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Ripped off at the post office?

£0.00 @ Post Office
I went into my local post office to do a few things yesterday (get postal order, send three things recorded delivery). I think that I may have been ripped off (admitedly only by about £1.50). The l… Read More
cmike1000 Avatar
7y, 10m agoPosted 7 years, 10 months ago
I went into my local post office to do a few things yesterday (get postal order, send three things recorded delivery). I think that I may have been ripped off (admitedly only by about £1.50).

The lady weighed the first, much larger parcel and printed a label for it. She then sorted the other bits. She then gave me the total price and I paid by credit card. As I was sticking address labels, stamps and sorting the postal order, I wasn't paying that much attention to what she was doing.

As I was leaving I saw that she was only then weighing the smallest parcel and checking its size. According to my receipt, she'd charged me £3 for the large parcel, AND £3 worth of stamps for the much smaller DVD-sized parcel (and she hadn't even weighed it by that point). There was a big queue and I wasn't sure enough to argue by that point.

There are three possibilities:
*She made a mistake, and didn't want to admit, so rectified it after I was leaving
*She did it for speed, as there was a large queue and thought the price difference was small enough not to be minded
*She is on the take: over charging people for postage, and taking the profit in the surplus stamps.

Either way this is very annoying, as you would hope to be able to trust people in the post office to be reliable and not make mistakes, or be on the take.

Has anyone else had a similar experience? Is there any comeback I might have?
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cmike1000 Avatar
7y, 10m agoPosted 7 years, 10 months ago
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banned#1
lol i'll give you £1.50
#2
Its a bit late now :w00t:she won't know what parcels you had yesterday so can't rectify any mistakes :?
#3
Haven't you got scales ?

If you have weigh them yourself BEFORE you go next time,then you'll have an idea of the cost.
#4
my local post office is a nightmare. I've seen parcels that I went in with on the Monday still sitting there on the Tuesday. Also been overcharged several times and had them drop/damage parcels in front of me
#5
torch the place, it's a disgrace.
1 Like #6
Hi there

Its a bit late now but next time.
1 pick up price list called pricing made easy.
Lists all shipping prices.
2 buy a set of digital kitchen scales about £6/8.00 at argos that were mine came from.
3 go to post office web site and print off your own labels.Then just drop off at post office
This is how i do it when selling on E4by make it so much easier.
#7
bazzaric
my local post office is a nightmare. I've seen parcels that I went in with on the Monday still sitting there on the Tuesday. Also been overcharged several times and had them drop/damage parcels in front of me


Parcels left after the last collection timeWILL still be sitting there on a Tuesday! Its not the fault of the Post Office - Royal Mail/Parcelforce collects the parcels at set times. And A Post Office wouldnt deliberately hold back parcels posted before the last collection time - why would they? They just clutter the place up; and besides, the labels are dated. If this really was happening reguarly then they would soon get investigated.

If you have been overcharged several times - why havent you complained?

And they damage parcels in front of you? - why havent you complained?
banned#8
bigwheels;5938143
Hi there

Its a bit late now but next time.
1 pick up price list called pricing made easy.
Lists all shipping prices.
2 buy a set of digital kitchen scales about £6/8.00 at argos that were mine came from.
3 go to post office web site and print off your own labels.Then just drop off at post office
This is how i do it when selling on E4by make it so much easier.

+1

and you wont cause the long queues either ;-)
#9
To the op - I think the PO must have made some sort of mistake because there is nothing that costs exactly .£3 to send anywhere (according to the Pricing made easy guide)
#10
bykergrove
lol i'll give you £1.50


Ok, Can you post it to me recorded delivery please :whistling:

LJM
To the op - I think the PO must have made some sort of mistake because there is nothing that costs exactly .£3 to send anywhere (according to the Pricing made easy guide)


It was actually £2.89 or something like that, but I rounded for the sake of not looking even more petty.
#11
LJM
Parcels left after the last collection timeWILL still be sitting there on a Tuesday! Its not the fault of the Post Office - Royal Mail/Parcelforce collects the parcels at set times. And A Post Office wouldnt deliberately hold back parcels posted before the last collection time - why would they? They just clutter the place up; and besides, the labels are dated. If this really was happening reguarly then they would soon get investigated.

If you have been overcharged several times - why havent you complained?

And they damage parcels in front of you? - why havent you complained?


