Wondering if anyone can help me.
My girlfriend bought a sink for her bathroom from Ebay the other day. It cost her £19.99 and £15.00 to buy it (a total of £34.99).
She ordered it in silver blue to match her colour scheme, but the seller has sent her one in royal blue which doesn't really match with anything.
She's e-mailed the seller and they've replied saying they'll replace the item but only if she sends the royal blue one back to them first of all, which is fair enough - but they're saying they won't refund postage costs she has to pay to do so (another £15.00).
Can they legally do this? Effectively they have messed up by sending the wrong item, and now it's going to cost her another £15.00 to get the one she ordered in the first place.
Cheers for any information.