Hi, can anybody tell me what I should do next. I bought a wii game on buy it now that was described as new and in brilliant condition. It turned up this morning and it is clearly second hand. The box is battered/scratched and the game itself is very scratched. I bought it as a present and do not want a second hand one. I havent tried the game to see how it plays as even if it works perfectly i don't want a secondhand. Would be different if it was for me but im not giving a secondhand present i'll look like a cheap skate.
Anyway I have emailed the seller ans pointed out the condition of the item and that it isnt new at all but i've not heard back yet. If they won't refund me what do I do next?