Quick q - I made an ebay purchase for an item described as 'not having a mark on it', it's arrived and is marked & scratched, clearly showing signs of wear: So it's been misdescribed. I've arranged a return with the seller after sending pics as proof, but the seller doesn't want to refund either the dispatch or return postage costs, which will be about £20 total. My understanding is that as the fault is on their part, they should do this?
I'm pretty certain i'm right but just wondered if anyone knows the eBay rules? TIA