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Returning items to PCWORLD

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Recently bought a £500 LCD TV and PS3 Wondered if I could take one of them back with no questions asked within the 28days? Cheers Read More
mobter83 Avatar
7y, 9m agoPosted 7 years, 9 months ago
Recently bought a £500 LCD TV and PS3


Wondered if I could take one of them back with no questions asked within the 28days?

Cheers
mobter83 Avatar
7y, 9m agoPosted 7 years, 9 months ago
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(38) Jump to unreadPost a comment
Comments/page:
#2
they will give you a store credit
#3
yes you can but they will ask you why you want to return.,so you have to come up with something..,
#4
flp14344
yes you can but they will ask you why you want to return.,so you have to come up with something..,


nope, all you need to say is its not suitable and I have bought something else elsewhere, then they cant force you to do an exchange, they will give u a refund
#5
cribert
nope, all you need to say is its not suitable and I have bought something else elsewhere, then they cant force you to do an exchange, they will give u a refund


yes he will get refund offcourse but cant just say don't like it or something, that's what i meant,

good luck:thumbsup:
#6


i like that
#7



Wow you clever goon... have a gold star...

Nice to get other peoples opinions the google results appear very mixed.
#8
Just say it's an unwanted birthday gift.
#9
there website policy is very sketchy.... 28days or 14days?
#10
It's not 28 days and they aren't going to take back a TV or a PS3 if it's been opened - who the hell is gonna buy a second hand TV / PS3 at full price?

They *might* be more receptive if you offered to pay a restocking fee.
#11
Under statutory rights you can only return things bought online under the 7 days DSR if you but instore and change your mind you cannot expect a refund, although PC world may have T&C above Statutory it is unlikely they will accept back used good for refund you may be lucky and get a credit note. PC world stores vary a lot with returns you may be able to think of some ******** reason like saying they don't work together or you were missold the wrong thing, depends on how accommodating they are and how you approach them
#12
if it was opened & used and not faulty, they will not refund you.

it its not opened and within 28 days, its fine.

its your job to manage your finances, not theirs.
its not their responsibility to take back 2nd hand goods which are not faulty.

they don't really give store credit anymore.
if the manager decides its OK, the refund may be given in the form of a gift card.
#13
Say it has an intermittent fault and you want a refund :oops:
#14
adanac1970
they will give you a store credit


no they wont lol, pcworld,currys and dixons, all part of DSGi, they do not do store credit, they will give you a refund if you come up with a decent reason, if it is within the 28 days, just say that you have found it cheaper elsewhere on an online retailer which is over £100 cheaper and hey presto, money back HTH :)
#15
what did you say mobster83? the TV keeps switching on and off? sounds faulty to me, and as you have to return the TV you have no means of using the PS3 now so its no good to you is it? as its a faulty return they have to give you a full cash refund
#16
peodude
Say it has an intermittent fault and you want a refund :oops:


+1.....golden words of refunds....cannot be proved...however, for 2 seperate items it may seem slightly dodgy :thumbsup:
#17
but if the TV is faulty then he has no means of using the PS3 and they have to refund that aswell
#18
jonesytheblade
but if the TV is faulty then he has no means of using the PS3 and they have to refund that aswell

No they dont - they have ever right to test the item first and even if the TV IS faulty they still dont need to refund the PS3...
#19
mobter83
Wow you clever goon... have a gold star...

Nice to get other peoples opinions the google results appear very mixed.


Thank you, i shall wear it with pride :-D
#20
they wouldnt test the tv especially if it wasnt a permanent fault. witht the PS3 a fairly good argument would see store credit at the very least
#21
DSGI DO NOT GIVE STORE CREDIT.

depending on the manager, they may ask to test the TV for 24-48hrs. as if something is deemed as intermittent fault when its taken away from store, if found not to be faulty, the item is charged to the store.

this is blatant deception.

go sell it to a cash generator.
#22
danny09
no they wont lol, pcworld,currys and dixons, all part of DSGi, they do not do store credit, they will give you a refund if you come up with a decent reason, if it is within the 28 days, just say that you have found it cheaper elsewhere on an online retailer which is over £100 cheaper and hey presto, money back HTH :)


they'll want proof of that too.
#23
slackrat77
they'll want proof of that too.


