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Ripped off by Mechanic

Paddy Charlie Avatar
banned9y, 3m agoPosted 9 years, 3 months ago
I've just been ripped off by a mechanic and was wondering if there was anything I could do??

Clutch went in car so had to call a recovery to pick me up which was £45 which didn't mind coz needed picking up and that was a decent price.

He then said that needed new clutch kit, which i did coz mine had gone. But he charged me £130 for the clutch kit which having searched net n asked other garages should have cost £60 for that same brand n type. So he has ripped me off by £70.

In total it came to £305 to fix clutch and after ringing around other garages found i could get it done for £210 highest price. I would have gone with someone else but couldn't due to being 50 miles from home

Is there anyone I can complain to or anything i can do about this cowboy?
Paddy Charlie Avatar
banned9y, 3m agoPosted 9 years, 3 months ago
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banned#1
they may have only quoted a price and not included labour fees, even if you did pay too much at least its fixed now :)
#2
What make/model is the car, £305 to fix a clutch does sounds excessive unless you drive a Subaru, Porsche etc.....
banned#3
It was a 1999 Peugeot 106 so been well ripped off. And other prices i got quoted were £170 - 210 including labour fees and vat! So up to an extra £100 for it to be fixed is a bit excessive.

I know theres not much you can do about labour charges but surely he can't get away with charging twice as much for a part?? (ie £130 instead of £60)

He was acting well shady as well, there were a load of things he was doing to make me thing being ripped off.

Is there any watchdog for mechanice?
#4
Is it a 106 GTI or Rallye?, A performance kit for them would costs around £150..

If its a 1.1, 1.4 or a diesel, Then a clutch kit can be had for £40..........
banned#5
It was a new standard clutch kit for a standard 1.1L 106
#6
Ouch!!, Ok, Then yes, Without a doubt you were ripped off!!

Not sure where you can go to complain, Guess trading standards would be the first port of call?

Me personally, I'd go back to the mechanic, Threaten your going to report him and see if you can get some money back.....
banned#7
Iom-RF
Ouch!!, Ok, Then yes, Without a doubt you were ripped off!!

Not sure where you can go to complain, Guess trading standards would be the first port of call?

Me personally, I'd go back to the mechanic, Threaten your going to report him and see if you can get some money back.....


small claims court :whistling:
#8
Paddy Charlie
He then said that needed new clutch kit, which i did coz mine had gone. But he charged me £130 for the clutch kit which having searched net n asked other garages should have cost £60 for that same brand n type. So he has ripped me off by £70?


Forgot to say that is retail prices, Actual trade prices are lower, £40 is closer to the mark. :-(
banned#9
Tried to do it on the phone coz can't get away from office n garage is in Edinburgh n I'll be heading back to Glasgow tonight n won't be back through here.

He keep trying to say different mechanics can have different labour costs n trying to dodge the fact that I was only saying about price of kit which he said cost him £130 from suppliers (blatent lie)

When I mentioned going further about it with watchdog or lawyer he hung up on me! I bet he's well dodgy because only takes cash, n took him 5 minutes to work out what the VAT would be when i asked for Vat reciept. He also tried adding VAT onto the £350 when I said i wanted VAT reciept!!
#10
This may sound a bit harsh, but surely you should have asked for a quote before allowing the job to be done, as it is, you don't have a leg to stand on I'm afraid, you agreed to have the work carried out, you paid, end of.:whistling:
#11
Cash in hand.........Yup dodgy for sure..... I'd report him to trading standards.
banned#12
Well he had my car n i was 45 miles away from home, he said for the tow and to tell me needed clutch kit it'd cost £140 to get it back and even then I wouldn't be able to tow it using a tow bar. And that it'd be even more labour costs to get car into a state it could be towed with rope!!

So he knew there was nothing I could do about it and took full advantage, so there has to be some sort of protection againist some1 doing that as a customer!
#13
Todays lesson:

Get a quote, including labour, vat, parts and ANY other costs.
Get it on paper.

