I was wondering if any of you can help me please.
I purchased an item online recently of some value (£100) from the UK. The item being very small was sent via Royal Mail Recorded Delivery which just requires a signature, but the item never arrived to my house.
The tracking number says it was delivered and I requested the POD.
The name and signature on the POD isn't even close to mine, the household or neighbours.
After a complaint and a mini investigation they say they have delivered it but obviously not to me. No one at my house (me or the family) or the neighbours have got it. Royal Mail do not seem to care that their delivery postman/person has not done their job properly. I got no slip to say it was dropped of at someone else's house or them remembering where they delivered it to in my area. They apparently asked the postie/deliverer but didn't get much out of them. Case closed kind of action!
I have been told I can claim compensation of up to £32 for lost or damaged items by sending a certificate of posting to make a claim. I do not mind doing this but I am left out of pocket for the pathetic shambles at Royal Mail.
What should I do? What can I do? I am possibly just stuck with £32!