Royal mail compensation scheme my *** - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Get the HUKD app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

Royal mail compensation scheme my ***

srw_topbloke Avatar
6y, 11m agoPosted 6 years, 11 months ago
Whats everyone's thoughts on this

I sold some tickets on E-bay for a Basement Jaxx gig because i couldn't go.

The winner lives a couple of miles away but I though I'll post them so could get a proof of delivery using first class recorded.

This was 4 weeks ago, the gig came and went and the buyer wants a refund (understandable).

I sent all the proof to the post office (who's website still shows the letter as in the postal system) but got a letter back today stating that they would not cover tickets.

I phoned up to argue as my letter has not been delivered but the guy on the other end of the phone stated that anyone could use the tickets.

"What, even though they are still lost in your postal system", I argued at which point he hung the phone up and as it was past 6pm, I got the answer phone when I called back - Arrrggghhhh

Anyway - will Paypal force me to pay back the customer even though i have proof of postage?

Royal mail are in for a right earful tomorrow
srw_topbloke Avatar
6y, 11m agoPosted 6 years, 11 months ago
Options

All Comments

(18) Jump to unreadPost a comment
Comments/page:
#1
its your responsibility to ensure they re delivered to the buyer,you must refund and claim(successful or not), from royal mail,you should have refunded them after 14 days by rights

paypal will quite correctly side with the buyer
#2
I think paypal will refund the buyer, I know its a bit late but always send tickets special delivery as thats the only way they are insured.
#3
Clearly states that when sending tickets use Special Delivery and not 1st Class Recorded so you may not win this one

If you’re sending valuable items, we recommend you use one of our Special Delivery services. These receive special handling and are the only UK services we offer which provide compensation if you’re sending any of these items:
[LIST]
[*]Current British and foreign bank notes and coins
[*]Uncrossed postal orders
[*]Uncrossed cheques and dividend warrants payable to the bearer
[*]Any postage, revenue, National Insurance or savings stamps valid for use
[*]Credit notes, coupons, vouchers, gift tokens, tickets or anything that can be exchanged for money, goods or services
[*]Bearer securities, including share warrants, bonds or relative coupons and scrips or subscription certificates
[*]Jewellery, precious stones and metals[/LIST]We can’t offer compensation for any of these items if you send them by First Class mail, Second Class mail, Recorded Signed For or in a Standard Parcel.

#4
paypal will take the money from your account as there has got to be a signature to say they have been received
#5
i have sympathy for you ....i sold Marilyn Manson tix and posted on the 6th dec...recorded(i wasnt thinking as i always post tickets special delivery as recorded is only covered up to £39)........they arrived the day of the gig (the 15th) first class and they were going 30 miles from my house....i was lucky they arrived!!!you need to use recorded to be covered by paypal,as a seller,but as your prob getting the "this item is progressing through our network" message....beware though mine were delivered and that message is still showing over a week later!!!on the track and trace section.........you cant be sure your buyer never got them....i would just refund and claim though as there is nothing you can do.
#6
If they lived near you should have hand delivered them and got cash.
#7
i recently recieved a parcel, at whcih time the postman chapped the door to explain that the parcel had been damaged in the post office's care, apologise profusely and advise that i should submit a claim to the post office for a replacement, (he is a very nice postman), the parcel was even in a plastic bag explaining that it ahd been damaged by the post office. So i duely submitted a claim for a replacement it was only a costume for my son, not expensive £10 item, did i get a refund......................................No.
Can i get the post office to explain why........................................No.
Would i be hapy if the company failed..............................yes.....................except my local postie is lovely and no doubt has to earn a living the same as the rest of us,

I do hope you get a refund from Royal Mail but if i'm being honest i don't rate your chances.
#8
:w00t::santa:I had a parcel delivered when I was at work. The delivery note posted thru my letterbox said "parcel in blue bin".
They had left my order in the blue recycling bin which is outside the front of my house in full view of the neighbours. Some people are sooo thick
#9
I had an email last Thursday to say a parcel had been posted Special delivery to arrive before 1pm next day, I kid you not it arrived today at 1.45pm nearly a week late and I still had to sign for it! All the markings on the parcel said 17 December incredible, makes you wonder we anyone bothers paying the extra, still it did get here I suppose, via our normal postie on his normal round, some special delivery.
#10
wonder-baby
i recently recieved a parcel, at whcih time the postman chapped the door to explain that the parcel had been damaged in the post office's care, apologise profusely and advise that i should submit a claim to the post office for a replacement, (he is a very nice postman), the parcel was even in a plastic bag explaining that it ahd been damaged by the post office. So i duely submitted a claim for a replacement it was only a costume for my son, not expensive £10 item, did i get a refund......................................No.
Can i get the post office to explain why........................................No.
Would i be hapy if the company failed..............................yes.....................except my local postie is lovely and no doubt has to earn a living the same as the rest of us,

I do hope you get a refund from Royal Mail but if i'm being honest i don't rate your chances.


Not flamming but I presume there was no damage to the costume so I don't see why they should pay you for damaged packaging :?
#11
Right, this has happen to me once

I sent some stuff by Recorded on Ebay, but for some reason on the website said it has been delivered but has no one sign for it, and there is no record of showing it. The buyer file a claim with Paypal for not receiving the item, but once I send them the tracking number and a scan copy of the receipt, Paypal took 10 days to decide that i was right and refuse the claim of the buyer because I HAVE MADE AN ATTEMPT to send the item, that's exactly said in the email from their customer services
#12
royal mails customer service is so **** they always seem in such a hurry to get of the phone
#13
ive sold 3 ps3 games at aaround 30quid each, all apparently got lost in the post.
i had proof of postage but that dont help with paypal. the buyer always wins.

and when claiming from the royal mail. they ask for a receipt. now who keeps receipts for stuff like that, especially when you buy online...

**** the royal mail
#14
i ok ive had 2 situations recently which may help you

1. i sold some tickets and they arrived a day late despite using special delivery.....put in the claim and they wanted to see the actual tickets and argued that i could of sent anything......i explained that if they had delivered on time then we wouldnt be havin this situation. she hung up on me.......rang back spoke to a manager explained it again saying i would be lucky if the buyer would send me back the tickets now hes been refunded!! he checked my address and saw no other dubious cases and agreed to send me cheque for them.....he did!!!

2. had an item showing "progressing thru the network" with a claim made thru the new ebay resolution system......i tried to refund but it wouldnt let me so i sent a request to ebay asking them to decide(48 hours) they finally got back to me 11 days later and told me not to refund..........i already had as buyer opened another claim thru paypal and i was expecting them to just refund......seems not tho??? as ebay told me not to

ive since written back to ebay asking for an explanation and they responded saying they would not reinstate my suspended account......im not even suspended:o

ring royal mail and speak with a manager calmly and politely
#16
I once sent some train tickets to my parents and asked the post office if i should send special delivery,they said yes but i would have to also pay extra for Consequential loss as thats the only way tickets covered.
banned#17
I would pay the buyer back NOW. its not their fault and eventually paypal will side with them anyway so might as well bite the bullet.
#18
Joey Bloggsy
Not flamming but I presume there was no damage to the costume so I don't see why they should pay you for damaged packaging :?


no the costume was damaged, that's why i wanted a refund.

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!