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Returning/cancelling new contract from carphone warehouse on Orange

AdaoAdao

Hi

My friend recently got a contract from carphone warehouse on orange for a lumia 610.

Now he can't get on with it whatsoever, however checking on carphones website there is no return policy for orange customers.

Is there anything that he can do to get around it? I know they have a coverage guarantee thing and maybe also if the phone was faulty it seemed it might be possible.

Jus seeing if anyone's got any good advice or info on what he can do?

Cheers

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