Thanks for pointing that out :roll:

The parcels have been left for days because the two old dears running the post office are incapable. Every time I am overcharged, I complain and get a refund. It's easy to complain about damaged parcels, but this can be explained as an accident
#12
bazzaric
Thanks for pointing that out :roll:

The parcels have been left for days because the two old dears running the post office are incapable. Every time I am overcharged, I complain and get a refund. It's easy to complain about damaged parcels, but this can be explained as an accident


Oh dear - perhaps retirement is long overdue! :)
#13
bigwheels
Hi there

Its a bit late now but next time.
1 pick up price list called pricing made easy.
Lists all shipping prices.
2 buy a set of digital kitchen scales about £6/8.00 at argos that were mine came from.
3 go to post office web site and print off your own labels.Then just drop off at post office
This is how i do it when selling on E4by make it so much easier.


Thanks. I've intended to do this before, but always end up being in a rush when I ned to send a parcel (usually during lunch break or something). Suppose it is my own fault for rushing and not sorting it out properly.

Still think it's pretty bad you cant trust people working in the post office though. I hope all the old dears getting their pension don't suffer mistakes and sticky fingered workers (although to be fair, the old dears are probably more careful and savvy than me!). :oops:
#14
As I was leaving I saw that she was only then weighing the smallest parcel and checking its size. According to my receipt, she'd charged me £3 for the large parcel, AND £3 worth of stamps for the much smaller DVD-sized parcel (and she hadn't even weighed it by that point). There was a big queue and I wasn't sure enough to argue by that point.

You had your chance to say something at the post office but decided not to wait and instead came on a forum to complain ?
#15
cmike1000
Thanks. I've intended to do this before, but always end up being in a rush when I ned to send a parcel (usually during lunch break or something). Suppose it is my own fault for rushing and not sorting it out properly.

Still think it's pretty bad you cant trust people working in the post office though. I hope all the old dears getting their pension don't suffer mistakes and sticky fingered workers (although to be fair, the old dears are probably more careful and savvy than me!). :oops:


Sticky fingered workers? Oh, please. Look, for the first occasion this morning, engage your brain. I appreciate that this might be hard for you, and might lead to a migraine. Consider, if they were going to scam you out of £1.50, would they be better to:

a) Add £1.50 to the small and light item
b) Add £1.50 to the big parcel, where it can fly totally below the radar

Do you see the point?

It was a mistake, simple as. Mistakes happen by anyone in any profession. By calling them thieves for it, well, you neatly cement your impression on me as an idiot. Congratulations.
#16
If a Post Office worker wanted to be 'light-fingered' they need not involve a customer at all.
#17
stora
As I was leaving I saw that she was only then weighing the smallest parcel and checking its size. According to my receipt, she'd charged me £3 for the large parcel, AND £3 worth of stamps for the much smaller DVD-sized parcel (and she hadn't even weighed it by that point). There was a big queue and I wasn't sure enough to argue by that point.

You had your chance to say something at the post office but decided not to wait and instead came on a forum to complain ?


Yep. :-D
1 Like #18
I doubt she was at the take or anything its just that most post offices are run employ people who tend to make it up as they go along.

My local depends entirely on who serves what you'll be charged, a dvd or game can range from just over a quid to around £2.50.

In future find out the weights etc then pay online at the post office website.
#19
dxx
Sticky fingered workers? Oh, please. Look, for the first occasion this morning, engage your brain. I appreciate that this might be hard for you, and might lead to a migraine. Consider, if they were going to scam you out of £1.50, would they be better to:

a) Add £1.50 to the small and light item
b) Add £1.50 to the big parcel, where it can fly totally below the radar

Do you see the point?

It was a mistake, simple as. Mistakes happen by anyone in any profession. By calling them thieves for it, well, you neatly cement your impression on me as an idiot. Congratulations.


I'm not sure I understand :p

Okay, maybe I am being a bit ott. By the way, I was asking (in my original post), whether people thought this was sus, or more likely a mistake. So I wasn't diving in with accusations. Maybe I had said "sticky fingers" a few times too many, but that's just cos I like typing "sticky fingers".

Sticky fingers.
1 Like #20
ants97
I doubt she was at the take or anything its just that most post offices are run employ people who tend to make it up as they go along.

My local depends entirely on who serves what you'll be charged, a dvd or game can range from just over a quid to around £2.50.

In future find out the weights etc then pay online at the post office website.


used to be the same at my local before I moved, they had this pretend letter box thing to check the sizes of stuff, and it fitting through depended on the office worker, one guy would fit anything through it (maybe not anything), and the other guy just didn't seen to try, just offered it up somewhere near it and said it was too big! it made it a nightmare for fleabaying.

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