadow Avatar
9y, 4m agoPosted 9 years, 4 months ago
Yeah, that's right baby . . a RANT! :x

I work at a large chain store that sell DIY stuff as a part time job whilst at uni. I only work weekends which is adequate.

Anyhow here's my story for today; I'd started my shift (8 hours) and did the usual, geared myself up and picked up the equipment for what I'd need for the day. My supervisor asked me to be the telephonist for the day. I went to the office and started working, whilst dealing with a few customers it started to get rather busy on shop floor we were short of staff and I could hear Jackie putting out her second call out. As soon I dealt with a customer, I obliged to assist her. When I approached her, she said customer saw this Black and decker kit for £7 something and it's coming up at £12.48. I started walking with the customer back to the aisle where he had picked the item up from and whilst walking there I told him that if the product details had corresponded with the label, I'd honour the price.

We had arrived there and I had instantly seen that the product was misplaced and I told him the barcode didn't correspond. It was then that this guy had turned in Satan. He started shouting and ranting on about how he couldn't care less about if the barcode corresponded. After he finished ranting I cut him short and told him it was fairly blatant that it was misplaced and he said to me "Well it's not my fault naaa then is it? Yo' staff should place it where it belongs and you have said you would have honoured it because it also says black and decker". Cue 2 minutes of ranting I was ready to get him thrown out of the store for being abusive, anyways I just patiently stood there and folded my arms till he had finished, couldn't believe this guy, he was starting to square up towards me little fatty, I'm rather stocky and do boxing, so I'm not exactly small. After he was done I just said "Sorry sir, I can't do anything for you" and I then started to walk off. He then demanded to see a store manager. At this point I obliged and walked off to call the service manager, on my way there I met another member of management who was the best member of management I've ever had. Anyhow I told him customer wanted to speak with you and he was being rude, manager walked over and asked him what the problem was. Mr Arsey started going on about how he works in a multi-million corp and how they'd treat customers, manager had just told him we'll take it off the shelves as it's a misprice but we can't sell it to you. Customer had started walking off with his two baby girls groaning. Over £4 this guys embarrassed himself and made himself look like an ****. If he was nice and calm my manager said I'd have give him what he wanted.

Straight after, I went back to the office and answered a phone call and I heard the following "I've f*****g had enough, I'm really 'peeeved' off . . . " I cut him short and told him to hold on a minute, I then proceeded to kick back and put my feet up, I then answered the phone and just blagged him off.

An hour later I was talking to the girls at the returns desk, after a while customer asked for assistance, I was happy to help as per usual. He had explained that he wanted a hedge trimmer and that there were none on the shelves apart from the display model which was literally brand new. I had told him we can't usually sell display models we're told it's store policy. The customer became rude and started ranting on about stupidity and logic. He then asked for a manager. I got my supervisor and told him the customer was moaning and being rude. My supervisor asked store manager if we could sell it, the manager had said yes at your discretion. My supervisor had approached the customer and his tone was out of order. Result? He didn't get anything.

Lets just say there were a couple of more incidents and I had never dealt with so many rude people in one day!

On the flip side, a customer was very polite and they wanted a product, I saw a little mark on the side and the customer wasn't too fussed as it was literally a bit of dirt. Anyhow I instantly got the customer 10% off his £500 purchase and helped him to his boot.

I really don't understand why people continue to be foul mouthed and rude. It gets you absolutely no where. Be nice and genuine people will usually go out of their way to help you.

/Rant.
dark_shadow Avatar
9y, 4m agoPosted 9 years, 4 months ago
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#1
Nice one Dark Shadow - for an awful moment whilst I was reading that I thought that maybe your managers were going to give in to the rude customers! Glad they got what they deserved - nothing!!! hahaha
banned#2
yep sometimes members of the public can be difficult sometimes they are being rude to you and you want to be rude back but at least you kept your cool, lets hope you have a better day next time :thumbsup:
#3
change job. Looks like your not cut out for retail.
#4
Welcome to the start of the heat wave and hot tempers

I can guarantee you every retail store will end up with more ***** like him on average over the month of August than they will have had over the month of July, this year at least :)
#5
stora
change job. Looks like your not cut out for retail.


Agreed.

I've often got misprices because an item has been put in the wrong place, I'd only have a go if there was more that 5 or so in the same place and its obvious someone didn't just pick it up and place it there.
#6
Iom-RF
Agreed.

I've often got misprices because an item has been put in the wrong place, I'd only have a go if there was more that 5 or so in the same place and its obvious someone didn't just pick it up and place it there.


Yup. Its illegal to not display the price of an item (trading standards). But what the price on the shelf indicates to the customer, and corresponds as the correct product. It must be sold at that price. (trading standards again).
[mod]#7
Not the best thread title really. :roll:
#8
Syzable
Not the best thread title really. :roll:


And angry person. Dealing with the public isn't always a fun job though, espically if your busy place.
#9
I've once had a customer ranting at me in B&Q about how long he was waiting at the tills.

I was servicing a till and just because I wear a shirt and tie he presumed I was the manager.

