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Returning an item

SLICKC Avatar
banned5y, 11m agoPosted 5 years, 11 months ago
Hi all,

I purchased a coat from NEW LOOK yesterday for £60.00, however I was just browsing online and the coat is now half price. Can I take it back get a refund and buy it again there and then (As they may be out of stock, mine was the last one in store) Do you think they will do that?

Thanks

SC x
SLICKC Avatar
banned5y, 11m agoPosted 5 years, 11 months ago
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1 Like #1
i did this at asda, i dont see why they wont aslong as you have the reciept to prove you paid full price, you can only try. maybe order the one from online then just return the other for full refund.
1 Like #2
certainly worth a try, above option might be best though.
banned#3
Asda are great for returns...I hope they let me return/refund etc...I cant order online out of stock. :(
Anyone ever done this with New Look??
1 Like #4
Id do that too, are they ok at giving full refunds? Your better off saying it doesnt fit properly if you bought the last one there not gonna have anymore, so they cant give you the next size up or down. So politely ask for a refund.
banned#5
Thanks apduk They will refund Ive got my receipt but I want to buy it back.,,half price.
#6
SLICKC
Thanks apduk They will refund Ive got my receipt but I want to buy it back.,,half price.

I would be too embarassed to ask, tbh - cant you just buy it online and return the other one?

You could go in and ask, of course
banned#7
Out of stock online..is it really embarassing to save £30??? (Dont want to look like an idiot) lol
#8
i tried to return something to mothercare not in the sales may i add, but when i got there the item i had bought no more than a week before was on sale, they said they could refund me but only for the new sale price & not for what i originally paid
banned#9
[quote=sameena1]i tried to return something to mothercare not in the sales may i add, but when i got there the item i had bought no more than a week before was on sale, they said they could refund me but only for the new sale price & not for what i originally paid[/quote

Did you have your receipt? As surely they have to refund the value on your receipt if you had it if not then they give a credit note/gift vouchers at current selling price. My dilemma is I want to buy it back straight away.
1 Like #10
i think it all depends on who you get on the counter and what mood there in, another tip is to take a friend with you who can then purchase the coat for you at the sale price one you get your refund. good luck and let us know the outcome
#11
I would just be honest and say that you know it's now half price and could they refund the difference? I've never had an issue with this approach...
#12
I would just be honest and say that you know it's now half price and could they refund the difference? I've never had an issue with this approach...
1 Like #13
I would just be honest and say that you know it's now half price and could they refund the difference? I've never had an issue with this approach...
1 Like #14
sameena1
i tried to return something to mothercare not in the sales may i add, but when i got there the item i had bought no more than a week before was on sale, they said they could refund me but only for the new sale price & not for what i originally paid


I wonder if it works the other way with mothercare. Buy something in their sale, return it after the sale is over and the price has gone up, and they give you a refund of the new price.

Could make a nice profit - I don't think !
#15
Sorry, issues with this damn phone...
banned#16
Naebad
I would just be honest and say that you know it's now half price and could they refund the difference? I've never had an issue with this approach...


Hi Naebad I get the message lol :D Yeah I may try that approach..
banned#17
Silentone
sameena1
i tried to return something to mothercare not in the sales may i add, but when i got there the item i had bought no more than a week before was on sale, they said they could refund me but only for the new sale price & not for what i originally paid


I wonder if it works the other way with mothercare. Buy something in their sale, return it after the sale is over and the price has gone up, and they give you a refund of the new price.

Could make a nice profit - I don't think !


Hmm I doubt very much their prices are extorionate(have I spelt it right??) as it is,,,,
#18
I just got this iPhone. I hate when I see this sort of thing normally posted. Me=embarrassed! Naegood more like!
#19
SLICKC
[quote=sameena1]i tried to return something to mothercare not in the sales may i add, but when i got there the item i had bought no more than a week before was on sale, they said they could refund me but only for the new sale price & not for what i originally paid[/quote

Did you have your receipt? As surely they have to refund the value on your receipt if you had it if not then they give a credit note/gift vouchers at current selling price. My dilemma is I want to buy it back straight away.

yes i had my reciept, it might be different depending on store, just go there & be Extra Sweeeet :) hopefully that will work

Edited By: sameena1 on Dec 25, 2010 00:52
banned#20
lol wish i was a guy could try the wink wink nudge nudge approach lol hehe
#21
In respect of how much you can get back: if you have your receipt, they must refund you the full price i.e. its not your fault that they chose to lower the price, but that decision should not have an impact on the amount you originally paid.

