recently made a purchase at richer sounds local store after seeing what I thought was a good buy (LCD TV) but when got it home it didn't match on-line description...no mention of an additional colour. So phoned them and said can i return it...checked web site...was well with in their T&C and it was unused etc.....returned it and then told I would have to incur a 15% handling charge!!! or it could be reduced if i purchase another product (providing it cost more) and then only be charged 5% extra!!!!! Sad
I wasn't informed this when i made the purchase...and even on the box there was no mention of the additional colour....
Has anyone else had this problem..and where do I stand?
We mainly went with Richer sounds because of the good extended warranty price and previous good experience.
must say I'm somewhat peeved with it all.