I've always liked Richer Sounds. I must have spent thousands of quid in there over the years but yesterday I had an experience which is going to make me think twice about shopping there again.
I went in after work to pick up the Samsung 20" LCD tv I posted yesterday (http://www.hotukdeals.com/item/243357/samsung-20-hd-ready-lcd-sm2032mw-17/).
I'd reserved it, and simply went in to pay and pick it up.
The guy I was dealing with seemed a bit perplexed that I was buying it.
"You know it's analogue only. No freeview"
"That's fine. It's going with a freeview DVD recorder so that's not a problem."
"Oh, OK. Hmmmm.... I've actually got a better TV for the same price."
This got me a little nervous. When purchasing things like this, I always like to do my research first, so I know when I'm handing over my cash, I'm confident I've got a good product and a good price. So the thought of buying something at this guy's recomendation was not at the top of my list. But I played along...
It was a Polaroid LCD TV. He claimed it was 'much better' than the Samsung, and even showed me how much 'better' it was than the far more expensive 28" and 32" models next to it. Yes, the picture quality was better, but the picture on the other's was dreadful, and I'm sure, no reflection on the actual product were I to take them home (they were all fuzzy, and out of focus, as if running of a poor internal ariel, whilst the Polaroid was running of a HD box, or DVD player, due to the HDMI cable).
I explained to the chap there was no way I was going to buy this without checking it out first, and I was keen on the Samsung.
Then the store manager piped up: "It's fine if you just want a computer screen, but the Polaaroid is a better TV".
This made me lose my rag a little and I said I would leave it and come back tomorrow after I'd investigated the Polaroid.
Good job I did, because it's specs are inferior to the Samsung and Richer Sounds appear to be the only place in the UK that sells them... the penny drops.
I was very annoyed by this incident. As Is aid I've had nothing but good service from RS over the years, and always recommend them to friends, mainly because they don't bully you. They advise you but I've never once gone in to buy something and had the salesman try to talk me out of it.
As I result, they've lost a sale (I'm going to get a Tosh from Empire Direct instead), and possibly a customer for life.