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Returning ebay item?

Ditto Avatar
8y, 7m agoPosted 8 years, 7 months ago
I've bought this item
http://cgi.ebay.co.uk/USB-2-0-TO-SATA-IDE-2-5-3-5-INCH-CABLE-W-POWER-ADAPTER_W0QQitemZ300217906272QQihZ020QQcategoryZ41994QQtcZphotoQQcmdZViewItemQQ_trksidZp1742.m153.l1262

it does not work and the the seller has said he will only replace/refund it if I pay the return p+p.
It does not state on the webpage that I have to pay return p+p for a faulty item but he has stated that it does on another page
http://stores.ebay.co.uk/GIZMO-DEALS/Shop-Policies.html

I have offered to upload a video of the process of using the item and using a external caddy to prove that my hard drives work.

Where do I stand on this?
Other Links From eBay:
Ditto Avatar
8y, 7m agoPosted 8 years, 7 months ago
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(20) Jump to unreadPost a comment
Comments/page:
#1
unfortunatly even if you disputed with paypal youd be required to pay return shipping
#2
But I paid for what I would expect a working item so I do not know why I have to pay return p+p for get one. Also what happens if the next one does not work? :x
#3
i know i been there as well its a stupid policy but one u cant get around!
#4
I agree this does seem rather unfair .... but if this is how 'it is' then how about emailing the seller & asking them to go 50/50 on the return postage with you as a good will gesture ? (better than nothing ? )
#5
You are a bit stuck really when they have feedback over 40000 you're negative comment won't make a dent, best to bite the bullet and pay it.:x
#6
this is why ebay should be removed from the internet!
#7
here's his latest reply...

As stated previously that is quoted on my shop policies page. All items are tested in the factory before despatch but there is always a few rare faulty items.


So if I buy an item from a "shop" seller on ebay I've got to go searching for his shop policies?
Nowhere on the auction page does it mention paying return p+p for a faulty item.

His returns policy states...

If there is any technical problem with the item bought. Please contact me first. Sometimes the problem can be resolved easily. If the problem cannot be solved then i can offer an exchange with 14 days of receipt
#8
any reputable company would make you pay the return p + p and if they then find a fault with the item refund it. that's what a lot of companies do.
#9
In my opinion, if the item is faulty then it isnt youre fault, so he/she shop pay for return P+P, whereas if you wanted a refund as it say didnt fit or you didnt like it then it would be down to you.
#10
Judging by the replies he has sent me I don't think he runs reputable company.
He would just say the item works and if I want it back pay p+p again :x

We all know that the item is just cheap Chinese mass produced **** with low production values but I would expect it to work.
Probably find that he will refund me the £0.99 bid rather than pay the p+p, then just re list the item again so some other sucker would get it and deal with the problem :x
#11
homer_213
In my opinion, if the item is faulty then it isnt youre fault, so he/she shop pay for return P+P, whereas if you wanted a refund as it say didnt fit or you didnt like it then it would be down to you.


I've offered to upload a video showing the item not working and showing the hard drives working in external caddies.
#12
I may be wrong but if you put in a dispute via paypal and gain proof of postage when returning they than have to refund the full amount including p&p worth giving them a quick ring to confirm the p7p is included.
#13
this is why you should use trusted retailers
banned#14
personally I feel you are being a bit pedantic. the return P&P must be all of 24p :w00t:
#15
The item is boxed and will not cost 24p to return:whistling:
Its not being pedantic, its the principal.

His latest email
As stated previously that is quoted on my shop policies page. All items are tested in the factory before despatch but there is always a few rare faulty items.


If the item is tested there should be no fault.
banned#16
must be a big box then to be larger than LARGE LETTER size (27p now BTW).

length 35cms
width 25 cms
thickness 25mms
weight 100g
#17
The fact is uk law means no you don't actually have to do a thing, neither action it's return, nor pay for that return
the reality is you would have to sue him for the refund and expect a long stressful time with one technical slip meaning u could lose your money and court fees, you decide
#18
Surely if he is selling as a shop via ebay you are covered by the DSA and allowed to send it back within 7 days under law?

If i remember right consumer protection means he has to pay for P&P and has to prove it wasn't faulty at time of dispatch to you.
#19
I think there is a way round this although it may not be the right way but seeing as you have a problem seller this may work.

if you have not yet opened a Paypal claim/dispute then you can open it and state that this the item has not been received, providing the seller sent it by standard delivery as quoted on the listing page. If it was sent by recorded delivery or where a signature is needed then this will not work.

Then he has to either send you another one or give you a full refund.

Remember majority of the times Paypal favours the buyers and not the sellers.

Good Luck
#20
Muhammad
I think there is a way round this although it may not be the right way but seeing as you have a problem seller this may work.

if you have not yet opened a Paypal claim/dispute then you can open it and state that this the item has not been received, providing the seller sent it by standard delivery as quoted on the listing page. If it was sent by recorded delivery or where a signature is needed then this will not work.

Then he has to either send you another one or give you a full refund.

Remember majority of the times Paypal favours the buyers and not the sellers.

Good Luck


not such a great plan the seller can just forward all the email correspondance proving he has receieved it and makin him look like the bad guy

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