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returning faulty electrical goods to argos

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6y, 2m agoPosted 6 years, 2 months ago
bought a freeview box with 250gb hdd about 8 months from argos, it no longer works so i returned it to my local argos store that said its not their problem and to contact the manufactorer - samsung.

contacted them and they said return it to the store...
where do i stand?
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6y, 2m agoPosted 6 years, 2 months ago
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banned#1
i believe argos have to deal with it, but they are within their rights to repair i think
#2
As above, it is Argos you have a contract with,so tell them to get it sorted.
#3
As long as you have proof of purchase, than as everyone else has said Argos has to sort it for you.
#4
Argos have to sort it out for you either they send it for repair or replace it take it back and speak to manager or supervisor. I am surprised as i thought argos are normally good with returns i recently returned a bin with a faulty lid after 10 months and they replaced it.
#5
Under the Sale Of Goods act the Point Of Sale is responsible for faulty goods up to 1 year from purchase. The manifacturer is NOT responsible, although Argos are within their rights to send away to the manifacturer for repair is they wish. Just go in and quote that first line to them and read up a little of the Sale of Goods act as it always helps if you appear to know what youre talking about ;-)
#6
As everyone else says your contract is with Argos. They have to repair or replace it. In reality Argos will probably replace it rather than repair it and more than likely sell the 2nd hand faulty one to someone else knowing the quality of a lot of their stuff X)
#7
Deffo Argos, and I'm surprised tbh - they're usually really good.
[mod]#8
You have to return it to Argos. Argos would then need to deal with Samsung. You do not have a contract with Samsung, only Argos.
[mod]#9
Penny Saver
Deffo Argos, and I'm surprised tbh - they're usually really good.


Sometimes you can be at the mercy of an under-trained employee.
#10
Squelds
Under the Sale Of Goods act the Point Of Sale is responsible for faulty goods up to 1 year from purchase. The manifacturer is NOT responsible, although Argos are within their rights to send away to the manifacturer for repair is they wish. Just go in and quote that first line to them and read up a little of the Sale of Goods act as it always helps if you appear to know what youre talking about ;-)

That's a reasonable period/time up to 6 years iirc and although not stated will depend to some extent on price and type of item. i.e. you would reasonably expect to get more than 8 months life from this type of product to that of say a kettle. Not best example but I'm sure you get the drift and yes it's Argos that are responsible for warranty claims here. The makers warranty is in addition to you statutory rights under the SOG act, also if bought via credit card/finance then you may have some recourse there too.
#11
Bought myself a Samsung laptop at Xmas now it wont switch on! Its within its yr warranty do I need to contact Argos as the seller first or go straight to Samsung??
1 Like #12
wemyss10
Bought myself a Samsung laptop at Xmas now it wont switch on! Its within its yr warranty do I need to contact Argos as the seller first or go straight to Samsung??
Did you not read through this 5 years and 9 month year old thread???
#13
wemyss10
Bought myself a Samsung laptop at Xmas now it wont switch on! Its within its yr warranty do I need to contact Argos as the seller first or go straight to Samsung??

Argos
1 Like #14
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