I have a bit of a dispute with overclockers.co.uk about a memory, which package I opened, and within the 7 days cooling off period I decided to return as not wanted.
The item is a pair of http://www.overclockers.co.uk/showproduct.php?prodid=MY-088-CR&groupid=701&catid=8&subcat=144
Crucial Ballistix 2GB computer memory, which came in a basic paper box and sealed in a anti-static plastic bag.
They do not want to accept it back as the item was unsealed and they cannot re-sell it as new.
Consumer Direct insist that as long as packaging isn't personalized or something special this should not affect the right of cancellation.
At the moment memory is with me.
In my experience ebuyer never refused such RMAs, what's your opinion, where do I stand legally?
In communications with Comsumer Direct and the local trading standards bureau both confirmed that seller is not right to refuse refund, but they cannot take any action. As the amount is bellow £100 the credit card company procedures cannot be used as well.
What do you think about it?
edit: in their T&C there is no word about broken packaging or anything similar.