Returns Policy for Play.com - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Get the HUKD app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit
Expired

Returns Policy for Play.com

taurus_the_bull Avatar
6y, 9m agoPosted 6 years, 9 months ago
Anyone know the returns policy, tried with no success, to find out what the return policy is.

Basically i'm a Large in jackets, but as sizes differ, I was unsure whether to get an XL, so wanted to know, if I ordered a Large an it did't fit, and i just wore it for size, could i return it back or not

cheers
Other Links From Play.Com:
taurus_the_bull Avatar
6y, 9m agoPosted 6 years, 9 months ago
Options

All Comments

(8) Jump to unreadLocked
Comments/page:
1 Like #1
http://www.play.com/HOME/HOME/6-/Help.html?page=ret

You may return any unopened item within 7 days of receiving it, for a full refund. We will refund your card once we have received and processed the item.

* We will only refund delivery costs if the return is a result of our error.
* We cannot refund or exchange an opened item unless it is faulty, or if the item was sent to you through our error.
#2
Becksdawe
http://www.play.com/HOME/HOME/6-/Help.html?page=ret

You may return any unopened item within 7 days of receiving it, for a full refund. We will refund your card once we have received and processed the item.

* We will only refund delivery costs if the return is a result of our error.
* We cannot refund or exchange an opened item unless it is faulty, or if the item was sent to you through our error.


eeerrrmm! so basically if its my error i can't return, well they wouldn't lose any money as i like the jacket and would only ask for a size up?!

rep anyway guys :thumbsup:

jellybaby22
Im assuming as long as you kept the packaging and didnt remove any tags...i.e you just tried it for fit..you can send it back.. ( within 7 days) although I think if its a case of you dont want the item or change your mind, you have to pay the return postage


I thought as much, but could't find the size for the jacket in cms etc..
#3
Distance selling regulation permits to you to return anything within 7 days for a full refund providing you have taken reasonable care to repackage the item and not remove any labels. The DSRs allow consumers to examine goods they have ordered as they would in a shop. If that requires opening the packaging and trying out the goods then they have not breached their duty to take reasonable care of the goods. In these circumstances sellers cannot insist that consumers return the goods as new or in their original packaging. Sellers may ask consumers to return goods with the original packaging, but sellers cannot insist on this.
#4
simplyjimbo
Distance selling regulation permits to you to return anything within 7 days for a full refund providing you have taken reasonable care to repackage the item and not remove any labels. The DSRs allow consumers to examine goods they have ordered as they would in a shop. If that requires opening the packaging and trying out the goods then they have not breached their duty to take reasonable care of the goods. In these circumstances sellers cannot insist that consumers return the goods as new or in their original packaging. Sellers may ask consumers to return goods with the original packaging, but sellers cannot insist on this.


Play are based in Jersey - not sure if Channel Islands DSRs are the same as UK ones.
#5
why don't you find the jacket in a retail store, try it or try the same brand of jackets to get a feel for size then purchase the correct one on play

thanks not needed just source on the pic ;)
#6
midlandscomics
Play are based in Jersey - not sure if Channel Islands DSRs are the same as UK ones.


They reference DSRs in the T&Cs so they would apply plus I am sure their returns address is in oxford so it will apply as they operate in the Uk

Same text from above is in the Jersey DSRs handbook for businesses clause 3.57 page 27 at the bottom:
http://www.gov.je/NR/rdonlyres/DD0657A2-D32F-4303-92BF-756564962BD8/0/JerseyDistanceSellingGuideV5.pdf
banned#8
Thread closed as requested by OP.

Post a Comment

No more comments can be posted to this thread.
Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!