Just a quick heads up for anyone that uses this service to make sure that you get your claims in quickly and double check that the item was actually delivered in time. The deadline for claims is 2 weeks so don't wait until your cheque doesn't arrive to check whether the claim was delivered in time, check on the track and trace service.
Also don't believe it when the track and trace service tells you that your item was delivered on time, check the date matches your receipt. I've had 3 in the last 2 weeks delivered late but the Royal Mail web-site tells me that the item was delivered on time. Double check the date.