Why would they want proof you found it cheaper elsewhere? It's not a valid reason for a refund...
#24
slackrat77
DSGI DO NOT GIVE STORE CREDIT.

depending on the manager, they may ask to test the TV for 24-48hrs. as if something is deemed as intermittent fault when its taken away from store, if found not to be faulty, the item is charged to the store.

this is blatant deception.

go sell it to a cash generator.


this again is not true, they will not ask to test it for 24 hours they are only able to test in while the customer is present, if they do take it away and test in longer than that in less it is getting sent off to an external source (The Tech Guys) for repairing/testing (it also can't be The Tech Guys in store) then thye will be breaking their own policy. Trust me, i used to work for Currys.
#25
Jakg
Why would they want proof you found it cheaper elsewhere? It's not a valid reason for a refund...


they want proof that you found it cheaper elsewhere cos of bullsh*t like this.
if you walked in said you bought something at a DSGi store, found it cheaper online and it wasnt used or opened, and could prove the online price, they would refund your money and apologise.

if its open and used and you have found it cheaper. tough.
if within 7 days of purchase you have found it cheaper anywhere on the high street and bring in proof, you'll get the difference + 10% of the difference refunded back to you.

the original poster has spent money they don't have any now wants to return something.
#26
danny09
this again is not true, they will not ask to test it for 24 hours they are only able to test in while the customer is present, if they do take it away and test in longer than that in less it is getting sent off to an external source (The Tech Guys) for repairing/testing (it also can't be The Tech Guys in store) then thye will be breaking their own policy. Trust me, i used to work for Currys.


i DO work for Currys.
I said its dependant on the manager.

he or she may want to see the fault.
#27
slackrat77
they want proof that you found it cheaper elsewhere cos of bullsh*t like this.
if you walked in said you bought something at a DSGi store, found it cheaper online and it wasnt used or opened, and could prove the online price, they would refund your money and apologise.

No they wouldn't - if it was an online price DSGi dont pricematch...
#28
Jakg
No they wouldn't - if it was an online price DSGi dont pricematch...


not talking about pricematching.
if its unopened and unused, you can return it within 28 days.
if you tell them you've found it online cheaper they'll have no problem.

I know the pricematch policy cos I work for Currys.

if you went back and the item was opened and used, tough.
no refund.

but what the OP wants to do is wrong.
#29
but what the OP wants to do is wrong.


It is refund fraud if done on two seperate occasions, but as a one off it can be a mistake. have to decide if the individual needs the money more than the multimillion pound company
#30
....I work for PC World.

If it's unopened they wont usually put up much fuss.

If it's a low value return thats opened - again not much of an issue.

On a TV or a PS3 (i.e. a big value item which will be hard to sell when pre-owned) they obviously aren't going to take it back opened, although unopened they probably would.

Finding a cheaper price online has nothing to do with it.

What the OP wants to do is fraud effectively (if were going down the "it's faulty, honest" route).

if you need the money, sell it - don't expect the company to foot your loss.
#31
as long as your not taking it back to pc world charlton i don't care.... but seriously you shouldn't have a problem returning it
#32
its principle. OP bought something and now needs the money back.
tough.
like I said, go hock it or sell to cash generator.

people always go on about the sale of goods act and getting companies to stick to it.
this is blatant fraud and here are people advising on the best way to do it.
#33
mobter83
Wow you clever goon... have a gold star...

Nice to get other peoples opinions the google results appear very mixed.


He just wanted to use it.
#34
I phone there TV help line and concur it is faulty can i now demand a refund?
#35
mobter83
I phone there TV help line and concur it is faulty can i now demand a refund?



YO'd be better off asking that question to the store...

I'm curious as to how this turns out, let us know...
#36
I wasnt taking both back one or the other...

anyway taken back full refund :D

they confirmed it was faulty
#37
mobter83
I wasnt taking both back one or the other...

anyway taken back full refund :D

they confirmed it was faulty


But it wasn't?
#38
stgeorge
But it wasn't?


It wasn't very good had loss of colour... the ps3 was fine so I was honest and kept the ps3 and will sell it privately

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