How about this tale? Postman knocks at the door at 10am to deliver some letters that won't fit in the box. I takes them by hand. In with the letters is a red card saying that an attempt was made at 9.20am to deliver parcels that I have been waiting for. WTF is the card doing in the possession of the postie, 40 mins later? And I certainly didn't hear a knock at the door at 9.20.
I phones up the sorting office at 11am and gets the usual drivel ... "sorry, no-one can take your call right now. Please try later".
So, in the absence of a telephone service, I trundles into town to pick up my parcels. I have no choice do I? "Sorry, the items won't be back until after 12". But the office closes at 12, I retort. I'm told that i'll have to wait until Monday then. I asked to complain and was spoken back to like a 5 year old child, as if I was being unreasonable in expecting my parcels to be available to collect on the day of 'delivery'.
No.1, I don't believe that a reasonable attempt was made to deliver my parcels.
No.2, I would expect an occasional human response when I call the sorting office.
No.3, It is my right to complain, WTF cares what the counter staff think of my attittude? He was rude, arrogant and disrespectful whilst I was nothing but polite. He albeit treat me like a moron for wanting to complain.
No.4, who else in the UK closes doors at 12 noon on a Saturday??
Where is the service? As I see it, it just isn't there.
There was a solid Q out the door at the sorting office. Just how many people received red cards today? It is my belief that no attempt was made to deliver my parcels. What is my next course of action please? I want compensation for my time, trouble and the downright disgraceful and disrespectful attitude displayed by the PO counter staff at Brentwood sorting office.
I'll tell you for certain, that I will not be making any more orders for stuff to be delivered by RM. I'll ask for a courier delivery, and failing that I will go elsewhere to place the order if I reasonably can. It just isn't worth the hassle. I want to complain right to the top this time. I'm sick of being treat like the muck on RMs shoes. CS are of no help at all.