Many tradesman industries work on the principle of adding costs later on by being legally vague to begin with.
banned#14
Today's lesson, don't use that cowboy again!!
#15
Got a local rag to write to by the way?
banned#16
No don't know of any. Garage is in Edinburgh n I'm from Glasgow.
#17
Aww thats terrible, nothing worse than being ripped off. Personally if i were in your shoes i would write a letter of complaint to the company( garage) head office if they have one. Giving them chance to give their side etc.Put in the letter you give them 7 days to reply as you will be taking it to trading standards AND there local newspapers. You dont actually have to follow through but they wont like the threat of bad publicity.
#18
I'm not sure advertising the fact you'll approach their local papers is wise, i'd make it more formal, start off: without prejudice and give 14days to refund a reasonable amount of what you were overcharged by THEN mention trading standards and small claims court.
banned#19
It was the garage owner that ripped me off.

I don't expect to get any money back but just don't want them getting away with it. I almost have more respect for a robber at least when they mug you they do it to your face while people like this mechanic rob you on the sly n try make you look a mug
#20
Indeed,its happened to me. Not anymore, i always ring a friend to ask if the price is reasonable before i make a decision about having work done.
banned#21
i was stuck coz was 50 miles or so away from home and totally broke down. And its hard to tell exactly whats wrong with the car to get a quote so only info i knew was how much the tow would be.
#22
if your fully comp can't you go through your insurance. I have protected no claims so ive done this before?
#23
My thoughts:

You weren't "Ripped off", this would imply that you were quoted a price, and this was raised for no reason.

I believe that a mechanic can charge a price, and a customer can go elsewhere if they decide it's too expensive.

If trading standards prosecuted every tradesperson for not charging the amount they paid for a part, there wouldn't be a tradesperson in the country that wouldn't be in front of the beak every week.
banned#24
thesaint
My thoughts:

You weren't "Ripped off", this would imply that you were quoted a price, and this was raised for no reason.

I believe that a mechanic can charge a price, and a customer can go elsewhere if they decide it's too expensive.

If trading standards prosecuted every tradesperson for not charging the amount they paid for a part, there wouldn't be a tradesperson in the country that wouldn't be in front of the beak every week.


Well i was ripped off because he said he paid £130 for the part, when it was a complete lie. He said he was gonna give me the part at what he paid no extra charge so theres no chance of him paying that for a standard 106 clutch kit

As i said the labour was a bit steep but not saying anything about that, the part retails for £60 so buying trade would have been cheaoper
#25
Did you question the price when you paid him?
#26
Paddy Charlie
Well i was ripped off because he said he paid £130 for the part, when it was a complete lie. He said he was gonna give me the part at what he paid no extra charge so theres no chance of him paying that for a standard 106 clutch kit

As i said the labour was a bit steep but not saying anything about that, the part retails for £60 so buying trade would have been cheaoper


Did you ask to see the receipt for the price of the part?

All garages charge full retail price for any parts fitted, how do you know how much the part actually cost??

Clearly you gave the garage the all clear to do this work without a written quote, it really is futile to moan about the price when it is too late.

My advice; join a recovery programme that will get your car home, you can then choose who fixes it next time.
#27
Paddy Charlie
Well i was ripped off because he said he paid £130 for the part, when it was a complete lie. He said he was gonna give me the part at what he paid no extra charge so theres no chance of him paying that for a standard 106 clutch kit


How do you know that he never paid £130 for the part? :thinking:

I doubt he has the time, computer or the inclination to search the net for the best price for a customer he will never see again.:)
banned#28
Inactive
Did you ask to see the receipt for the price of the part?

All garages charge full retail price for any parts fitted, how do you know how much the part actually cost??

Clearly you gave the garage the all clear to do this work without a written quote, it really is futile to moan about the price when it is too late.

My advice; join a recovery programme that will get your car home, you can then choose who fixes it next time.


Well i asked for the reciept n he said he hadn't got it that it'd be sent out later. And I after spending 30 seconds searching on net for it i found a few places where it retailed for £60.

