Returning Sony Viao Custom Built Laptop - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Get the HUKD app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

Returning Sony Viao Custom Built Laptop

xmal Avatar
5y, 7m agoPosted 5 years, 7 months ago
Hello Forum, I ordered and got delivered a Sony Custom built laptop. I have decided that I do not want it and the packaging has not even been opened. It is within the 7 days distance selling returns. I phoned Sony to return the item and they say because it is custom built I can not return it under UK distance selling regulations. Is this true or am I entitled to return it regardless?

TIA, xmal
xmal Avatar
5y, 7m agoPosted 5 years, 7 months ago
Options

All Comments

(9) Jump to unreadPost a comment
Comments/page:
#1
Personalised or custom made items are exempt from any returns under DSR unless faulty, so Sony are correct..
#2
No you are not.

Exceptions to the right to cancel13.—(1) Unless the parties have agreed otherwise, the consumer will not have the right to cancel the contract by giving notice of cancellation pursuant to regulation 10 in respect of contracts—(a)for the supply of services if the supplier has complied with regulation 8(3) and performance of the contract has begun with the consumer’s agreement before the end of the cancellation period applicable under regulation 12;(b)for the supply of goods or services the price of which is dependent on fluctuations in the financial market which cannot be controlled by the supplier;(c)for the supply of goods made to the consumer’s specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly;(d)for the supply of audio or video recordings or computer software if they are unsealed by the consumer;(e)for the supply of newspapers, periodicals or magazines; or(f)for gaming, betting or lottery services.


Basically you entered into a custom contract with sony and the exception will be outlined in the terms and conditions you accepted.

Edited By: Jetpac on May 03, 2011 09:57
#3
So basically, most PC websites that allows you to choose the spec means that you can not then return it? I never knew that.... Expensive lesson I guess....
#4
Resell it on. Probably the only way you can get most of your money back...
#5
I just found this from the Office of Fair Trading, " A guide for businesses on distance selling"

Quote, "the supply of goods made to the consumer’s own specification
such as custom-made blinds or curtains. But this exception does
not apply to upgrade options such as choosing alloy wheels when
buying a car; or opting for add-on memory or choosing a
combination of standard-off-the shelf components when ordering
a PC, for example"

So according to this, PCs are exempt from this exclusion. Has anyone heard of it or try to use it?
#6
Never come across a PC builder to accept a returns on a custom PC especially a laptop. Plus if the company state in their terms that they do not accept returns you will find that trading standards will side with them as the information was available to you before you ordered.
#7
simplyjimbo
Never come across a PC builder to accept a returns on a custom PC especially a laptop. Plus if the company state in their terms that they do not accept returns you will find that trading standards will side with them as the information was available to you before you ordered.


I understand what you state, but just because they place it in their T&Cs does not mean it complies with Distance Selling Regs. Also many of this sellers, Dell included have a Dell Outlet where they are selling returned custom spec machines, so there is definitely a route...
#8
how much did you pay for it, and whats the spec?
#9
Did you tell them it was faulty? Prone for cracked screens and faulty RAM, Them delivery drivers like to play football.

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!