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Richer Sounds = Liars

Dokko Avatar
6y, 9m agoPosted 6 years, 9 months ago
I've been looking for a 32" 1080p set for a while now, really only want to pay £300 but don't mind paying £350 is special cases.

Anyway, Richersounds dropped the price of their 5 series Samsung from £400 to £350 in the last couple of days, so i thought i'd take advantage.

Rang up only to be told they do not have any in any of the branches and will not be stocking them at all, while also informing me that they've not had any in stock for weeks nationwide and some stores never had any to begin with.

They then went on to say they had much better sets in stock for a little extra and I should come in blah blah blah sales commission based rubbish talk ensued.


So basically they are advertising a product they don't have, don't plan to get in stock and never had many when they were £400 nevermind then price dropping it to £350 knowing they can't honour their deal at all, is there no law against this? If not there should be.

Richersounds, used to get all my fund, i've spent £1k's in the last ten years there but each year the pull a cheap stunt like this and each year i lose more respect for them. Right now I'll never deal with them again.
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Dokko Avatar
6y, 9m agoPosted 6 years, 9 months ago
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#1
Drama, maybe take out a few innocent civilians with a Kalashnikov? :?
#2
I don't think you are the only one to have this grievance. I think maybe Vibe0ne had the same issue with them?
#3
Trickyjabs
Drama, maybe take out a few innocent civilians with a Kalashnikov? :?


As a 'deals' forum, I think the OP has made a perfectly acceptable post regarding a company who often have 'deals' posted here :?
banned#4
Not just Richer Sounds that do it though is it.....I've seen most Internet retailers do the same thing.

I will still be shopping there if the product I want is cheaper there than anywhere else and in stock.
banned#5
Trickyjabs;7737191
Drama, maybe take out a few innocent civilians with a Kalashnikov? :?



Im going to have to come on threads and say inb4 trickyjabs lol :-D

Op Im sure id they are advertising the tv, then stores will have them , did the guy you spoke to ring round all stores to know this information?
banned#7
Careful with the Richer Sounds bashing on here!!
#8


Thanks. Looks like I'm not the only one.

TBH, they can take me to court, or sort me out a series 5 Samsung for £350 like advertised.

The company is a joke, built on lies and run by muppets.

If any Richersound employ has a problem with those comments or would like to take it further the mods here can pass on my details.
#9


Yeh or they will cry about it.

Simply put that thread was a farce. Locked thread would of done.:)
#10
slamdunkin
Not just Richer Sounds that do it though is it.....I've seen most Internet retailers do the same thing.

I will still be shopping there if the product I want is cheaper there than anywhere else and in stock.



It will be cheap, just it won't exist.
#11
bazzaric
As a 'deals' forum, I think the OP has made a perfectly acceptable post regarding a company who often have 'deals' posted here :?


Cheers. I think i've got every right to express my opinions on this, what happened happened just like i said and a company shouldn't trade like that.

Watchdog have been informed also.

Anyone else i can contact?
#12
dj_urban
Im going to have to come on threads and say inb4 trickyjabs lol :-D

Op Im sure id they are advertising the tv, then stores will have them , did the guy you spoke to ring round all stores to know this information?


No, he was Newcastle based, i guess its a common complaint for this set.
banned#13
Dokko
Thanks. Looks like I'm not the only one.

TBH, they can take me to court, or sort me out a series 5 Samsung for £350 like advertised.

The company is a joke, built on lies and run by muppets.

If any Richersound employ has a problem with those comments or would like to take it further the mods here can pass on my details.


While I can't comment on this practice of false advertising, other than that I'd find it hard to say the company is a joke and built on lies. I shudder to imagine a world without Richer Sounds, they've revolutionised the high street AV market and drove out the likes of the highly pretentious and overprices Sevenoaks from our City.
#14
master_chief
While I can't comment on this practice of false advertising, other than that I'd find it hard to say the company is a joke and built on lies. I shudder to imagine a world without Richer Sounds, they've revolutionised the high street AV market and drove out the likes of the highly pretentious and overprices Sevenoaks from our City.


