Returning An Ebay Purchase - Question Re Postage - HotUKDeals
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Returning An Ebay Purchase - Question Re Postage

Gaz Avatar
9y, 4m agoPosted 9 years, 4 months ago
Wondering if anyone can help me.

My girlfriend bought a sink for her bathroom from Ebay the other day. It cost her £19.99 and £15.00 to buy it (a total of £34.99).

She ordered it in silver blue to match her colour scheme, but the seller has sent her one in royal blue which doesn't really match with anything.

She's e-mailed the seller and they've replied saying they'll replace the item but only if she sends the royal blue one back to them first of all, which is fair enough - but they're saying they won't refund postage costs she has to pay to do so (another £15.00).

Can they legally do this? Effectively they have messed up by sending the wrong item, and now it's going to cost her another £15.00 to get the one she ordered in the first place.

Cheers for any information.
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Gaz Avatar
9y, 4m agoPosted 9 years, 4 months ago
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#1
It was their mistake, they should cover postage.
#2
I know they should, I'm wondering if legally they can.

Changed wording slightly in my first post. Thanks though :)
#3
Legally the goods supplied were not 'as described' thus the seller is in breach of contract, and therefore is liable for all costs to rectify the situation.
#4
yep ^^ you can claim it all back by a paypal dispute
#5
I would recommend posting that on the moneysaving ebay board

They are experts ther regarding paypal chargebacks etc

Link is Here

http://forums.moneysavingexpert.com/forumdisplay.html?f=40
#6
Can you prove the item was not as described though? did they admit to having sent the wrong colour?

Personally I don't know why anyone would buy such a thing off ebay, if it needs to be a certain colour...surely that's something you should go and look at? But yeah, recheck the listing and see what it says exactly, and if you think you have a leg to stand on tell them they will be paying the return postage and you'll be filing a dispute for item not as described if they don't.
#7
Something I am going to ask which Im not sure what will happen either way, but I bought an amp on Ebay last month and it never mentioned it needed to be plugged into a stereo with a special cable(looked like a big square with 4 small ones in it) so I couldnt use it and no where on auction did it mention it needed one to plug into and I assumed it was a regular amp.

The seller wanted me to post it back.

I also then found out he used PayPerDrop to send my amp which cost him £6 and yet he charged £30 postage! cheeky ******.

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