And if you think a recovery programme will take a car 45 miles then your dreaming. As I said earlier if, I was stuck 45 miles away from home couldn't get a quote for what needed done because couldn't tell exactly what was wrong with it. So called a tow and for the tow and to tell me needed clutch kit it cost £140 before he even started to replace it, it was just to find out what was wrong. Then he told me I wouldn't be able to tow it using a tow rope. And that it'd be even more labour costs to get car into a state it could be towed with rope!! So I was stuck with him n he took advantage and RIPPED me off
banned#29
thesaint
How do you know that he never paid £130 for the part? :thinking:

I doubt he has the time, computer or the inclination to search the net for the best price for a customer he will never see again.:)


You don't need a computer coz rang around to find out how much it would be for part from garages n they said bout £60, £80 was the most expensive. So if you consider I can get it for £60 surely someone who would be getting trade discount wouldn't have to pay more than double the price I would?

Example of prices i can easily get it for, n that took all of 5 seconds to find with europarts!!

SACHS n/a 641545140 CLUTCH KIT SAXO/106/XSARA 8V .
UP TO BUILD CODE 7630
£48.66

TRANSMECH n/a 641545141 CLUTCH KIT SAXO/106/XSARA 8V PSA SAXO XSARA ZX(N2)
UP TO BUILD CODE 7630
£28.74

n/a 64154514G CLUTCH KIT 106/306 8V GENUINE PEUGEOT
UP TO BUILD CODE 7630
£89.99

SACHS n/a 641735210 CLUTCH KIT PEU 106/206/306/CIT AX/SAXO/XSARA
FROM BUILD CODE 7631
£49.95

TRANSMECH n/a 641735211 CLUTCH KIT 106/206/306 1.0-1.4L PSA SAXO 106 206 306 1.0-1.4L
FROM BUILD CODE 7631
£29.99



*All prices shown exclude VAT.
#30
the only advice to you is
don't use this chap again
banned#31
jasonrat
the only advice to you is
don't use this chap again



No chance!! :giggle:
Not even trying to get mmoney back just don't want him getting away with doing this to people.
#32
Those quoted prices are no doubt for a compatible non genuine part, how much is a genuine one?...how do you know that he didn't fit a genuine part?

Get a quote next time before giving the go ahead, otherwise you only have yourself to blame.
#33
My clutch was the best part of £1000 so count yourself lucky !!!
banned#34
Inactive
Those quoted prices are no doubt for a compatible non genuine part, how much is a genuine one?...how do you know that he didn't fit a genuine part?

Get a quote next time before giving the go ahead, otherwise you only have yourself to blame.


If you read what i wrote earlier, the exact same part from the exact same manufacturer retails at £60.

And by time he told me I'd need a new clutch my bill was already at £140 for tow n labour n would have cost me more to move car to another garage.

The fact is he said clutch cost £130 from supplier and he wasn't charging me any extra which was BS. I don't know much about cars but any garage i've spoken to or person who knows about cars said i''ve been well overcharged!!
#35
Paddy Charlie

And if you think a recovery programme will take a car 45 miles then your dreaming.


This is an incorrect statement. :thumbsup:
#36
Yh i agree the AA and RAC will tow your car away wherever it is in the country, aslong as you have it stated in the cover you buy from them.
#37
thesaint
This is an incorrect statement. :thumbsup:


Agreed, which casts doubt upon the veracity of the rest of the information given.:roll:
banned#38
manzi
Yh i agree the AA and RAC will tow your car away wherever it is in the country, aslong as you have it stated in the cover you buy from them.


Well i called both of them and they AA couldn't tow me back to Glasgow and RAC said the maximum was 10 miles. And it was the AA that gave me a few numbers for recovery services in Edinburgh so thats how i ended up with the garage!!
banned#39
you should of looked for cheaperone then baught it and took it and just paid for labour,garages are REALLY handy at ripping you off,they could rip you off because if you didnt pay they know you couldnt drive so worth ripping you off,

win,win situation for them,i worked in a garage as a trainee for few years,didnt like what i seen so left

sorry to hear bout your problem,worth going to small claims court though or local paper
#40
hayton2k3
you should of looked for cheaperone then baught it and took it and just paid for labour,garages are REALLY handy at ripping you off,they could rip you off because if you didnt pay they know you couldnt drive so worth ripping you off,

win,win situation for them,i worked in a garage as a trainee for few years,didnt like what i seen so left

sorry to hear bout your problem,worth going to small claims court though or local paper


It seems that the OP wasn't a member of a breakdown service. So was stuck away from home.

It would be hard to find a garage that would allow you to supply your own parts in an emergency situation.

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