19 days ago, we ordered a NDS lite for our son from Tesco Direct as his birthday was coming up. On opening his present yesterday, we charged it up and then opened the clam-shell for the first time to discover that the top screen had two scratches on it. One that is visible even when playing and goes a shimmering pink color on white backgrounds, or different colors on different backgrounds. The other isn't very noticable unless in certain lights.
Its quite distracting to our son and we're not too happy about receiving a new one with these scratches already on. Our daughter already has a NDS and its gone through some awful punishment and there isn't even a scratch on the screen after a year.
Does anyone know if there will be any difficulty with getting Tesco to exchange it? I'm concerned they might claim it was caused by us or something like that. Would it be best to return it and use some other reason instead?
Thanks for any help.