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Returning laptop...

tommy_1 Avatar
7y, 10m agoPosted 7 years, 10 months ago
I just bought a laptop today from pc world, i got home and decided i don't like it. I opened the box but have not turned the laptop on.

Is it possible to return the laptop? Can they refuse?
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tommy_1 Avatar
7y, 10m agoPosted 7 years, 10 months ago
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#1
yes its possible to return it, yes they can and probably will refuse it, they dont like returns...
#2
i think they should let you return it, i bought a laptop from them couple of months ago and took it back the next day, they didnt really want to refund me think they wanted to give me store credit and tried gettin me to buy a similar laptop but in the end after i kept on saying i didnt want store credit they gave me a refund. i think by law you have 28days to return an item but im not 100% sure, i had used mine but when i took it back just said i hadnt lol and the fool didnt even check in the box so for all he knew could of had a brick in it.
#3
I once returned an archos 605 wifi for a full refund after 2 days so you should be able to.....you will have to push them though (also try and avoid middle aged women as personally they are harder to deal with for me and you are less likely to get a refund)
#4
don't think they have to unless there is something wrong with it, i read that somewhere after Christmas with unwanted goodies
#5
They are not forced to accept a return, but may if you tell them it is an unwanted pressie ;), the only way they HAVE to accept it if it is faulty.

make sure you have the receipt, and try and come up with a good reason (e.g not suitable for what you want to use it for, duplicate pressie).

I bought one @ PC World and they eventually accepted it back cuz it wasnt powerful enough to play the games I had bought with it (though I upgraded).
#6
I find PC World are awful for returning goods and the only time they have taken something back from me has been when I have proven that it was faulty!

Good luck with these and I just hope you get someone nice and understanding :)
#7
Go down to the shop and start smashing everything until they offer you a refund.
#8
The JFK
Go down to the shop and start smashing everything until they offer you a refund.


Let me know when you are going, I'll film it:thumbsup:
#9
Can some one direct me to some info about the laws regarding returning goods?
#10
check their terms and conditions.
#11
The law is definitely on their side. If you purchased it in the store they only have to accept returns if faulty. Problem is, we've all been spoiled by so many stores that let you return things just because you change your mind. No store has to offer this but most do for good customer relations.
banned#12
tommy_1
Can some one direct me to some info about the laws regarding returning goods?


Did you not like the answers already given?

http://www.consumerdirect.gov.uk/news/press_releases/london/2006/christmas

bottom line in bold

Finally, always remember that if you simply change your mind about a purchase, the retailer is not obliged to offer you a refund or an exchange. Many offer a replacement or credit note as a gesture of goodwill, but this is not a legal requirement
#13
off there website



+

+ In otherwise in 'as-new' condition;

Complete with any accessories and free gifts offered with it (and, if possible, the original box and
packaging). 28 days you have
#14
They are not legally obliged to refund or exchange because you changed your mind. PCW stores (Online purchases are covered under different law) do have a refund policy. Check this in store. If it says they can give you a full refund if not satisfied, that forms part of your contract of sale and they MUST give you a refund.
#15
I phoned PC World yesterday to ask them questions about a netbook. I then asked whether I could order from him on the phone or should I order online. He said if he took my order there and then I can have the item delivered free of charge and also get 7 days approval. With the latter I think that applies to anything ordered on the Internet; that you have 7 days approval (with a right for a refund if not satisfied with item).

If not entirely sure, just ring the store or helpline. Maybe it was just my luck; but they guy was very helpful - after all he was making a sale!

Good luck with your returns.
#16
Bishbash;4198763
I phoned PC World yesterday to ask them questions about a netbook. I then asked whether I could order from him on the phone or should I order online. He said if he took my order there and then I can have the item delivered free of charge and also get 7 days approval. With the latter I think that applies to anything ordered on the Internet; that you have 7 days approval (with a right for a refund if not satisfied with item).

If not entirely sure, just ring the store or helpline. Maybe it was just my luck; but they guy was very helpful - after all he was making a sale!

Good luck with your returns.


The reason they have said you have 7 days if you order it over the phone/online is because of distance selling regulations. The original poster on the other hand legally can only return the item if it is faulty. If they choose to accept a no faulty return it is entirely up to them.
#17
bob10752000
The reason they have said you have 7 days if you order it over the phone/online is because of distance selling regulations. The original poster on the other hand legally can only return the item if it is faulty. If they choose to accept a no faulty return it is entirely up to them.


I believe you have 7 days to return any item that you didn't have a chance to see before you bought it. Although of course you do have to pay any transport costs like postage!

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