Should have seen his embarasment when the girl on the till told him I don't work there. :giggle:

I made an excuse that I needed something from my car and followed him out of the shop just to rub it in a bit more. :whistling:
banned#10
jamesterror
Yup. Its illegal to not display the price of an item (trading standards). But what the price on the shelf indicates to the customer, and corresponds as the correct product. It must be sold at that price. (trading standards again).

actually i dont think it is against the law, I think its something like an 'invitation to treat' google it :thumbsup:

EDIT: linky
banned#11
People who rant over an incorrect price due to a misplaced item are annoying, they know the price is wrong. I always double check the labels if something seem to good to be true. The store can just say that is the correct price and I'm not selling it to you at anything else. Simple as that.

If you are polite though and genuinely think they have made a mistake, even if they haven't and something has been put in the worng place, then it is likely that they will say you can have it at the lower price.

Treat others as you expect to be treated yourself. It gets you further in life.
#12
jamesterror
Yup. Its illegal to not display the price of an item (trading standards). But what the price on the shelf indicates to the customer, and corresponds as the correct product. It must be sold at that price. (trading standards again).


Well its normally at the digression of the shop staff, But when you go through all the different laws it falls against, etc they soon get bored and want you out of the shop!! :giggle:

I'm not aggressive though, Infact the opposite, I try my luck and i'm polite, Which helps!

It doesn't matter if you work in retail or not though, Every job your in you'll come across idiots, All part of learning!
banned#13
Prissymiss
Treat others as you expect to be treated yourself. It gets you further in life.


sure does:thumbsup: also nobody ever complains when I scan an item and its cheaper than the marked price, funny that
banned#14
hothothot
sure does:thumbsup: also nobody ever complains when I scan an item and its cheaper than the marked price, funny that


Its like when I go to tesco, one of the men likes me so if hes on the till I go to him, he takes loads of coupons, even out of date ones. Last week a shop of over £30 came to just over nine by the time I paid. Plus, if things dont scan at all, when you have alot of shopping, you never complain.

Last month I had some delivered and the price changed the night before on some items. Someone rang me back and asked what the difference was, I said about £8, he said he would refund it and to ring him in future. When I checked a few days later, he had put back over £30.

Works for me:thumbsup:
banned#15
haha nice guy
#16
not entirely true that being loud and kicking up a fuss gets u nowhere

i witnessed a guy wanting to return something to comet which comets return policy is if its opened and used no returns.

So now this guy kicks up a whole fuss and starts mouthing off, everyone in the store (workers) witnesses this

result: he got his refund

the cheek of it he stayed behind and starting talking and laughing with another sales assistant and his friend how he knew the store policy but still went ahead and recorded a short clip on the camera using the mini DVD LOLOLOL

vice versa ive seen people being very polite and friendly kindly ask for a refund but getting nowhere, they are probably then too scared, cant be arsed whatever to get worked up so they just leave with the product

result: uve got something u dont want:thumbsup:
#17
I depends how i'm spoken to usually, If its more of a "**** off" attitude then I remain as polite as possible just to pee them off!, lol!
#18
Oh my god, that was me in the shop and no, it wasn't about the £4, it was the principle that you wouldn't stay true to your word and do you think i care that you go boxing?
I still would of kicked your lanky a..... wait a second, that's not me. hehe

Sorry, i couldn't resist playing along but i agree, it's completely annoying that someone is willing to embarrass themselves for the sake of a few quid but unfortunately, that's part of working in retail.

The worst one is when you've noticed you've been overcharged and they go through a long winded process to findout basic details but it seems my small local sainsburys does it nearly every time i go there but it's as if they either hope you won't notice or if you do, they hope you won't be willing to say anything because they'll go out of there way to embarrass you.

It's also annoying that they've been steadily increasing the price of Sainbury's concentrated pure Orange Juice from 39p to 94p in less than a year, when i drink so much of it.
#19
Funniest one with me was when I had a faulty PS2 3 and a half years ago, despite being new it got DRE's and the rumble was dead, and it wasnt the pad as it worked on both my PS1's and my friends PS2.

Took it back was polite and was told he didnt believe me as I didnt seem bothered and wasnt making a big deal and moaning at him! which is what he would do.

left and complained and went back in a week later to have the guy apologise and follow me to front of store after he changed it around still apologising
#20
I have my doubts about the suitability of the OP working in retail, calling customers " retarded " speaks volumes about the OP.
#21
I have my doubts about the suitability of the OP working in retail, calling customers " retarded " speaks volumes about the OP.


Dont start me off after the Mario Party 8 debacle! :)
#22
I didnt like that comment too, I see it as misinformed to say
#23
I could never work in retail shops it would do my nut in lol.
Work in a bookies, lot easier since they all know theres no chance of a refund lol.

Whoever thought up the "customer is always right" was obviously management, as its generally a pile of mince.

The General Public as a whole, often knows less than it thinks about a variety of subjects.
But when they go into complain, its assumed they will know everything and will get anything done to set it right, even if its their own fault.

The fact they shop Retail, is evidence enough.
High street shops are always more expensive than Internet shopping.
High Street shopping is essentially, try before you buy it online now.
People that pay £15 for DVD's or £50 for Games are weird, and ive not met a person that bought an LCD TV retail for a ridiculous price, that knew what to do with it.
Bet they're back in to complain though.

Anyway change jobs, or stay away from the nail-guns on your bad days ;-)

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