In respect of buying it back from them: definitely be honest, but they may be difficult as they are in effect 'losing money'. Guess its better they get your custom than just have a refund sitting on thier books and so definitely worth a punt. The suggestion about taking a friend is a good one!

Good luck and merry crimbo all.
banned#22
Thanks and Merry Xmas but they will put the coat behind the till how will friend buy it back????
1 Like #23
Just say that your friend liked it and she wants to buy it and have a receipt etc and so if the cashier could refund it for you and sell it to your friend (and that you have noticed that the price has dropped) then that would be much appreciated. Also, saves the cashier the hassle of having to do anything further with it...
banned#24
Aw Wicked Nice One dealMachine....Doh Why didnt I think of that ,.,,,,Yup Thats exactly what Im going to do.

Merry Xmas Cant wait till Boxing Day now..Hopefully got an extra £30 to blo in the sales. x x
1 Like #25
No probs SlickC....hope it all goes well!

Have a great xmas and enjoy spending the extra £30 x
#26
jooxs1981
i think it all depends on who you get on the counter and what mood there in, another tip is to take a friend with you who can then purchase the coat for you at the sale price one you get your refund. good luck and let us know the outcome


As I mentioned a few days ago, in a "For Sale / Trade" thread...

...any high street retailer is not required to refund your payment at all. If there is a fault with the originally purchased item the retailer is quite within their rights to exchange for a similar item. If a refund is requested, that will be at the discretion of their own policies, the Store Manager you speak to, or the original conditions of the sale. If you insist on returning the item, you will only be entitled to a credit note at the same retailer. There is no obligation to refund any, or all, of the original purchase price at all.

If an item is not fit for purpose (such as is not as described) then a refund can be expected (& must be given if requested).

BFN,

fp.
#27
tough sh*t

p.s. merry christmas!

Edited By: matt3454 on Dec 25, 2010 01:24
banned#28
DealMach1ne
No probs SlickC....hope it all goes well!

Have a great xmas and enjoy spending the extra £30 x


Thanks
#29
Hi, you could call the store before going in and ask whether they will refund half the money.
#30
This is the online refund Policy for New Look, I imagine the shop has the same policy, if this is what is advertised in store they will give you a full refund if you have your receipt.

You can return products delivered to a UK address to any standalone New Look store (excluding our concessions in department stores and factory outlets) in the UK or Ireland for an exchange or refund within 28 days of purchase. Please ensure you bring the despatch note with you as proof of purchase.

We will refund the full price you paid for the products, in sterling, using the same method you used to pay for them. Refunds for products bought online using PayPal will be made by issuing New Look credit vouchers.
#31
melcarroll
This is the online refund Policy for New Look, I imagine the shop has the same policy, if this is what is advertised in store they will give you a full refund if you have your receipt.

You can return products delivered to a UK address to any standalone New Look store (excluding our concessions in department stores and factory outlets) in the UK or Ireland for an exchange or refund within 28 days of purchase. Please ensure you bring the despatch note with you as proof of purchase.

We will refund the full price you paid for the products, in sterling, using the same method you used to pay for them. Refunds for products bought online using PayPal will be made by issuing New Look credit vouchers.


Purchasing via mail order & purchasing in person are two different activities each with their own regulations enforceable by law.

If you bought by mail order you can just refuse to take the goods under the Distance Selling Regulations (without giving a reason why) as you have not had sight of them prior to purchase.

You have a seven day "cooling off" period in which to return them (that commences the day after delivery). This is applicable to both new & second-hand goods. You are entitled to a full refund (excluding your own costs in returning them to the retailer).

I have commented on the Sale of Goods Act 1979 & Consumer Protection (Distance Selling) Regulations 2000 in a previous thread:
[ http://www.hotukdeals.com/deals/ps3-guitar-hero-world-tour-full-ban/311354?p=4220422 ]

A individual high street retailer, or mail order merchant, may operate their own respective policy that offers a longer duration for refund/exchange, or better consume protection, than the legal minimum.

If in any doubt, enquire on an exchange policy at the point of sale.

BFN,

fp.
banned#32
Hi all,

Thankyou for all your replies and advice, I went on boxing day and they werent doing refunds so manager asked me to come back today. I went and they refunded me £30.00 no problem at all. I love New Look!! :):):)

THANKYOU

SC XX X

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