Just wondering if anyone has ever returned one under warranty before? I requested a return online and they sent an email saying something about initial diagnostics indicating it would be covered under warranty. I don't know if they manually read the description of the problem though, or just went on the option I selected from the drop down, I selected intermittent sound as the problem as there wasn't an option for what I have - the sound is fine, as I explained in the claim, the earphone jack won't insert in to the ipod properly any more and it just falls out, and yes I've tried various sets and there is nothing stuck in the hole.
What I'm not sure about is the fact I no longer have the perspex box it comes in, though I do have one for a different model, I'm not sure if the fact the serial and colour on the box doesn't match the actual ipod matters?
Also, does anyone know if they repair it or replace with a new/refurb one etc?
Thanks if anyone can help :)