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Returning an item out of warranty - What are my rights?

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My dualit hand blender has just stopped working. It is only 14 months old, so I am just outside the standard 12 months warranty. Is there any way I can get a replacement? Thanks for your help… Read More
Tyler Durden Avatar
8y, 4w agoPosted 8 years, 4 weeks ago
My dualit hand blender has just stopped working. It is only 14 months old, so I am just outside the standard 12 months warranty.

Is there any way I can get a replacement?

Thanks for your help.

TD
Tyler Durden Avatar
8y, 4w agoPosted 8 years, 4 weeks ago
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(16) Jump to unreadLocked
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1 Like #1
The 12 months warranty is the manufactures warranty.

You still have a contract with the place you purchased it from under the 'Sale of Goods Act'

Do some googling - In theory you have up to 6 years (5 in Scotland) but the life expectancy on a blender is certainly more than 14 months, hence its 'Not fit for Purpose'.
#2
lol 6 years, how would anybody make any money.....

you got 12 months then if out of that you gonna have to buy a new 1

always pays to buy a decent brand for a little more money than some cheapo no name brand
1 Like #3
casparwhite
lol 6 years, how would anybody make any money.....

you got 12 months then if out of that you gonna have to buy a new 1



You are clueless.

W1zz is correct.
#4
Technically, your warranty period is expired and so you can't force the manufacturer to honour it. However you could argue that this is an expensive piece of kit and that therefore the commodity is 'not fit for purpose'.

Your best bet is to write a very polite letter to Dualit Customer Service and explain the situation. Don't get snotty or threaten, just express your disappointment at what is obviously an unrepresentative example of their product quality, and that you would be grateful if they could see their way to looking into this for you. Explain that you chose their product over many others because of their quality and that you are upset that you have been let down.

It's up to them, but it'd be a pretty callous company that ignored your letter or refused even to meet you part way. They may offer to bear the cost of any parts and you pay the labour.

Good luck :thumbsup:
banned#5
casparwhite
lol 6 years, how would anybody make any money.....

you got 12 months then if out of that you gonna have to buy a new 1

always pays to buy a decent brand for a little more money than some cheapo no name brand


You obviously have no idea what you are talking about

The SOGA will cover this and dualit are one of the more expensive makers of kitchen equipment out there, a toaster is over £50 from them! Hardly a cheapo no name brand!
#6
W1zz
The 12 months warranty is the manufactures warranty.

You still have a contract with the place you purchased it from under the 'Sale of Goods Act'

Do some googling - In theory you have up to 6 years (5 in Scotland) but the life expectancy on a blender is certainly more than 14 months, hence its 'Not fit for Purpose'.


This is true, but after 6 months it is upto the consumer to prove that the goods are not fit for purpose. This means getting an engineers report etc to certify this.

If the blender has been used improperly etc... you will not have a claim.

Best thing is to threaten the shop with action before going any further.
#7
thesaint
You are clueless.

W1zz is correct.


you is clueless kid

unless its 1 of the big no hassle retailers like marks n spencer or possibly argos

you aint got a hope in hell of getting a replacement: unless they are feeling generous

if you have been using that blender for the last 14 months then general wear and tear will be sprung on ya kidda unless of colurse you bought an extended warranty of it comes with a lifetime guarantee

also you will need a proof of purchase to get anywhere
#8
casparwhite

unless its 1 of the big no hassle retailers like marks n spencer or possibly argos

you aint got a hope in hell of getting a replacement: unless they are feeling generous


The Sale Of Goods Act applies to all retailers in the UK.

casparwhite

if you have been using that blender for the last 14 months then general wear and tear will be sprung on ya kidda unless of colurse you bought an extended warranty of it comes with a lifetime guarantee


General "Wear and tear" does not cause a blender to stop working after 14 months.

casparwhite

also you will need a proof of purchase to get anywhere


Who mentioned no proof of purchase?

casparwhite
you is clueless kid


Touché
#9
thesaint
The Sale Of Goods Act applies to all retailers in the UK.


well done!

thesaint
General "Wear and tear" does not cause a blender to stop working after 14 months.


how do you even know what its being used for and how often, without any details?

thesaint
Who mentioned no proof of purchase?


who mentioned they actually had a proof of purchase?


thesaint
Touché


all for 1 and 1 for all

Under the Sale of Goods Act, retailers are responsible for faulty goods (that are not 'of satisfactory quality') for up to six years after you bought them. In Scotland the period is five years after something goes wrong. 'Satisfactory quality' covers various aspects that could be wrong with the goods, including whether they've lasted as long as you could reasonably expect. A 'reasonable' lifetime for different products is not defined in law and would ultimately be for a court to decide. But, for example, you might reasonably expect a �600 television to last longer than 18 months, but you wouldn't necessarily expect compensation if a �20 kettle broke down in this period.


retailer is well within their rights to refuse a replacement as its out of warranty and you could take them to court over it if you really wanted but most probably not worth it
#10
under the european legislation act (electrical items) the retailer has to honour it i had a camera that had 12mth warranty and broke shortly after they tried telling me i had to pay to fix it i then quoted the european legislation act and they said oooo yes we will repair it free of charge - the retailer has to ensure the product conforms to the intended purpose brought for havent used the quote for a while it could be 2 or 3yrs i cannot remember thats why i never buy extended warranty until the legislation has expired google european lelgislation act and it comes straight up
#11
Give the CAB a ring or consumer direct, I got a 16 month old 360 replaced
#12
Paddy_o_furniture
Give the CAB a ring or consumer direct, I got a 16 month old 360 replaced


We too got a 360 of similar age replaced - however this could be due to the fact that they have upped the warranty on them to 3 years because of all the probs with the earlier models.
#13
bought a eco steam master it will be 4 weeks out of warranty on the 12th of april they say they cant do anything. only used it 5 times they dont even repair them makes me think best not to buy of line again
#14
Laws/Acts/CAB aside for a moment:
What did Dualit customer service say when you called them ?


Edited By: gizmouk on Apr 11, 2012 16:56
#15
keli
under the european legislation act (electrical items) the retailer has to honour it i had a camera that had 12mth warranty and broke shortly after they tried telling me i had to pay to fix it i then quoted the european legislation act and they said oooo yes we will repair it free of charge - the retailer has to ensure the product conforms to the intended purpose brought for havent used the quote for a while it could be 2 or 3yrs i cannot remember thats why i never buy extended warranty until the legislation has expired google european lelgislation act and it comes straight up



I'm sure you have a point, but your post is totally illegible.
Tip: Try using a smattering of commas/full stops in grammatically governed places
#16
Think caspar won that round :)

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