Here's the situation:
I sold Resi 5 on 360 on HUKD to another member. After a very long time, they told me it had not arrived.
I sent off the appropriate claim form to the Royal Mail and a few weeks ago they sent back a letter telling me that there was nothing they could do and sent a book of 1st class stamps.
What happens next? The buyer obviously wants a refund, but then I'm unfairly out of £16.
The buyer has also had to make other claims to the Royal Mail in the last few weeks also. Could this be a problem with his address?
Any advice or guidance would be appreciated.