Any why i've spend thousands there, and why i'm really annoyed at their latest cheap tricks to try and sell crap in their shops on commission.

They've always done it with Cam Audio, you go in for one thing and Cam A are rammed down your throats until it bleeds, but advertising non existing products is pathetic.
1 Like #15
They probably did have the tvs in at one point

just cos you cant get one now dont complain


built on lies haha lmao at OP

dont drop the soap superstar
banned#16
Dokko
Any why i've spend thousands there, and why i'm really annoyed at their latest cheap tricks to try and sell crap in their shops on commission.

They've always done it with Cam Audio, you go in for one thing and Cam A are rammed down your throats until it bleeds, but advertising non existing products is pathetic.


I've never had a Cam Audio product rammed down my throat, have you considered it may be store specific? I honestly don't think they've ever tried to sell me Cam Audio.

I admit what you're saying is wrong of them and hopefully they will stop doing it but you can't say they're a business built on lies. You are saying from the beginning they've built their business using dishonest practices, you can't back that up and therefore would leave yourself and the site open to libel.
#17
numptyj
They probably did have the tvs in at one point

just cos you cant get one now dont complain


built on lies haha lmao at OP

dont drop the soap superstar


Are you stupid or deliberately obtuse? They had them in at £400, sold out, then started to advertise hem at £350 with no stock.
#18
Don't think the OP's libel at all. Let's face it the news on ITV is the same posts its opinnion and a lot of the time get's it wrong.
banned#19
numptyj;7737475
They probably did have the tvs in at one point

just cos you cant get one now dont complain


built on lies haha lmao at OP

dont drop the soap superstar

yeah, bit of a drama queen isnt she lol :-D
#20
master_chief
I've never had a Cam Audio product rammed down my throat, have you considered it may be store specific? I honestly don't think they've ever tried to sell me Cam Audio.

I admit what you're saying is wrong of them and hopefully they will stop doing it but you can't say they're a business built on lies. You are saying from the beginning they've built their business using dishonest practices, you can't back that up and therefore would leave yourself and the site open to libel.


Don't know how am libel, they are selling a lie, over and over again. They are basing their business on it. Would love them to take further.

Like I say i've contacted Watchdog and busy with Consumerdirect, see what they say.

The more people that report them for these shady practises the better.
#21
Dokko
Are you stupid or deliberately obtuse? They had them in at £400, sold out, then started to advertise hem at £350 with no stock.


PM This dude... http://www.hotukdeals.com/item/568700/richer-sounds-libel-complaints-abou/showpost.php?p=7369476&postcount=36

Lets hear his excuses..
banned#22
Dokko
Don't know hoe am libel, they are selling a lie, over and over again. They are basing their business on it. Would love them to take further.

Like I say i've contacted Watchdog and busy with Consumerdirect, see what they say.

The more people that report them for these shady practises the better.


You're saying they built their business up by 'shady' practices. That is saying they have been dishonest from the moment they opened their first store and they have always done this and is how they've become as big as they are. You have to be able to back this up with full historical evidence otherwise your experiences are only from recent events.
#23
master_chief
You're saying they built their business up by 'shady' practices. That is saying they have been dishonest from the moment they opened their first store and they have always done this and is how they've become as big as they are. You have to be able to back this up with full historical evidence otherwise your experiences are only from recent events.


It was a very good company to begin with, and i admitted that in a previous post, i wouldn't have spent the amount i have with them if i didn't think so. Saying it was built on lies is wrong, but what they are doing now is shady, underhand, and lying to customers.
#24


Would love to hear his opinion on this as well. Not doubt this thread will be monitored, i hope so.
banned#25
Dokko
It was a very good company to begin with, and i admitted that in a previous post, i wouldn't have spent the amount i have with them if i didn't think so. Saying it was built on lies is wrong, but what they are doing now is shady, underhand, and lying to customers.


