Richer Sounds ridiculous VAT fee

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richcf14posted 11 months, 3 weeks ago

I bought a tv in Richer Sounds today - really happy, looked around a lot and the closest I could find to what I paid was an ex-display model in House of Fraser. HOWEVER, I am leaving the country next week and so had factored in the VAT rebate when working out what I wanted to spend.

But on a TV with £120 VAT in the price the best I can get back out of RS is £70 because of the £50 fee from the Global Blue company RS uses to do this. According to the salesman this is the only way to do it and they've never had any previous complaints about the fee. Apparently Richer Sounds don't get any commission back out of it either.

So has anyone had a similar experience? or
Found an alternative way to do it without losing an exorbitant amount of your own VAT?

I know Mr John Clayton, the Operations Director of Richer Sounds is a user so perhaps he could shed light on this for me? I am entirely happy with the product and the service I received in the shop was brilliant, but have been left exceedingly irritated by a 3rd party you have referred me too, at supposedly no benefit to either of us.

Thanks for any help,
Rich.