It is if it is deliberate and I'm not saying it isn't but it's perfectly possible (if you're a glass half full kinda guy) that it was a mistake or oversight on behalf of whomever is responsible for advertising/the website. Maybe they just have someone doing a rubbish job in that department. I also think all misprices that you find on this site are deliberate on the part of the companies that frequently do it to increase web traffic and sales but there's no proof of a wider conspiracy other than the usual human error excuse given.
banned#26
This John Clayton guy is very helpful and seems an honest kinda guy. He's active on other forums and has personally attended to many peoples, including myself if you search AVForums for my name and richer sounds, issues with the company.
banned#27
Dokko...you do realise that the burden of proof in a libel case isn't the same as any other type of hearing.

The burden of proof is for the defendant to prove what they said is true...can you prove that your outlandish accusations are True?

Standing in a dock and doing you little impression of Rumpelstiltskin won't count as actual proof.
#28
Dokko
Are you stupid or deliberately obtuse? They had them in at £400, sold out, then started to advertise hem at £350 with no stock.


I have a mental retardation so am actually sometimes quite 'stupid'

you should have bought one when they were £350
#29
numptyj

you should have bought one when they were £350


DOH ! If you read the thread I think OP is saying they have never had stock in at £350.

Love it when people throw back sarcy comments and get it wrong. LOL at numpty.. get it right ;-)
#30
Squelds
DOH ! If you read the thread I think OP is saying they have never had stock in at £350.

Love it when people throw back sarcy comments and get it wrong. LOL at numpy.. get it right ;-)


took the bait then

:)
banned#31
Squelds
DOH ! If you read the thread I think OP is saying they have never had stock in at £350.

Love it when people throw back sarcy comments and get it wrong. LOL at numpty.. get it right ;-)


Love it when people don't get sarcasm.
#32
Stupidity does not equal sarcasm LOL :-)

Anyway back to the relevant topic... OP take em to the cleaners :-D
banned#33
But he's not stupid....read numptyj's other comment at the top of page 2....now who's stupid?

You need to comprehend the continuity, not just the written word.
#34
lol who wants the Series 5 anywho, they are rubbish lol
#35
But the whole point from what OP is saying is that they NEVER had them in stock at £350. What the comments on page2 are based on is that they sold out when they had them at £350 - when in fact OP is saying they sold out at £400 then advertised them at £350 when they clearly had no stock left (or the usual RS sales point of 1 left in the country).
banned#36
Squelds
But the whole point from what OP is saying is that they NEVER had them in stock at £350. What the comments on page2 are based on is that they sold out when they had them at £350 - when in fact OP is saying they sold out at £400 then advertised them at £350 when they clearly had no stock left (or the usual RS sales point of 1 left in the country).


Lol...I realise you are now desperatly trying to save face...but the coment numptyj made on page 2 proves he did read the OP...

Bet they did have some at £350....it's just OP didn't get one and is throwing a hissy fit.
1 Like #37
http://www.richersounds.com/product/lcd-tv/samsung/le32b530/sams-le32b530

ring the ones which have stock

chiswick confirmed they had one
#38
£350 for a 32" 1080p isn't that cheap anyway, i only paid a few quid more for a 42" 1080p

and for the record, plenty of places reduce 100's of items even if they have no stock, always have done. when you say "they are advertising" does that mean in the papers, on tv or just on their website?
banned#39
Alfonse;7738589
http://www.richersounds.com/product/lcd-tv/samsung/le32b530/sams-le32b530

ring the ones which have stock

chiswick confirmed they had one

is this the same TV the OP is crying about (that is IN STOCK!)? :thinking:
banned#40
From page 2 of this thread...

Spoke to store today, they only have 2 within the whole company apparently, 1 in Norwich Store and 1 Corporate Sales. Not expecting any stock for next few weeks at least. :(

http://www.hotukdeals.com/item/543216/samsung-le32b530-for-349-95-at-rich?page=2

So they did have some.

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